Verizon

I was mugged at gunpoint last night. I made arraignments with Verizon over the phone so that I could pick up my phone and resume work today. I went to the store, explained the situation and was directed to the manager. Considering how easy it was to work with customer service I figured this would be pretty cut and dry.
I was quite wrong in that assumption.
In short, the manager – Eddie – was incredibly rude and borderline criminal in his actions. Even though I had prepaid for the phone and there were notes in the Verizon system that I had already been billed for a new phone, Eddie insisted that I pay the full retail price again. I called customer service and explained to them what was happening. Horrified, they realized that the best course of action was to simply mail me the phone.
Please, please, please avoid.

Pricey
Unprofessional Staff
I dont know what’s with this place. They just dont know what’e the right of a customer. They totally ruined my mood.
I was on a good mood when I came in to their establishment and then I came out super angry. Not sure if this place worth the time.

STAY AWAY FROM VERIZON! This place is run by people who have the competence and maturity level of 1^st graders. Verizon’s service is so shitty that I could not send/​receive texts or use data for 6 days straight. Spent hours chatting with representatives online and more time and energy going to this actual location. When the bald douchebag bro finally stopped joking around with his co-​worker he accused me of lying about my identity and alluding to my phone having been that of the stolen variety (it was purchased brand new from that same Verizon store). He could not get my sim card out and damaged the spring inside the phone which caused me to have to go to Apple to get a new sim card. Turns out the sim card wasn’t the issue and it was Verizon’s service all along. Thanks Verizon for ultimately issuing a $ 5 credit — groovy! Accusations, false apologies and no service. Skip the stress and wasted time and go with a professional carrier.

Jeremy was my Salesrep. He was serious to the point and the only thing that annoyed me was the Credit Confirmation I was asked to complete on the Phone.
Highly unusual, after every confidential question there was a Robotic Voice that yelled Flash! In my ear!
Has anyone else heard of this?
However once home the setup was quick… plug in and I’m back on the Internet.

I visited this store to upgrade my phone. The customer-​service reps were helpful and courteous; I worked mostly with James, who patiently devoted a lot of time to ironing out an issue with my Verizon account. The night after I left the store, I realized my new phone had a call-​quality issue and my new case didn’t allow the charger to connect properly. I brought the phone back the next morning and got both the handset and the case swapped out in a matter of minutes. No hassle, no hard sell. Happy with the experience.

Don’t walk ! Run from this Verizon store! It has the WORST service! My sister and I walked into the store with the intention of purchasing a new phone as I’m already a Verizon customer and I wanted to add the new phone to my current plan, we were at the store for around 30 minutes deciding on the right phone and none of the employees approached us to ask if we needed any help, well I finally decided on the phone I wanted and we went up to the front service desk there were four employees there they all pretended to be busy in their computers and one on a tablet we stood there for about three minutes but not one of them seemed to care we were standing there, needless to say we walked out the door and ended up purchasing a phone at the T-​Mobile store the experience was like night and day. I won’t be going back to that Verizon store. They should really get more competent employees at this location.

The guy that helped me out was a huge jerk the entire time. Never going back.
My wife and I went in to upgrade our iphones to 6+, but the employee was too busy rushing us out of the store to pay attention and gave us the iphone 6 instead. I made it about 30 minutes between the drive from Verizon to Best Buy to get new phone cases when I realized what had happened and called up to explain the situation.
Before I even explained what had happened, the guy was already accusing us of being unclear (which tells me he had been anticipating our call when he realized what happened). He was aggressive with both myself and my wife when we tried to explain the situation to him, blaming us for what had happened when I’m just trying to fix the situation and get what we originally wanted. After some back and forth arguing, he went to «talk to his manager’ and told us that he was authorized to take the phones back for a $ 70 restocking fee.
Ridiculous.
Long story short, we ended up going to the Verizon on Damen & Milwaukee. They were super helpful and understanding of the situation. They reversed that other moron’s sale, got us the phones we originally wanted AND were so helpful I ended up buying other accessories with them. They’re my go-​to Verizon from now on, skip these Elston clowns.

Terrible customer service! I brought my iPhone 4S in today because it was having a problem syncing. The manager told me I needed to upgrade. I told him I didn’t want to at this point and he said, «You don’t know anything about technology.» Why? Because I don’t want to upgrade right now. He was just rude and blew me off because I didn’t want to buy anything.
I took the phone home and Googled the problem. My phone is working great now no thanks to him!

Worst Verizon store! I’ve been a Verizon customer for 11 years and unfortunately because of the service I received at this location I’m considering leaving Verizon all together.
I went in to upgrade my phone yesterday and was told my plan (minutes, unlimited texts and 5gb) would all stay the exact same at the same price when I upgraded. The sales rep also told me I could trade in my old phone and get the iPad mini for $ 29! At first this seemed like a catch but upon asking him a ton of questions he guaranteed it would only be $ 29 because of the trade in credit. He said it would be an additional $ 10 a month for 5 more gb of data for the iPad.
After he did the switch while still in the store I got a text from Verizon saying I’ve used 94% of my data for the month. The sales rep said because there was an upgrade mid month they had to prorate my data and to be careful not to go over for the next 5 days but promised next month if would be back to 5gb.
Today I checked my bill online and he downgraded my plan from 5gb to 2gb and because of that now I’ve been charged $ 15 for an extra gb this month. He also put my iPad on a different plan so instead of the $ 10 be promised its a $ 30 a month charge! I did not agree to any of these charges!
I called Verizon and was told the sales rep completely downgraded my account and setup my iPad wrong! Unfortunately because a data line was added they were unable to change my account back to what it was prior to the upgrade. I’m now stuck paying about $ 50 a month more until my plan is up in 2 years.
This store is a bunch of crooks! Be careful they don’t mess your account up like they did mine.

I went there because my S3 would not charge on any charger. While I was kindly greeted, I was basically told that the only thing I could do was get an early upgrade at $ 330! They didn’t even have the phone in stock, made one phone call to another store that also didn’t have any in stock. They didn’t carry S3 batteries and I was told there was nothing they could do to help me. I’m in customer service too and the last thing you do is let a customer leave your store unhappy and unsatisfied. They accomplished both. Sprint is looking better and better

The 5 stars I gave are all for Jonathan Bruha. He is a kind, knowledgeable, quick and efficient representative, and signing up for my new service and new phone with him was a pleasure. Keep up the great work, Jonathan! I hope you get a raise, because you richly deserve one.

These guys are always helping me everytime I either lose or break my phone! Very friendly staff and they really go out of their way to keep you coming back.

The only reason I’m giving them 2 stars instead of 1 is the sales rep I dealt with, Jonathan, was incredibly helpful upon my first visit to this location last Saturday. Unfortunately I wasn’t able to purchase a phone at that time and went back last night to pick up my phone without issues, or so I thought. Johnathan had just left for the night and I wish I would have gotten him again instead of the guy who tried to sell me.
A little background on the situation is basically Verizon customer service promised me yesterday was the day I could get a new phone without experiencing any issues (we recently had to switch my account over to a family member in order to keep our discount which cleared 13 solid years of clean payment history on my part). So I walk in and of course the issue isn’t cleared up like I’d been promised even though there are notes in the system backing up the reason I’m there)
Instead of offering a little empathy and understanding, these guys were total toolbags, including the supervisor who told me to hang on to my current phone even though I’ve waited 6 months to take advantage of my upgrade. I wanted the new phone to take to NYC this weekend in order to use a better camera then my current phone has. There was no willingness to better assist me or any kind of customer service. I explained I’ve been a loyal Verizon customer for over 13 years and have spent thousands of dollars in that time, it didn’t matter. I don’t matter, my money doesn’t matter, and this place sucks. Period.
Take your business to people who treat you like you matter, even if they’re just BS’ing you. I’ll never go back to this location and I’m jumping ship to another provider after this garbage.

Came here because my phone was being weird and I wanted to ask about my options. Upon entering I was greeted kindly and was told someone would be with me soon. Then, the same guy came over and put me on the waiting list with my name. A few minutes later someone different came to help me out. He seemed to be having a bad day and was a little annoyed. Not many follow up questions were asked to my phone issues. A few minutes went by while he was playing with his phone to kill time that the slow computer was taking to be ‘unlocked’. He finally gave up and took me to a different computer only to tell me I didn’t really have any options. He took me over to the external batteries and told me that’s what I needed. Ok, sure.
I suppose that might fix the problem, so that’s great. A little more kindness and a bit of personality would have gone a long way from my customer service representative.

I have been a Verizon customer for 20 years. Recently, they «upsold» me to a MyFi device. I had nothing but problems with it; it broke down three times in six months. When I tried to get resolution, they parrotted the same line: «We have options to help you. You can call tech support…» I told them that I had done that THREE TIMES and obviously, the device was not ready for prime time.
They cancelled it –after charging a $ 140 cancellation fee to my account! In essence, they sacrificed a 20-​year business relationship because of $ 140!!! Are they THAT cash-​poor? Needless to say, I am a very angry and disgruntled customer. Verizon is NOT customer-​centric in the least and I advise against dealing with them.

My wife was basically tricked by the salesman at this store into buying equipment she did not at all need, resulting in our being un-​grandfathered from unlimited data plans. This was done in a drug– deal type manner. I intend to spread the word on this both to protect others from this fate and in the unlikely event of getting our old plan reinstated. They even refused to take back the hot spot thingy without a $ 35 restocking charge. Very clever of them, but… Next expose will include the salesman’s name… Be careful, very careful, at this verizon, maybe all verizon stores.

Would not normally Unilocal about a massive retail chain, but reviews for brick-​and-​mortar Verizon outlets seem to range wildly. The people at this location were educated, non-​intrusive, respectful, smart, accommodating, helpful, saved me some money and didn’t talk to me like I’m a five-​year-​old (thanks Armando and Nick). That’s enough for me.

This review has nothing to do with the phone I got from here. Who cares about your stupid phone that doesn’t work anymore. That is going to happen with most phones. Anyways. Armando I think it was.
He was the most horrific display of customer service I’ve ever seen. I think that pretty much sums it up. I’ve never met a more pompous, a**hole in that type of role in my life. Not helpful at all and did absolutely NOTHING when my roommate (who had been with Verizon for 10 years) said she wanted to cancel her account. His answer was, «OK.» Um, really? You don’t let valuable customers go after 10 years, buddy.
Also all of the other associates were very nosy and it seemed like everyone working had to look at the computer when the person that was supposed to be helping us was looking at our account. I don’t need faces made at me, thank you. The entire experience was unprofessional and awkward.
I switched to T-​Mobile later that day and got a free phone. The End.

You can tell there’s an all-​out war among the phone companies. My partner wanted to get a new phone, likely an Android smartphone. We went in with that in mind, not wanting to spend more than $ 100 out the door and around that price point per month with a modest data plan.
When we went in we braced ourselves for the hard sell which inevitably came in the form of a very cheerful woman who apparently ignored everything we asked for after she asked what we wanted. She directed us to the Great Wall of LTE phones: none less than $ 200 under the guise of «checking out the on-​screen keyboards.» Mind you there were literally two dozen phones to choose from in this huge store, including the iPhone which she oddly didn’t push.
When she left, we took a stroll around the store and found some phones that matched our needs. But we were quickly soured by the nearly $ 120/​month bill PLUS the $ 100 to get out the door for even a basic plan for one of those phones.
No thanks.

This meeting with Verizon went suspiciously well. If the worst thing that happens is I accidentally buy a dual charger I need to return, not a terrible thing at all. (Ignoring the fact I should’ve just checked what I was buying or paid better attention.)
I knew it would be virtually empty due to the location as well as the fact it was hovering around 16 degrees outside.
I went to the Verizon store in Union Square in NYC which needless to say was a hellish venture and my phone wasn’t even activated correctly.
Here I met with nice associate Eva who’s kind demeanor faced with my insufferable sarcasm felt like I was beating up a newborn fawn and telling her Santa Claus does not exist. She showed me all the options and called and discussed everything with my mom who controls our plan to make sure nothing unwarranted occurred in our contract. She went over the receipt and got me an envelope to fill out so that sending in my rebate was relatively foolproof.
Really the only way this could’ve gone better is if everything were free. And lattes.