Steak ‘n Shake

crude crew… The place will leave you with a bad taste in your mouth. The obvious like common courtesy, customer service, taking the order right… non existent. you know there’s a lot more «wrongness“going on in that place that you just don’t see.

Good food but shorted me a fry. This is the second time it’s happened. Guess they can’t handle their drive through traffic

Rushed service from a terse waiter with initial A. Was too busy to bring a straw, forgot to enter items in the system, grabbed dishes before everyone was finished. Never brought a check, just left the kitchen printout on the table. We were all disappointed. Food was ok.

Food was good, waitress was awesome, this place slower than slow, 30 minutes to get food, then one person out of 4 didn’t get their food with us, had to wait another 20 minutes for shakes.

Came in at 3:45am 04÷01÷16 on my way to the airport. They handed me a menu with no breakfast options. I asked to see a breakfast menu and they told me they are not serving breakfast right now. Although, a picture of menu here included breakfast midnight to 11am… so when do you honestly start serving breakfast?

We ordered 3 milkshakes at the drive-​thru that took about 15 – 20 minutes to get. Upon receiving they were melted! I took them into the store to get fresh ones or my money back. The manager told me that’s how they come now because too many people complain they’re too thick, then he offered to top my ‘flavored milk’ with fresh whipped cream. When I said no, he walked away from me saying he had other customers waiting and left me standing there. I was so embarrassed because he had other staff members looking at me and rolling their eyes. He made me feel like I dumped my shakes and was being a fool when I wasn’t! I just like anyone else want what they pay for! When he returned about 5 – 10 minutes later he told me that’s how they come and offered me whipped cream again. I asked for my money back and he told me he could not refund me! He said I have to come back tomorrow because that’s store policy. I did get my money back the following day, but I will never return to this place again! Horrible service, staff and shakes!

Waited over 30minutes for the food and milkshakes we ordered. The flipper on the table was so sticky and gross to touch. Milkshake tasted like dish soap. Not a good experience. Wouldn’t go back to this location. Oh and waited in line to pay with two people ahead of me and three people behind the counter.

Just sat in the drive thru for 30 mins waiting for a burger and 2 shakes. One person in line ahead of me. Shakes were completely melted. I have visited this restaurant on numerous occasions. Service has never been this bad.

Steak ‘n Shake is one of those places you go when you want a burger or shake and you’re not worried about your diet. Their menu is built around beef, but they have a handful of chicken options. In fact, I always get the chicken melt. Their shakes are full fledged desserts.
The only problem I’ve ever had at this particular location is long wait times and poor service. However, Brandon, our server today, was phenomenal. He was attentive and friendly, our order came quickly and was accurate. We could not have been more pleased.
I’m not sure if there is a specific time of day when they are better staffed. Today, we were there during the afternoon (2:30ish) when they are typically pretty busy. Maybe this is the best time of day. Or maybe Brandon is just a great server. Regardless, today’s visit was great and we’ll be back soon.
Why not 5 stars? I reserve 5 star ratings for local/​regional (3 or fewer) establishments whose products or services are unique and memorable. Steak and shake is a national franchise, so it doesn’t qualify. I gave it the highest score I would typically award for a national franchise. I will amend the score if future experiences are significantly different.
PS — try the Nutella shake!

Food’s great and cheap like any other Steak ‘n Shake — took a little longer than usual but I wasn’t in a hurry. Good waitress

It’s simple. Cook the frozen burger patty. Why does it take so long. Dumb. I’m sitting in the booth writing this review. The cook was to worried about the drive through then the customers in the waiting room. I’ve been here for an hour. Still no food. Dumb. Hungry.

I have gone to this location several times in the past few months. I enjoy the food and shakes so I keep trying to give this location another chance, but the service is awful! The most recent terrible experience was at around 10:30pm on a Friday night, the restaurant had a couple of customers, but not crowded in any sense. We stood at the door for a couple of minutes when someone came over to take us to the table who seemed less than enthusiastic about her job. I get it, we all have those days where we’d rather not be at work, but she just seemed bothered that she had to seat us. This is the same girl who I watched wipe down our table with a wet napkin. I’m pretty sure that is not standard sanitary practice in a restaurant. We were then given our menus and waited for several minutes watching servers stop at all the other tables and even taking the time to clean other tables, but no one seemed interested in even taking our drink order. After 10 or so minutes of being ignored, we decided to just go. This was my second really terrible experience at this specific location and at this point we will not being going back. The staff just seems inexperienced or uninterested in providing any sort of customer service.

Have eat here several times when in town. Great consistent burgers. Never crowded. A good cheap meal. Nice servers.

Today’s visit wasn’t my first visit to this location I’ve been here a few times and it appears to be about the same if my recollection serves me right so the three stars is for consistency. I usually order the same meal every time every location; a triple cheese burger loaded and shoestring fries the only variable is usually the drink, today I chose unsweetened tea but the shakes and malts are hand crafted, I love the half banana half chocolate (you must order the premium shakes the normal shakes use syrups for flavoring the premium use fresh fruit).
I arrived after the lunch rush so the place was in somewhat of a disarray, the service was excellent and the food was served up fresh and hot. I would return here.

Should be called Steak then Shake… got my shake after I finished my meal first experience ruined! No not really ruined. Food and shake were decent. Did the trick for a quick stop.
i was a little disappointed in hearing the «servers» walk about how much money they made that day in tips. But this is not a 5 star restaurant so I understand the standards.
I would choose steak and shake over Mc. Donald’s any day.

Have been here a bunch of times and it was gold in the past. Have been turned away twice in the past month for petty reasons. Never coming back.

This place is a cluster. Grill needs cleaning everything tastes burnt.
Very dirty overall. 4 complaints about wrong orders in the 10 minutes I was there waiting. Very disorganized

There’s something to be said for a place where two people can get a good meal for around $ 15. That and they’re always sending us fliers and coupons in the mail almost every day — one can only hold out for so long. The burgers are always tasty, gotta love those shoestring fries, and when it comes to milkshakes they know what the hell they’re doing here (I know, it’s just milk and ice cream, but still).
This particular location is clean, the servers are friendly, the piped in music is benign and there’s a claw machine in the corner. I almost forgot to mention they’re open 24 hours.

I do like their freshly made burgers which taste better than most fast food fare. I like being able to customize toppings. This location has always had friendly service. Order may take a bit longer, but freshness is worth the wait.

I’ve been here many times before, during the daytime and is always great. The place is clean. The workers are very nice.
Well on this last visit, it was night time. Around 11:00 pm. We were seated quickly, only 4 other tables. I got my favorite, single steakburger ketchup, mustard, cheese. When it came out it had half pound mustard thats all u tasted remember the saying «where’s the beef?». My friend got a melt and fries. Four bites into it… UGH hair. The server ran pass so fast. I yelled at her to stop. She took that one way and brought another out in 6 minutes. Oh. we didnt finish the food. left plates paid bill.
We never saw a manager…
This place great during the day. stay away at nite.