Michele seemed nice enough when she came to drop off and demo the items, pre delivery of my child. During research for diaper pails to purchase I found that the cloth diapers are to be stored in a bin that allow air to enter, like a trash can with the lid, no air tight contraptions like disposables. This began to worry me as I do not have a garage(city living), and 7 days of dirty diapers in the house would smell horrific, not to mention when solids are introduced. After having my baby I used 2 of the diapers and realized this was not for me… too much work and effort and smell that I was going to stick with disposables and also use cloth diapers that I launder at home. The issue comes in where a $ 100 refund was to be issued, out of the $ 180, as she doesn’t do refunds(though I did not sign anything nor told in the beginning)… after much discussion I was okay with it. One year passed and nothing. $ 0, it is now going on 18 months, and still nothing, my last inquiry I was told that she was busy with taxes… Make sure you are 100% committed to a bin of week old dirty diapers or have a garage to store the stink in