Key Food Market

My main store for years that has continued to evolve and improve. Over the last few years, and recently as they switched from a Met to a Key Food, they have renovated, modernized, and upgraded a lot of the store.
Currently there is a substantial produce section with great organic options, as well as a summer outdoor market. A huge selection of anything and everything I could want — a whole section of gluten-​free Red Mills products, make-​your-​own peanut butter, solid deli, fresh breads, amazing hummus, lots of local-​Brooklyn food, and great beer aisle. Plus everything else you could need at your grocery store.
Staff are warm, friendly, helpful — truly the best!
(Plus the Notorious B.I.G. used to work there, what more do you want?!?)

Key Food Market is one of the best grocery stores in the area. There I said it! I think they are under construction right now, because there is something funky going on with the entrance, but this store has anything and (most) everything you might need. The employees are friendly, chatty and seem to like each other and their job, the produce is darn good, and they have a little deli counter. The grocery does not deserve the low reviews it’s getting, but that should even out after awhile.

I’ve been shopping here as my main grocery for 3 years and it’s everything I was hoping for from a neighborhood grocery. The range of items is great — organic hipster to basic staples. Prices are good — you can buy regular food at normal prices or the organic, etc food at higher prices to that are comparable to other organic places. I love the people who work there — everyone is so nice. I’ve really never enjoyed grocery shopping so much and I feel like part of the community while I am there. They re-​organized the store recently and have new speciality items like Japanese cuisine producs like miso paste and packaged, fresh udon. I bake and they have the full range of specialty flours I need. I’m always surprised they can have so much variety in such a little store. My household has vegetarian to omnivores and we all shop there. I do miss that now they are called Key Foods I can’t sound like an art lover by saying that I’m going to the Met!

I thought that after the grand opening when this place changed from a MET to a KEYFOODS, this place would be much improved. There have been some changes and some of the produce has expanded into more fish options, ezekiel bread, etc. I MIGHT HAVE RATED THEM AS 4 stars for the potential as a better store if it had not been for the below incident, which drastically reduces my trust in this store and brand as a whole:
I recently bought a pack of turkey bacon and realized only once I was home that the package was already 2 days past expiration. I’m pretty sure I am not alone in avoiding the chore of going back to the grocery to do a small return. Thus, it took me a while to get back to the store. I forgot to bring it with me on my next trip, so the time of holding onto this bacon became a little long, over one month I must admit. I almost did not bother to go back to discuss this, however I thought it was my civic duty to notify them and I figured that it would not be an issue to replace expired food unopened as I had the receipt with the date of purchase. When I got to the store, I waited for 10 – 15 minutes (10 minutes of my life wasted) while customer service was helping another customer. Then when I finally got to me, the woman in charge barely looked at my receipt and informed me that they do not exchange foods that are perishable.
«Ma’am, we do not exchange perishable foods. This is expired. This is old. Ma’am…Ma’am. We don’t even accept perishable goods from any customers when it’s more recent.»
They took no responsibility for rotting meat on their shelves, which is outrageous. I understand that I took too long to bring it back, but her tone and her raised eyebrows were patronizing and infuriating, coupled with the principal that they do not take back anything that was found to be expired at the time of purchase.
I RECOMMEND THAT YOU MAKE SURE YOU CHECK EVERY EXPIRY DATE BEFORE CHECKOUT, AS THIS STORE APPARENTLY WILL NOT ACCEPT RESPONSIBILITY FOR ANY EXPIRED FOODS THEY SELL OFF THEIR SHELVES.
WHAT WOULD HAVE BEEN A BETTER RESPONSE:
«I am so sorry for the inconvenience. Thank you for bringing this to our attention. I realize that we may have made a mistake as we have been going through a transition and may have been in the process of restocking our shelves. I can assure you that we stand by our produce and guarantee our quality. I can take off the $ 3.69 towards another purchase as a courtesy and hope that this does not stop you from coming back to our store. We take this very seriously. »
(I could care less about the measly $ 4, but the principal that the store writes GUARANTEED on the outside is a FALSE CLAIM)
I recommend supporting local MR MELLON down the street. A lot of the prices are better and the produce is fresh.