Carrabas Italian Grill

The food was okay. We ordered curbside to go and when we mentioned the 25% off any pickup order to the worker she said it must have been fake if it was online and she never heard of it. We then called and spoke to a manager who said she would send a gift card for the difference. It has been 3 weeks and
card yet. Felt like I was lied to.

My grandson and I had lunch here on Mothers Day (he is very thoughtful and only 17) we started with Calamari as our app, which was prepared perfectly. Our server recommended the pasta weezie and was very pleased, have never had a bad meal and on this visit our server was the best and very attentive!

It didn’t start out so well. They lost our call ahead seating but it wasn’t very busy and they seated us in about five minutes. Nobody came to serve us. After 7 – 10 minutes of waiting, a waiter finally stopped over to see if we had been greeted. This is where it gets better.
Tony quickly took our drink orders, asked if wanted appetizers and offered to take our entrée orders if we were ready. He said he would straighten everything out. The manager quickly came over and apologized. She offered to buy us two free appetizers. Before she could walk away, we were served complimentary meatballs. Free asparagus, chicken lettuce wraps, and two orders of mozzarella quickly followed.
Although Tony was rushed by adding an extra table, he gave us all the attention we needed and never missed a thing. Both managers stopped by and made sure things were great. I’ve never been so well attended to in my life, and I’ve been to some incredibly nice steakhouses. Kudos to the staff and management for completely turning around a bad experience.
The pollo Rosa Maria and Chicken Brian were both very good, as usual. Service saved the day. Mistakes happen, but it’s how you respond that dictates how the evening goes.

Where to start? We drive 3 hours to get here to Cleveland several times a year due to lots of family in the area & we love this place… Hostess was friendly. Server was pleasant, polite & efficient. The food was excellent. The time from ordering until we received our food was short. Atmosphere was clean & pleasant. I was surprised to not see many photos of food here, so I took a lot to post…

Went out to dinner here with a few of my girlfriends and it was an overall positive experience. Our waitress was nice but she went MIA for a little while. My ice water was always full which is something I would expect when going out to somewhere like here. I had the baked ravioli which was delicious! I would recommend stopping here if you want a delicious meal but don’t expect real authentic Italian food. Great service most of the time and nice atmosphere.

I hate to give a bad review of any place, but Carrabas was a huge disappointment. The only reason for the one star is the managers are awesome, responsive problem solvers.
I am not sure what the issue was with our server. She brought the drink napkins balled up in her hand and did not even try to smooth them out or put one at each place setting. She just slapped them on the table. She did everything she was supposed to do. She did it with the enthusiasm of someone headed to a root canal. It took 10 minutes to get bread. She said that she was «waiting for it» I expected it to be hot from the oven. It was out of a bag, not even warmed.
My lunch companions said they had excellent food. I ordered chicken parmesan. It was terrible. Salty overdone and a very small portion.
It was partially my fault because I did not want to complain (it was Mothers day weekend and it was pretty busy).
As I said, the managers were awesome and responsive offering a free meal, free dessert. The host staff was great too. Unfortunately, that could not make up for the bad food and worse service.

We decided on this place for sown thing quick to eat before we went out. Food was great. The Carnavale pizza and sausage and lentil soup were spot on. They have the classic bread with olive oil and spice.
Service was pretty good, atmosphere is okay for a chain restaurant. If you want a romantic ambiance might want to look elsewhere. Good food at a good price.

Very good! Food is so good and good size portions. I had to take my entrée home because of all the food. The calamari is absolutely delicious. The chicken soup is good also. The restaurant is very clean.
The only thing that doesn’t make it for stars is the service. Our waiter was very slow, which I am not understanding why. The restaurant wasn’t crowded at all. The table in front of us had a different server and she seemed good. This will not stop me from going back though.

As always Carrabba’s was good last night. I got my sirloin steak with the blue cheese sauce (it could have used more sauce but that’s my personal preference). When we first started we sat at the bar and the bartender was excellent. I sure wish I got his name because he certainly deserves a complement. The food was great, the service was great, one small problem I had was with the hostess. I had asked her if I could purchase a gift card and I was told I needed to purchase it at the bar. I explained to her that my father-​in-​law was sitting at the bar and I was purchasing it as a gift and I didn’t want him to see it. She then told me, well wait until you get seated and then you can go to the bar purchase it. She then proceeded to do nothing. There was another hostess next to her so I don’t think it would’ve been a big deal if she had left her station for only a few minutes to help me out. What I didn’t care for was how she talked to me, teenage like but authoritative like I was a child. That is why I deducted a star. I sure wish I got that bartenders name though he was friendly informative and you could tell he really loves his job! Oh and the steak was good!

We’ve never had a bad meal here and it’s always fun. Food was better on opening but it’s still good. The place could use professional or interested management to solve long weight time long food times and improve food quality but those improvement wold make it better,