rePLANET

The guy that works there is really nice and helpful
Answered all my questions :) helps with pouring bottles if needed
This location is always crowded get there early

I usually go to Chino Valley Recycling for my recyclables but heard they weren’t accepting CRVs. So, I did a little research and decided to go here anticipating a disgruntled person because of the earlier reviews of this place. I was pleasantly surprised of the outcome. George was pleasant and very helpful. I told him I was anticipating an ogre working here but he told me that person was fired. Turned out to be a good day for me.

This is for the Chino Hills Location on Los Serranos Drive in the Albertsons Shopping Center
This morning around 10am on 12÷15÷14, I took a few bags of bottles and cans to your recycling center in Chino Hills in the Albertsons parking lot on Los Serranos drive. The city of San Bernardino had a truck that pulled up ahead of me. Two city workers were talking with you employee for nearly 30 minutes before I said anything. He was not working at all while he was chatting away. I kindly asked if he could start working on their stuff as I had been waiting for over 30 minutes already and he wasn’t doing anything. He yelled at me, he said what? «I don’t have to do poop, you know which word I am referring to.» «If you don’t like it go somewhere else.» I was completely embarrassed and offended by what he told me. The two city workers just stayed quiet as he continued to mouth off to me. I told him I wasn’t mean or disrespectful to you at all, I kindly asked if you could start doing your job. After this he started to process the city order. He then told the guys, «It would be a shame if I don’t have room for her cans wouldn’t it»? As he was laughing while the other guys remained quiet. I am the only customer who was there aside from the city workers. I called my husband to tell him what was happening. Your employee then said «my name is Marshall if you are complaining about me», I don’t give a poop”. Then he yelled loudly, «sorry for the wait folks» laughing as he said this, again I am the only one here, no one else is waiting. I can’t imagine you would condone this behavior, let alone let someone like this represent your company. I can’t believe a man would speak to a woman in this manner, let alone anyone else. I think you should know what kind of employee you have representing you at this location. No one should have to go through something like this. It was a very frightful situation to be in.

I know that it’s a recycling center but my one star goes to the jerk that works there. My roommate and I rolled up as he was taking in a few bags from outside so we started to unload our bags. He said nothing to us. We finally asked if we should put our recyclables in their bins to which he replied, «I have to go on my lunch». Then why would you just watch us unload all of these bags? He was just generally not a very helpful human.

Guy that works here has no customer service and seems irritated. Don’t work if aren’t people friendly! 09÷25÷14 4:02