Collingwood Manor Nursing Facility

This place has changed it’s name to South Bay Post-​Acute. I am not one to give bad reviews. Usually if I have something bad to say about a place I won’t comment at all. But I find it my duty to make others aware of how awful this place is. My father was taken here after being in the hospital and not being able to go home right away. We took him her so that he could rehabilitate and return home as soon as possible. When he arrived they still not had a plan for him. After a number of complaints. I was finally schedule to meet with the social worker and the rest of the team. I express all the needs that my dad had and they told us that they could provide all that he needed. My dad’s doctor and social worker at his day care send SBPA detailed instructions on my dads daily care and they did not comply with the instructions. My dad needed to be spoon feed and that was not done, we where told he would receive physical therapy, speech therapy and see a wound specialist none of this was done for him. When my dad had to go to his day center upon his return he was left on his wheel chair for hours. His diaper was not changed on time and his wounds got really bad. We had to constantly be after them asking them to do things for my father and please not neglect him. This brought a lot of stress on my mom where she too ended in the hospital. We where luckily that we where constantly at the facility visiting him. We arrived and my father was not responding he was sitting on his wheelchair and we ask that they please call 911 immediately. Had we not arrived no one would have noticed that my father was not responding. He was rushed to the hospital. My father will not be returning there and I would not recommend you take your love ones to this place. It’s hard enough to have them away from you imagine having them at a place where they will not meet their needs. I understand that nursing facilities are sometimes under staff but if that is the case I think they need to express to the family that they are not able to provide what the patients need. Now I understand why this place constantly changes owners and names.

It’s too bad I can’t rate this place with a zero. My mom has been in and out of nursing homes and this is by far the worse she has been to. From rude nurses not wanting to «touch her» and actually making those comments out loud, being sent to the wrong hospital by that meaning we had no idea where my mom with ahlzeimers was taken! This all happened in less than a day. And by the way, this is not the first time I have a family member there with a bad experience. I hope this place gets shut down for good.

The nursing staff was friendly and did their job well. My sister, mother and I had a good rapport with several members on the staff. The facility is clean, but it is an old building and has a musty smell.
However, BEWARE, the administrator, Angel, is very unprofessional. She lies and does not return calls. The Social Workers also have a difficult time remembering the truth and returning calls. Before Christmas 2013, my mother was in Respiratory Distress and Congestive Heart Failure and had 911 called by the staff at Collingwood. At this time, her designer «Dior» glasses mysteriously disappeared, along with Molly, the person who last handled them. This person made up a ridiculous story stating that «my mom wanted her glasses on» before she was rushed to the ER and placed on a ventilator for nine days. How ridiculous is that story!?! My mother was dying!!! That same person conveniently stopped working at Collingwood Manor a couple days later. We found this out through a staff member. The hospital records show my mom did not come in with any personal property. (My mother bought the designer glasses to celebrate her 50^th wedding anniversary. The glasses meant even more to my mom because my father passed away in January 2013. She was heartbroken when she found out they were gone!)
When trying to get this matter settled, my sister and I received the run-​around from the social workers and the administrator for over a month. We were told we would be called back several times. The calls never came. When I tried to see Angel, I was told she was busy! On January 30, 2014, my mom’s final day at Collingwood, I FINALLY spoke to Angel, she guaranteed me that she would have the glasses replaced. She told me she knew they had sentimental value to my mother and wanted her happy. Angel was given the receipt and place of purchase. She said she would call the Eye Physicians Medical Center within a day or two and the glasses would be replaced with the same pair. THAT CALL WAS NEVER PLACED! I have called Angel and left messages; like before and to this day, February 26, 2014, I have not been called back! BEWARE!!! If you have any issues, GOOD LUCK!!!