Bounce SD

Very Happy with their timely and suave service.
With one phone call, and an online registration we were good to go! Nice bounce houses. We got two with their generators each. The kids bounced for hours, and had a great time trying to deflate them when it was time for the bounce houses to go. They had a blast! Will use them again for parties!

Jumper was supposed to arrive at 1045 am. At 1055 I called and talked to Raul. He said they were on there way? The delivery guy then called and said they were like 15 min away. They had to get gas??? I mean seriously. Didn’t they know they needed gas before coming to the event? They ended up by being 45 min late. They came right when my party was starting. Then when they put up the jump there was a giant size hole in the net as well as another smaller one. This is for a little kids party. The hole was so large that one of the Luda had her head through the hole!!! The delivery guy never mentioned anything to me about it. We had to figure it out on our own. Called Raul again! And he said he was really «sorry» needless to say we had to find some string to close the hole so that none of the kids would go though. We won’t be using in future

After years of using the same high quality, reliable bounce house company they sadly went out of business and we had to find someone new. Based on the Unilocal reviews I decided to give Bounce SD a try. What a mistake.
They were scheduled to arrive at 9am. At 9:20 I called and Raul said the guy was «on his way». I asked for a more detailed arrival time since I had hoped to go pick up the cake after the bounce house arrived (best part of the day is seeing my kids go crazy when the bouncy arrives). Would I have time to go first? Nope, Raul said 15 – 20 minutes. The driver pulled up at 10am on the dot, a full hour late, AND I hadn’t gotten the cake yet. Great.
The delivery guy was mildly nice but never said a word about wandering up an hour late. Then during set-​up he says our outlet is broken. After trying different outlets he and my husband discover that the pump is actually broken. Yep, the pump we need to inflate the bounce house is broken. No spare, no tools. Thank goodness my husband had the tools needed for a repair job.
So now bounce house is up, we should be good to go right? Not even close. We let the kids lose and my older daughter comes out holding this big brown thing. It’s a dried out cookie. I go inside to investigate and the thing is FILTHY. I don’t mean a few blades of grass or even some crumbs. I mean dried food, smeared chocolate, clumps of hair, sticky goop I couldn’t even identify, coins, dirt, even a wet moldy SOCK– no joke. We spent well over an hour on our hands and knees with a vacuum, rags, and windex trying to make the thing usable. In case you might think I’m just very picky, I took photos and will attach them if I can.
At this point I called Raul to say «WHAT THE HECK?» He was very apologetic on the phone, saying his guy must have grabbed the wrong jumpy. He did not offer to send the guy back out to clean it, or to bring a replacement. He offered a discount upon pick-​up.
Fast forward to the evening. Pick-​up was supposed to be any time AFTER 6pm (which we verified at drop-​off). The guy shows up at 5:45. Only 15 minutes but many kids were still in the jumpy, had to yank them out with no warning. Then he says our discount is $ 30. Which means we paid $ 130 for a late, filthy, broken piece of equipment which we returned early, clean, and working.
After all of this you are no doubt wondering why I gave them 2 stars instead of 1. Here’s what they got right:
1) They showed up. It might have been late, broken, and disgusting, but at least it showed up. And it was the correct bounce house that we ordered.
2) The delivery guy and Raul were always polite.
3) I made a mistake and missed that they don’t take checks. The delivery guy said it was fine to give him the cash I had on hand and pay him the rest at pick-​up which I appreciated, since going to the ATM at that moment would have made our morning even more rushed than it had already become.
I’m glad that most the other Unilocal reviewers had a positive experience but I will NEVER use this company again and would not recommend risking it to anyone else. (Side note: I emailed all of this, plus photos, to Raul and never heard back).

I was very happy with my experience with Bounce SD. Raul was very nice so were the delivery guys. The whole delivery/​pickup was seamless and pleasant. The bounce house was clean and worked great. I would defnintely use Bounce SD again.

This place is terrible. Never showed up. Got the run around all day! My kids were very disappointed and I believe my party ended a lot sooner than it should have because I had less for the kids to do! Really need to fix something in that place!

Easy ordering process online. Paid online using my Paypal. No fuss… no calling to make sure everything was set up. I love online ordering!
They came earlier than the scheduled time — PERFECT! then picked up a little later than scheduled time — PERFECT! The party was still going on so the kids were sad when the jumper had to go but it was all good in the end.
5 stars all the way around. Will use again for our next party!

We have used Bounce SD in the past and were satisfied with their service, and therefore, we used them again last weekend for our daughter’s birthday. However, this time our experience with the company was absolutely negative. A few minutes right before 9:00 A.M., right before delivery time, they called and said they couldn’t get into the warehouse to get the jumper and it will be delayed. About 2 hours later, a guy came and set it up in the back. I paid him and gave him a nice tip. When he was leaving, he said that he would be coming back at 6:00 P.M. to pick it up. When 6:00 P.M. came, no one showed up to pick up the jumper. We decided to give them a call and they said someone will be there. Two hours past, still no one showed up. Finally, close to 8:30 P.M., the same guy who set up in the morning rang our doorbell, which startled and woke up our kids! He did not offer any explanation for the late pick up or even apologize for not being here on time! It took him about 20 – 25 minutes to pack the jumper. When I went to check to make sure he packed everything, I noticed that he left our gate wide open! We are beyond disappointed and upset that he was being so unprofessional! He never even told us his name. I sure hope the company does a better job at training their employees!

I looked everywhere and Bounce SD had some of the best reviews on Unilocal so we decided to use their service for our sons 9^th birthday party. The order process was fairly good, there was a few hiccups in the on-​line reservation process but Raul made sure to get it all right before the party. We rented the 5 in 1 bounce house with the monster truck banner, I highly recommend this one the boys loved it.
The day of the party David came to setup and he was very friendly and informative, this was our first time renting a bounce house. David took the time to explain everything and give us suggestions on the best place to setup. Kudos to David for is amazing customer service skills :)
The bounce house itself was just as described, very clean and a ton of fun. We will defiantly rent again from Bounce SD and will request David for setup. Great job guys you made my sons birthday unforgettable!

Have used them in the past, they offer clean inflatables that have always been set up on a timely basis for our girls’ parties.

The experience with this company was terrible. I reserved a month before party. I called the day before to confirm the time and place. I rented a huge 5 in 1 jumper two tables and 30 chairs. Our contract stated a 3 hour window for delivery & pickup before my 6 year old party start time. They were ONE hour+ late. I had no tables or chairs for the guests and no jumper for the kiddos. One after the party has started I called several times. Owner Raul apologized and said the driver was going to call me. I waited another 20 min to call back hoping they would keep their word. What a joke. I called again and this time the driver picked up. He said he was going to deliver mine before the other person. I said you had better since you are already an hour late! Party started at 11 not 12:15! Of course they were not a second late picking it up. A 4 hour party turned into a little over 2 hours because of these non professionals. Thanks for ruining my daughters party. All of our guests know never to use this place and i thought I would share my experience so you dont get burned by these guys!

Wow! What awesome customer service! I called and spoke with Raul To check availability, who was super friendly and helpful. I immediately received confirmation after booking online. The jumper arrived in great condition and was delivered five minutes early. The pick up team was on time and quick and efficient. I would highly recommend!

Great service from start to finish! Bounce SD arrived early for the set up — eliminating any stress from the process. Kids had a blast!
Thanks Bounce SD. Well done.

Hi Raul, I appreciate your efforts to rectify any future mishaps. To answer your question, I placed the order on 1÷22÷13 for an event on 3÷16÷13. It was Quote ID# 209 031.

We rented the Disney Princess Castle for my daughter’s birthday party. Bounce SD arrived early to set up and they were all so friendly and helpful! The bouncy castle was clean and in good condition and all the kids had a blast. They picked it up on time and still had great attitudes! I will definitely use Bounce SD again and would refer them to anyone Thank you to all the staff at Bounce SD for helping to give my daughter a wonderful birthday!

For my daughter’s 1^st birthday, I researched every bounce house company in San Diego and decided to go with Bounce SD based on the Unilocal reviews. I’m so glad I did! It was a great experience from the online booking process to the electronic signing of the contract, to the set-​up /​break-​down, to the friendly customer service. Everything went smoothly and I couldn’t be more pleased.
Here’s a brief explanation of my 5 star rating: 1) Raul was fantastic. Great to work with and very accommodating. I had called close to the pick up time if we could extend our use of the jumper a couple hours and offered to pay more, but he said it wouldn’t be a problem and that it would be no additional cost. 2) The set-​up guys showed up early and had the bounce house up and running in minutes. When they came back to break-​down, they were efficient and even quite sweet to the kids who stood by watching fascinated as the bounce house was deflated. 3) Most importantly, the bounce house was clean, safe and well-​constructed. There were no unpleasant surprises and I was glad for that because it’s the last thing you want to deal with when you have so many other things to handle the day of a party.
For the awesome customer service and quality jumper, I think the price was reasonable. I paid $ 150 for a 3-​in-​one combo jumper (bouncer, hoop, and enclosed slide). It was important to me that the slide was enclosed for the kids’ added safety. I got a $ 10 off discount because the party location was in Chula Vista which is a nice incentive.
Thank you Bounce SD!

we use them 2 times a year, love the service, price & ease of the whole process!

This was my first booking for a bounce house. Very, very easy reservation and set up/​take down! Excellent customer service! The setup/​take down gentleman was very friendly and prompt. Great price and selection! We will definitely use them again and refer them to all our friends and family! Thank you so much!

We have used Bounce SD for our annual company picnic for the past several years. They are always on time and courteous, reservations are easy to make, they have a large selection, the jumpers are clean, and the kids have a blast… and you can’t beat their prices. I’ve tried other jumper companies, but Bounce SD is by far the best. Look no further… give Bounce SD a try! You wont be disappointed. Thank you Bounce SD!