The Home Depot

My wife and I bought a new house and thought we would measure our windows and go into Home Depot to buy window treatments. We met with a sales associate and they helped us pick out some window treatments and they informed us that we should pay to have them measure. This will alleviate our responsibility of the treatments were measured incorrectly. It made sense. They came out and measured and we bought the window treatments. When they installed our window treatment, we were informed that they weren’t going to look the way we wanted and that they weren’t measured properly (horizontal instead of verticals) which didn’t make sense to us. They knew what we were buying. In any case they look like crap. There is a gap in the middle and the sides. The window treatment in our living room cost us $ 1600 before installation and tax.
When we called it took 2 hours to get through. They kept hanging up on us and transferring us. Then I spoke to Ella Louis a manager that called me back. She would only talk in circles and said they needed to come out to re-​measure and fix the blinds. I didn’t know why but I agreed. Once they came and re-​measured I called Ella Louis and asked why, since they couldn’t fix the blind, they didn’t take the blinds back. She kept talking in circles and blaming me for the mis-​measurement. I know have damage to the window frame from the drilling of the blinds and I can’t get a straight answer from anyone at Home Depot. I just want to be refunded my money and these blinds out.
Do not go to Home Depot! This experience has been terrible. I would give no stars if it was possible.

Home Depot… where I go to day dream about all the projects I want to do. They always have everything I need, and everything I don’t need, ha! Great store, clean and professional.

Was stranded, phone was on 8%, and was put on hold for 12 mins without anyone answering the phone to answer a simple question. Took a cab there, and was told they didn’t carry what they just told me they did. Worst customer service in over three departments. Not reliable or trustworthy.

I was pleasantly surprised at Home Depot today! An employee approached me and my sister-​in-​law while we were browsing for ideas for the guest bathroom. It turns out, he was one of the managers and he really went above and beyond to help us find what we needed. Remodeling a home can be very stressful but he made the experience a pleasant one. Thank you Nick! That’s what management customer service should be all about. Thank you!

Let me count the ways I love this home depot. Every single staff member I meet is more than helpful. This morning I returned a drill without a receipt. I brought in the two credit cards I would have used to buy the drill and all I had to do was swipe the right card, and bingo! The returns prison was happy to help. No anger, no agitation that I didn’t have the receipt in hand.

Came in here to get some bathroom tile cut on a few occasions. Curtis assisted us each time and did a PHENOMENAL job. He was meticulous and sharp (no pun intended) and patient. I live closer to another Home Depot but make it a point to come to this one instead. Curtis is awesome.

I definitely feel something different going on here. The service Level has improved dramatically. I’ve been in a few times recently and noticed friendly, attentive, personal people proactively offering to assist me.

Can’t find anyone on floor to ask for help. Customer service seems irked that you bother them. If you ask where is something, they say over there on aisle 5 (i.e., go find it). Most of all, all Home Depots only have brown paper bags. I do not want to pay $ 1 if i leave a tote at home. A brown paper bag does not hold 4 screwdrivers and a drill or two medium flower pots! Why not sturdy plastic like Target or Walgreens? Too cheap? If I want to buy more at Home Depot, I stop and remember I can’t carry it home. It used to be fun to shop there and overspend.

DO NOT DO INSTALLATIONS HERE! Start by googling Home Depot Installations reviews and you’ll see why. Wish I would have done that. I’ve had blinds, washer and dryer, flooring and exterior doors all purchased for install here and only one install has gone smoothly.
–BLINDS. The blinds install went great. I would recommend them for window treatments. Scheduling was easy and they were on time.
–WASHER AND DRYER. Ordered the same size machines I currently had. The installers tell me they can’t fit the old dryer out of the basement or the new one in. We discuss it for a good 30 minutes and they refuse to bring the dryer in or the old one out. Had to return the machine. So I re order the same exact machine from HH Gregg (with the same price thankfully) and they get the machine in my basement just fine and no hassle. So that was bad experience 1.
–DOORS. I figure give them another try so I order flooring and my doors through them. The door will be 34 days from purchase to install. Much longer than I was expecting. One door did take a week and a half to come in which I was aware of. But, the installer can’t schedule the install till the doors are in and his first available date was a little over 2 weeks after that. He will give you an arrival time and is very easy to work with though.
–FLOORING. The flooring is the worst. For your measure you can pick the day, but they will not let you know the time frame until the day of nor can you request a time frame like afternoon or morning. They will not tell you when they are coming till the day of and even then it’s a 2 hour window. So, plan on taking time off work for the 10 minute measure, but you won’t know till the day of when you’ll need to leave work. Same goes for the install. They will tell you the date but no time frame till day of. I was putting laminate on my 2’x2’ landing and carpeting on my stairs. They won’t do both on the same day so that’s 2 days off work plus the half day I took for the measure. I went with Empire for the rest of the house. They came in cheaper and it was 7 days from purchase to install (the Home Depot flooring will be 39 days from purchase to install). Empire also did an evening measure and a Saturday install so no time off work. If you order from Home Depot you MUST work from home or have a very flexible schedule (but I will say they aren’t the cheapest option and their installers scheduling is a hassle so until they are better at scheduling I would suggest going elsewhere).
So my best advice is without a doubt DO NOT ORDER FLOORING FROM HERE! Save yourself time and hassle and use someone else. The flooring installers will not budge on giving you even a guestimate of when they’ll be there in advance and they are a hassle and a half.
If you have questions about a purchase at this location I highly suggest going in to the store. I have been put on hold multiple times for 15+ minutes here only to be told they don’t know the answer to my question. But, if you go in they will absolutely find someone to answer your questions. The customer service here is only good when you’re in the actual store.

I signed up with two friends for the woodwork workshop. We were supposed to do a hanging flower plant stand.
We got there 10:10 for our 10:00 workshop. Our mistake. They thought no one was coming, so never bothered preparing it. So after some back and forth, we finally start the workshop at 11:00.
The first guy was really nice, but didn’t really know what he was doing. After building the first stand, another guy came up. He really knew what he was doing, and showed us how to properly use most tools. We left with 3 great plant stands — and they were free! We just paid for the paint to finnish them latter.
We’ll be back for more workshops!

I’ve had variable experiences at Home Depot. Sometimes, however, an employee makes such a difference, that it pretty much makes up for any sub par assistance previously received. This was my experience.
Tony, who works (manages maybe?) in the garden center is probably the most helpful Home Depot employee I have ever encountered. He was incredibly knowledgable about everything you can think of, from paint, to furniture refinishing, to mold elimination. He probably saved me from contracting a terrible upper respiratory infection and convinced me that I needed to move out of my new apartment that had a terrible mold problem (that I thought I could fix) instead of trying to sell me a bunch of products.
He also helped me understand the psychology of my slumlord. They should just put him in charge of the whole Home Depot.

They had the slowest customer service I have ever seen. Also the employees don’t want to work. They are always on their phones and aren’t paying attention. They never want to help and feel annoyed when you ask something. When you do ask something they rarely know the answer. They’re not smart at all and I don’t say that lightly.

This store may be sufficient for a quick stop to pick up any project materials but it falls short when it comes to installation. DO NOT use them for door installation. Not only do they charge an arm and leg but they leave you hanging for weeks. Scheduling the measurement appointment was a breeze. Guy came out a few days later. Store calls to finalize the details and is unable to provide the doors I SPECIFICALLY requested when talking to the measurement guy. He told me to call him back if I don’t hear from him in 24 hours. Call him back!!! That is his job. I’ve since tried to call 30 times. Not a single answer. Only voicemail. I had to call to speak to someone in flooring, so that they could relay my message to a manager since the door department is never working. It shouldn’t have to be this difficult.

Not a fan of big box stores, but almost every time I come in this place I find what I need and get the assistance I need from people who want to make sure that is the case. And on a couple of occasions I have gotten customer service that has been WAY beyond what you would expect. I would like to give a special shout out to the rental department which helped me out enormously when i stupidly thought I could handle a DIY project that turned out to be more than I was ready for. And in Flooring the ‘big moustachioed expert’ who’s name starts with A went way way out of his way to hook me up. And for both of those events I am eternally grateful and forever a fan of this particular big box store,

Came in on a busy Saturday for a list of items needed for a home project. Que helped me find everything on my list and was super helpful and friendly. Home Depot customer service has come a long way!

To keep it short, it’s Home Depot. You’re not going to get the best service, if at all. I somewhat dreaded having to call to ask if an item was in stock/​stores or just online. The customer service rep was abrupt and slightly rude, she put me on hold without telling me, or telling me why. Which, unfortunately, is what I expected. After calling the South Loop HD I was told that item was not found in stores, only online. Fortunately, this customer service rep wasn’t rude and gave me an answer. She also had a hint of friendliness to her voice.

Absolutely horrible store. This is the third time I called to check stock and they told me the product was in and it wasn’t. When I complained they told me that’s how their inventory system works

The service desk here is absolutely awful… I felt like I was talking to the DMV. I was just trying to find the smoker I ordered that they states online that they have 2 available. They cancelled the order and did not help any further from there. I called just to find out where one might be available and when, and the guy said «Wellll… we’re not Amazoooon». Way to brighten everyone’s day, customer service. You suck.

Every Home Depot seems to be out of moving boxes. We called ahead and they assured us they had every size and they did!
This Home Depot location is better than most customer service wise. When we arrived we were looking for a cart and the sales girl notice and said wait right here and got one for us. Besides that there was always someone there offering there assistance without being overbearing. Just like it should be we were in and out with no problem.

We’ve always used this Home Depot for picking up stuff that we order online. M orders things and I pick them up. Easy peasy. No need to have an anxiety attack in a maze of overwhelming aisles.
But then Black Friday rolled around… I was planning on calling Abt to buy a whole kitchen of Samsung appliances but then the building maintenance man recommended Home Depot. He said that they always have the best deals. He also recommended going in person because then a sales person could give me a deal for buying a bundle (or something like that).
I went around 6:45/7:00 AM and had my appliance measurements in hand. I also knew the exact models and prices for my desired Samsung appliances at Abt.
Home Depot had a decorated table with hot coffee and two employees smiling and handing out cups. I was cheerfully greeted and directed to the appropriate section for my purchase. Getting there was a straight shot.
The woman who helped me was sweet as pie and seemed out of place in a hardware store except that she had an astounding warehouse of knowledge about her department. She quickly researched my Samsung appliances and determined that Home Depot’s prices for the same models were a dollar cheaper. THEN, she had the Whirlpool guy work his magic. I saved $ 100 overall by buying a Whirlpool dishwasher, microwave, and stove. Next, I got a Samsung fridge and saved another $ 100! Everything I bought was over 30% off and I got free delivery of the new stuff and hauling of the old stuff. I didn’t have to pay sales tax on two of the appliances because they’re being installed. OH! And I got 50% off of installation.
What was super about the whole experience was that it was SO easy. The sales people worked hard to figure out how to get me the best buy. They compared specs, discounts, and bundle prices. I just stood there. That’s MY kind of shopping!