Firestone Complete Auto Care

My favorite place to take my family’s cars. I have been taking my vehicles here for years. The staff is honest and services are fairly priced. They don’t try to find more things wrong with your car to jack up the price. I would highly recommend Keith and his team for all your automotive repair needs.

Went in to install 2 tires girl at front desk said about an hour probably less after about almost 50 minutes my car was still at the front untouched took my keys and left waisted almost an hour of my time for nothing thanks

I took my car in for an oil change, and tire rotation about a month ago. This was not an issue regarding length of time I waited or anything related to why I initially took my car in.
About 45 minutes into waiting a technician comes out and says there is a nail in one of my tires and ask if I want them to patch it up. I knew this would be a few extra dollars, but was not expecting 30 dollars. When j read the receipt I saw they charged for labor twice for one tire patch service. Next they mentioned my air filter was dirty and said it would be 50 dollars if I wanted them to clean it/​replace it? Are you kidding I was highly disgusted of how stupid Firestone thought I was. A replacement air filter is 15 dollars and takes 1 minute to install.

Honest Courteous and Decent folks! Saved me a bundle and repaired my tire within 1 hour and saved me a bundle after I had a disappointing experience at another store!
Keep up the good work!

Just wanted to write a quick review about the Firestone on Regency Lakes Blvd, Coconut Creek, FL. I have moved to MD and have just had a not so good experience with the Firestone up here on West St. in Annapolis. They are charging me 130 dollars for a diagnostic fee that two past shops that I have used told me is something they would never do. The MD firestone told me it was company policy, but I called another Firestone to check as if I was shopping around and was told that it is NOT company policy and they would not charge me that if used them.
To make a long story short I just wanted to take a minute and thank the technicians at Coconut Creek for being honest, keeping their shop clean and providing great customer service for our 2 cars for the past 4 or 5 years. I wish every Firestone location was as honest and efficient as they are. There were two or three times when I went in thinking I would have to spend hundreds of dollars and they told me nothing was needed at the time, never even charged me for looking at it. Including one time when another Firestone in Savannah GA wanted to charge me hundreds when my car got a check engine light on a trip. Upon arriving in Coconut Creek, they told me a simple oil change was needed.
Keep up the good work, finding an honest mechanic is not easy.

My experience at Firestone was miserable. I had dropped my car off (without an appointment) at 9:00AM because the Check Engine light was on. I spoke with an employee by the name of Chris, who told me they would be able to look at my car and run a more thorough diagnostic (I had a free diagnostic done at Auto Zone) for $ 100. Chris also informed me that they would not charge me if they could not detect and/​or fix the problem. He asked if he could have the car for the entire day, and I was happy to accommodate his request even though I was hoping to drive to Orlando, FL later that afternoon.
At 10:30AM I came back to Firestone as I realized I had left my second set of house keys in the car. My car was already in the back of the shop, hooked up to the machine for diagnostic testing. After retrieving my keys I again spoke with Chris and asked if he had known when I could expect to hear the results of the diagnostic testing. He informed me that since the test was already in progress, I should hear from them no later than 12:00PM.
At 1:00PM I still had not heard back from Chris or any of the other Firestone staff. I decided to contact them. Chris answered the phone and was incredibly rude. He told me that the diagnostic procedure could take anywhere from 30min to 4 hours. I asked if he had any idea how much time was left on my vehicle in this same 4-​hour window, he told me: «If you are going to have such a problem, just come and pick-​up the car». I had told him that I did not want to pick-​up the car, but was simply curious since I had seen them working on the car at 10:30AM.
After speaking with my family, I decided to pick-​up the car. I called Firestone to let them know I was coming to retrieve the car and they were even more rude. I ignored their attitude and went anyway. Once arriving in the store, Chris told me: «Well, we weren’t able to finish the results of the test BUT we know already that the repair is going to be very, very expensive. Easily $ 1,500 here and at the dealership nothing less than $ 3,000. That’s not even including the price of labor. It’s got some serious, serious issues».
The irony in this statement is that they did not charge me for the diagnostic testing as the test was incomplete and inconclusive. How do you tell a customer that their car requires $ 1,500 worth of repairs yet not even know what is wrong with the vehicle? The answer: BAD CUSTOMER SERVICE and LACK OF KNOWLEDGE.
For the information of Firestone and all others reading this post, I took my car to another mechanic which came highly recommended by my family and friends. The repair and labor cost me $ 786.00 and was completed later that afternoon. Thank you Chris at Firestone. I will never use you or your company again.