Enloe Prompt Care

Never having used an urgent care facility, I was wary and unsure of what to expect. But, being new to the area, I have not had a chance to get a primary care physician and I had a situation that required immediate attention this morning.
The experience was very good and exceeded my expectations. The staff was warm, kind and caring. I was there about 2 hours which was not unrealistic in my view, especially considering that some basic lab work was required. The 2 hours included the time it took to fill my prescription too.
I saw one comment that triage was not performed here but I think it is. One patient came in with a swollen leg and said she thought she had either a spider bite or snake bite. They took her in immediately and, correctly, in front of several other patients. I was pleased to see that.
All in all, I recommend Enloe Prompt Care highly!

Went to this office at 9am was out by 10. The staff was nice and so was the doctors. I was turned away by immediate care last night because they wanted to go home early. I got my prescription and was on my way. Thanks for being great!

Nurses were nice and helpful. The NP whom saw my infant was not good at all what did you go to school for Mrs??? She diagnosed him with a bilat ear infection? Okay? I asked” is it possible” he has not even touched his ears or anything to kind of point that his ears hurt. «Oh he has lots of fluid back there» okay. So here come the antibiotics. So foward 2days later my son is still running a high fever and gets a rash.
I take him in to his actual Ped. And guess what? Wrong Diagnosis by the NP@ prompt care. My son had Roseola. A virus his ears were clean no infection.
Are you serious Enloe NP.?? Giving my son unnecessary antibiotics. If you go here be careful make sure you get tests done or ask for a second opinion. Good luck.

I walked in around 1pm and was treated kindly, was seen quickly and even though it took a while once I was in the room thought it was a great experience. I especially liked the friendly receptionist, the woman who checked me in, and the nurse practitioner I saw. When I left there were a lot of people waiting so maybe I was just lucky with my short wait time, but I would not hesitate to return to this location if the need arises.

Enloe Medical Center works hard to control the market of urgent care providers in the Chico area and the result are their California Park and Cohasset Prompt Care centers. Wait times can be quite long (2 hours or more), particularly on weekends. They do not practice «triage» (identifying and treating the most serious patients first), so if you have a true emergency, you need to head to Enloe’s Hospital Emergency Room. I have found the staff at the California Park Prompt Care Center to be attentive and competent. Be prepared to pay the extra price for having a single healthcare provider in the community.
There is one other thing to be aware of if you have medical insurance. Enloe occasionally practices“balance billing” where they will attempt to bill and collect payments from patients in excess of Enloe’s negotiated rates with insurance companies. This practice is illegal in California, so be sure to contact the billing office and insist in a correction as soon as you notice the discrepancy.

After a snowboarding accident, I went to Enloe Prompt Care in severe pain. I waited a long time to be seen, despite being the only patient in the waiting room. The doctor acted like I was wasting his time, didn’t take x-​rays, and sent me home. A trip to the ER, and an MRI revealed a broken rib. Thanks for nothing, Chico Prompt Care!

The website says they deal with fractures and since I’ve been having complications with my broken hand and I feared that it may have been malunion since it had been broken for three weeks. I waited an hour and a half just to deal with a rude lady that took my vitals and a technician assistant that didn’t even understand what the problem with me was. In the end all he did was cut my cast to make room for the swelling. Next day my hand is even worse. Waste of my time going there.

We arrived 1 hr 20 mins before closing. Two people in front of us. We were there with our 11 ur old daughter with an ingrown toenail. After finally getting seen, we were told «sorry there’s not enough time to do this» and the np told our daughter how much it was going to hurt and that half of her toe nail would be removed. That’s scary for a 11 yr old. When we protested the np back peddled and said that because it was infected she couldn’t do anything. Very unprofessional. On the upside the girl at the front desk was very pleasant

I went into the Bruce Rd location on a Sunday afternoon, the waiting room had one other person. I was seen fairly quickly but the doctor was in such a rush. He blabbed about how crappy VA Healthcare was as he looked at my ears, nose, and throat and said «yep — sinus infection» and wrote a prescription. He left and the nurse came back, I told her I was VERY unhappy and asked why he didn’t do a strep test. She replied the «treatment is the same so it doesn’t matter». I replied If it’s Strep, it would be contagious and I would need to warn the families I had been visiting. Also, I would need to stay away from work because I have elderly and sick clients. I asked if it was all about money because my insurance was paying regardless. She said his concern for Strep must not have been high. I responded that I told him I took a home test for Strep and it was positive. Then she said well that must have been enough for him to believe I did have Strep. WHAT??? Would that have been the same had it been a home pregnancy test??? Shotty, pathetic medical care– I will never go back and I will warn anyone who asks.
Don’t go to Enloe Prompt Care on Bruce. Not only did the doctor provide sub-​standard care, the nurse did double-​backs to cover for him. Dr. KREMER has forgotten his values apparently.

I think I have at least a torn quad, perhaps more; but Enloe Prompt Care couldn’t be bothered to examine my leg before diagnosing me with «thigh pain», and sending me home. No images, exam, or referral. Not certain what they do there, besides take patient vitals.

I would give zero stars if possible. They are extremely unprofessional and assign no significance to any ones problems and belittle any type of symptoms you have. Went there the first time and thought it was just a bad experience but in the two time I have gone since they have proved to be consistently awful in every sense of the meaning. An emergency is somewhere you would expect a HIGH SENSE OF URGENCY however that is found no where in no employee. Had a friend taken in after getting jumped and knocked out cold and they performed no sort of concussion tests or blood work and just assumed he would sleep it off after threatening him with jail when his only request was to go back home. I would rather drive to Sacramento then put up with their amateurism and lack of care. Two thumbs DOWN.

I came here on a weeknight to get an antibiotic for a sinus infection. It is a beautiful, newer facility and the waiting area was comfortable and clean. The front desk receptionist was pleasant and efficient, and they got me in within 20 minutes. The medical assistant and doctor (might have been a Physician’s Assistant) were a pleasure to interact with. They even have an on-​site pharmacy! Great job, Enloe! I will be back if the need ever arises.

Today my boyfriend got stitches in his hand. He doesnt « Unilocal» so I am writing this for him. He came out of prompt care talking about how nice everyone was, from the front desk to the doctor, nurses, and pharmacists. Considering the circumstances, he had a positive experience.

My daughter was having trouble breathing, she has been ill over a week. We arrived at 8:00a.m. and waited over an hour, other patients had higher priority.
When we finally got seen by the nurse practioner Michelle I expressed some concern. The next nurse kindly offered water as my daughter completed her breathing treatment. The treatment finished and my daughter was experiencing back pain and I looked for the nurse. I was told to let them know when the treatment was done.
Michele returned and proceeded to let me know how demanding I’d been. They had many other patients with more complications, this came out of nowhere. I mentioned I’ve never been treated like this, to which she responded with she was surprised and went on with her totally unprofessional behavior. As if she hadn’t said enough already. Apparently rudeness is her specialty. I was so surprised to get this kind of treatment from a so called health professional. I’ve used this facility many times and never had any type of incident.

I took my grandmother to Enloe Prompt Care when she had a migraine for three days. The staff had to stay an hour late to treat her, yet they were extremely nice, patient, and thorough.
I’ve never had a better emergency room experience. They were awesome.

The staff was very nice, there was no waiting, and this place was very clean. It looked inviting, and well cared for.