Baskin Robbins

Claremont, United States

2.9

Open now

16 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 909-621-4104
Website:
www.baskinrobbins.com
Address:
973 W Foothill Blvd, Claremont, CA, 91711
Nearby public transportation stops & stations:
0.9 miFoothill Transit 187
1.1 miFoothill
1.1 miFoothill Transit 492
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot
Bike Parking
Yes
Wi-Fi
No

Today

Today 11:00 am – 10:00 pm
Open now
Local time (Claremont) 15:54 Thursday, 26 June 2025

Business hours

Monday 11:00 am – 10:00 pm
Tuesday 11:00 am – 10:00 pm
Wednesday 11:00 am – 10:00 pm
Thursday 11:00 am – 10:00 pm
Friday 11:00 am – 10:00 pm
Saturday 11:00 am – 10:00 pm
Sunday 11:00 am – 10:00 pm

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16 reviews of Baskin Robbins

No registration required
Place rating: 2
La Mesa, CA
Place is run poorly.
Place rating: 2
Claremont, CA
There is no point in staying open until 10pm if the employees are cleaned up and ready to leave by 9:15 making it awkward and uncomfortable for any customers trying to come in and order. Fudge and caramel toppings were cooled and disappointingly thick. When I tried to use my birthday coupon for a free scoop, it was not taken because the coupon did not specifically say «kids scoop». I want to like this hometown baskin-​robbins but its hard to be happy with such a bland, disappointing and to an extent insulting experience.
Place rating: 5
Claremont, CA
I am writing in regards to their customer service. My mom and I always get a mint chip ice cream cake for our birthdays so I went to pick one up to surprise her when she got home from work, I pick one in the window which said «mint chip choc» so I assumed it was mint chip ice cream and chocolate cake. When I got home, however, I cut two pieces out and saw that it was mint chip and chocolate ice cream. No cake. I was pretty peeved since my mom doesn’t like chocolate ice cream, and I had spent $ 25 on a small square block of ice cream. I wrote to the company explaining the situation and within two days I had a reply from the manager offering me new ice cream cake!
I used to work for the other Baskin Robbins in Claremont, and my owners at the time would have never done this so I was pleasantly surprised and touched that I received a whole new cake. It’s delicious and my mom was super excited, which is what I was most concerned about. Thank you!
Place rating: 3
Pomona, CA
I used to come here regularly, about once a week. I haven’t lately but it feels the same. They have always been kind and patient to me and my family. Whenever there’s a crowd of customers they help them right away. All my visits have been great. Tonight was our first time actually eating inside. When I sat down I leaned on the table and nearly tipped over. I had to kick in one of the legs on the table for it to stand correctly. Other than that I like this place.
Place rating: 1
Los Angeles, CA
This place has really gone downhill… fast…since the new owner took over a couple months ago.
1). They no longer take coupons… said the last owner took the scanner… seriously?
2) this is the most important reason why I won’t go back… heard the two workers talking about how «disgusting and filthy» the place was but they were working on cleaning it up. After I heard that, didn’t have much of an appetite for ice cream from their place!
3). They are all new people working. The kids there before were always happy, smiling, and friendly. The new people… well not so much.
I agree with the previous reviewer who said ice cream is supposed to be a happy experience. I used to come here weekly but not anymore!
Place rating: 5
Pomona, CA
Clean and no lines. I love there ice cream. The customer service has been good each time ive gone. It is a treat regularly.
Place rating: 1
Pomona, CA
Horrible service. I ordered cake… they charged me for a full, when my sister picked it up they gave het a round cake. I called to speak to someone who explained it was their error. Which was ok with. Then about an hour later I get a call from Michael/​Jose an employee telling me it was my erro not theirs. I couldn’t believe what I was hearing. He called to blame me. I will never return. I will also tell everyone I know of the experience. No stars deserved.
.
Place rating: 4
La Verne, CA
We come here on Friday nights after dinner. not very crowded and seating outside, weather permitting. My wife gets a small cup of ice cream and this time I tried the Shake made from Mint-​Choc. Chip Ice Cream both of them were Great!!!
Place rating: 1
Ontario, CA
Very disappointed with my visit. They charged $ 2 for adding Happy Birthday Daddy and still got it wrong. Wow, cannot believe someone stated they can fix and make it worse. I would not recommend anyone get writing on their cakes.
Place rating: 1
Glendora, CA
Terrible customer service. The manager was rude, impatient and insulting. I will never go back to this location! What a shame that such a reputable establishment has been bought and run by such rude and unprofessional people. Ice cream is supposed to be happy.
Place rating: 1
Glendora, CA
My son and I went in with a coupon and they said they were new owners and would not honor the coupon. They tore it up and threw it in the trash. It was not expired and was good for other locations but they refused to listen. They were rude and argumentative. I was shocked. I doubt they will stay in business long with that kind of attitude. Very sad and disappointing.
Place rating: 5
El Cajon, CA
This place was really nice. The girl that was there was really nice and very patient with us. They had lots of different flavors and the fam really enjoyed it.
Place rating: 1
La Verne, CA
The owner here is a «little» greedy nasty man! I will never go here again. He is rude and argumentive and can barely speak English. He has poor people skills and provides awful customer service. UGH!
Place rating: 5
Bellflower, CA
The ice cream is delicious. There is a lot of choices and I am always happy when I come here.
Place rating: 4
Upland, CA
used to go here more often when my friend used to work there
and i believe it was either tuesday or wesneday they have cheap scoop days
i love their cherry jubilee and coffee flavor and much more
Place rating: 5
Pomona, CA
One of my favorite places to go and hang out. This place has fast and friendly service, and offers a large variety of ice creams, cakes, and drinks at very reasonable prices. Personally, I think their Cappuccino Blast is the best coffee in the world. It’s perfectly sweet and creamy, but still has that delicious coffee flavor underneath. It’s great for kids and families, and is open late, for those who crave something sweet long after dinnertime has passed. Their ice creams are also very unique and they always have something new to offer. I suggest sampling their flavor of the month. It’s always pleasantly surprising.