Urban Source

I was referred to Urban Source by Phil Saywell, a professional in interior painting and wallpaper hanging. I was looking for wallpaper to line the drawers of a dresser. Phil said he had worked with Anne Hurley of Urban Source on multiple occasions. I initially contacted Urban Source via e-​mail, got an almost immediate reply, went in a couple days later, and had beautiful wallpaper picked out in less than an hour thanks to Anne’s help. Urban Source is a beautiful store, with a large variety of different types of paper, and many unique selections you may not be able to find elsewhere. There is also street parking available! Anne was friendly, easy to work with, replied quickly to my e-​mails and calls, and kept in great contact about my order. I can’t wait to own my own place where I can wallpaper an accent wall or two. I never thought I’d become such a fan of wallpaper until I encountered Urban Source. Highly recommend!

a little overpriced, but great selection. i can’t say anything the other posters didn’t but i wanted to reiterate: they were rude, disinterested, and certainly couldn’t care less about customers.

I love this store! Every time I walk in I see lots of wallpaper and upholstery I’d like to buy — I wish I had a huge house so I could get all of those lovely designs. Jenny simply has the best selection in town! She is also very helpful and has a great eye. I brought a few pictures and she helped me pick a beautiful grass cloth wallpaper that is just stunning in my dining room. Once I placed the order, it was delivered on time and Phil, who they recommended, did a great job hanging it. Thanks Jenny and Anne!

Today I woke up in a fright, thinking I might have slept through the year. Hibernated through the rest of winter. I had no idea what day it was and I felt the most well rested as I have ever felt since moving into my condo. It was an amazing feeling. For this I have to thank Ryan at Urban Source for my new blackout curtain.
I needed a custom curtain to hang over my roller shades to totally black them out. Ryan at Urban Source knew just what I wanted. She made everything quick and easy. Cost was comparable if not more inexpensive than some other stores I checked out. Installation by Eric was meticulous and perfect. The main goal was the functionality of the curtains but they look great too! Would definitely recommend.

Great paper selection, worst customer service. I walked in excited to pick out paper for my new bathroom and was half-​greeted by a girl too busy to look up from her computer. As I stumbled around looking for temporary paper I finally asked and someone got up and pointed out to me where it was.
After fumbling with my heavy coat and purse while trying to clip and unclip paper samples from their hangers, I was surprised that at this point the girl zoned out in front of the computer still didn’t think to get up and ask if I needed assistance, which I clearly did. I finally dragged a couple of hangers of paper to a table trying to pick out a design I wanted, still no assistance. Finally I took the one I wanted to the counter and she explained how they order it, only after I had to literally ask every question about how I get the paper, not being familair with it myself.
After I told her I would think about it, she sent me home with a sample, not explaining that it had to be returned — just bagged it up and here ya go.
Obviously I knew I’d probably have to return it, but kind of weird that after nearly two weeks I got a coldish and rushed call asking to drop it back off, nearly cutting me off while I explained I decided to hold off on my project. You would think that someone that wants to sell their product would call and ask if I decided how many rolls I wanted to purchase or if I had any questions, but the only call or interest I recieved from US is when they would get their sample back.
Needless to say I did not order my paper from them, but instead went online and ordered it from a different vendor. (Not to mention US charges a $ 20 shipping fee so why would I go to them and wait on shipping if I can order myself direct to my house?). If the service would have been nicer I would have never left the shop without ordering. The service was a turn off and made waiting 5 days plus $ 20 for shipping not worth it at all. The Fed Ex guy who delivered it was more pleasant and helpful than this group of ladies.

We purchased wallpaper for our dining room and window treatments for our living room. Everyone at the store was very helpful and really tried to understand what we wanted in our house. They also have some great stuff that you can’t find other places. When it came time to order everything, Ryan was great and gave us some recommendations for wallpaper installers, who turned out to be phenomenal! Overall it was a very good experience and we couldn’t have done it all without their help.

Great wallpaper, worst service I can remember. I had to basically drag the two board employees away from their computers. I told them I saw a sample on there website, they did nothing. Then when I insisted I saw it they said it was discontinued without even offering anything smilar. Even when I told them I was ready to order they still never got there rude, lazy butts out of their chairs. I had to go to them as they grumply filled out a form. I felt like I was wasting there time when I paid my interior decorator and wasted his time to come to the store with me. I own 4 houses and I will do everything I can to get the paper I want without having to set foot in that place again. They get one stars because the selection was good.

We bought a new house that needed decorating top to bottom. I picked out a wallpaper that I fell in love with at Urban Source. I told the gals how big my wall was and they ordered it. I then picked out a dining table, 10 upholstered chairs and a chandelier to match the wallpaper. I designed the room around the wallpaper.
Fast forward 6 weeks to wallpaper install time. Turns out we did not have enough wallpaper and were going to be short one roll. Wouldn’t be a problem if the wallpaper hadn’t been discontinued and I bought the last of it! I was so upset but Ryan and Jenny worked tirelessly… TIRELESSLY…to find me more. They called distributors, wallpapers stores and even past clients. They felt so horrible about the measurement flub.
Ryan finally found another color in the same pattern that would work with the furniture, chairs and chandelier that was already ordered. They ate the cost of the original wallpaper as it was already opened so that our installer could verify if we needed more.
All in all, the room looks gorgeous. I added 3 pictures of our living room, check them out. (Still waiting on 2 upholstered chairs)
I will definitely go back to them again, despite that tiny flub on measurements. They really earned my business.

We had a pipe burst in the wall of a wallpapered bathroom and I was able to save a section of the wallpaper. I came here to see if they could help me find matching wallpaper (ideally the exact same pattern) for the repaired wall. I left work early especially to come to the store before they closed. When I arrived I was the only one there. The one employee was sitting at the desk is essentially pointed at their racks of samples and told me to look around without any help or guidance. She was certainly not interested in my predicament (looking for this exact same pattern) or in me as a customer. She said that it was probably really old and «maybe I should just try googling ‘wallpaper’ «. I would not recommend this store to anyone for any reason.

I love the customer service. The designers are creative and helpful.

We used to live in the neighborhood, and I’d ogle the fabrics and wallpapers each time I’d walk by. When we moved to our house in the ‘burbs, we found ourselves in need of such custom roman shades for the crazy long windows in our nursery. I checked with just about every window treatment provider, including The Shade Store, for prices on such specific shades, and all of the quotes I received were ridiculously high, with some providers flat out telling me that the type of the roman shades I wanted couldn’t be done in the dimensions I provided (I knew that to be false, since such roman shades in identical dimensions were already covering the windows in my older kid’s room). This was the perfect excuse for me to finally check out Urban Source…
BINGO! These ladies knew exactly what we wanted, and they quickly and cost effectively delivered in the fabric of our choice. They were super knowledgeable about window treatments in general, were super friendly, and made our window treatment experience a pleasant one. As a bonus, I finally had the chance to check out up close their huge and beautiful selection of fabrics in the store. And, in case you go with your little ones, they will whip out their box of kids’ toys to occupy their time while you look and shop.
To round out the experience, they sent out one of their affiliates to accurately measure our windows, and later, when the shades were produced, to professionally hang them up. Easy-​breezy.
We’ve had these roman shades up for about 6 months now, and I am still super thrilled with them each time I use them. Will definitely be using the expertise of Urban Source in the future.

Staff wasn’t helpful or service oriented. Great variety of patterns and ideas. Nothing in stock so might as well find the pattern you want on Amazon and order there.

I scheduled to meet a client here today to seek out some great wallpaper. I’d been in the store in the past and liked the selection. The three of us (the couple and I) were in the store for about 40 minutes looking at options and even though there were three employees in the store not one of them asked us if they could help us, or even what we were looking for, what the project was etc. Zero questions or offers to help. If this were my store I’d fire every one of them. I was going to recommend them to another client but based on today’s experience I will steer clear.

This place is amazing! I decided to wallpaper the wall above my fireplace, and was shocked at how difficult it was to find a wallpaper/​uphostery store in the city. I happened upon Urban Source by chance when walking past, and could not have been more impressed. If you love fabrics and upholstery, you will feel like a kid in a candy shop! The selection is vast, the prices variable, but with plenty reasonable options, and the service (I worked with Ryan) was top-​notch. Highly recommended.

I have no idea how this place has zero reviews! I haven’t purchased anything here yet, but I went in today to look at fabric swatches for a reupholstery project I’m doing. They had a very large and very beautiful selection of fabric. I was thrilled with the selection, and immediately found several excellent options for my chair. None of them were very cheap, so that’s something to consider when going to this shop, but you can’t expect to get such quality fabric for cheap. The two women I spoke to were both very nice and let my husband and I browse in peace, but were extremely helpful when I had questions. They let us check out some fabric swatches to take home so we could see how they would coordinate with our things. This is a great service because although I have a paint swatch and a fabric swatch from my couch that I carry around, having more time with the fabrics, being able to see them in the lighting where I’ll be using them, and seeing them with all the various colors in my space really helped me make my decision. They also have lots of fabulous wallpapers. If you like modern, fashionable design, this is the place for you. The materials they sell are wonderful for those who like to DIY, and I understand that they also do design for those who aren’t interested in being so hands-​on. I just wish I could afford to buy more of their beautiful fabrics and wallpapers!