Starbucks

Barristas rush and mess drinks up constantly. They put the wrong syrup in, leave the syrup (expensive!) out, and sometimes just completely forget your drink while you are waiting and waiting. Changing to Pret next door.

The service here has slowly declined every since the new manager began over a year ago. Even the energy is different. But today took the cake for me! I actually witnessed the cashier push trash down in a trash can and then turn around and proceed to get a customer’s food order. Well that wasn’t the worst part because I stopped her and asked her to please wash her hands AND she argued why she didn’t have too!!! OH it didn’t end there. She left the floor and didn’t return until several min later. The manager comes out and I let her know and she says her hands were clean and our hands are always clean! Well guess who canceled their order and will not be returning… ME! Hate it cause I have some friends in that location but it’s not worth my health! I’m still SMH

I loathe this Starbucks. The customer service is horrendous. I recently asked for some clarification about the menu (I didn’t know if I wasn’t seeing the iced version of lattes on the sign or if I just needed to ask for a latte and request it be iced) and the woman behind the counter looked at me like I had three heads. Various versions of this kind of interaction have happened repeatedly — along with eye-​rolling, dismissive attitudes, and just plain rudeness. It’s out of character for a Starbucks.
The baristas also screw up orders and the espresso often tastes like absolute garbage. I once asked them to remake a cappuccino that wasn’t drinkable and got a look of disbelief. The coffee sucked and I wanted it redone — as simple as that.
Now that I’m not at the mercy of the cold weather, I’m going to start trekking over to Intelligentsia. The coffee is superior and the staff is pleasant and professional.

The Baristas here are great– they handle loads of customers with remarkable good cheer and accuracy.
This is your typical Starbucks experience. Free wifi, standard menu. However, there is no seating or restroom as this location. They take gift and gold cards, but they don’t offer free refills on coffee and tea as other full locations do. Additionally, since the Starbucks across the street closed, this entire 15 story office building gets their coffee here, so there is rarely less than 5 – 10 people in line.

I usually order pretty uncomplicated drinks. For the most part, I want a grande pike with a cold soy topper. I give this place 3-​stars because they actually keep the soy out on the table for me to pour it, which is great. However, the staff usually seem pretty rushed even when nobody is in there. I usually feel like I’m a bother to them and I’ll end up going to a different Starbucks if I can help it.

And once again, I have to write an update. This place has, for the most part, gotten their act together. No more hood staff members; even the young lady that slammed my debit card on the counter isn’t on a register anymore. The manager is now always on the front line, and she does her best to keep the line moving along.
This Starbucks is back in my queue!

Sub-​par amongst Starbucks. No seating, the line takes up all the room in there. Long line with quite a wait to get your drink after ordering. I’m no city-​slicker, but this location doesn’t really have that «Starbucks» feel.

This is a pretty good Starbucks. I work in the adjacent building so I walk by this place all the time. During peak hours they’ll have a line literally out the door into the lobby, but they do a great job getting people out of there with what they ordered. The staff is friendly and they definitely get you in party mode on Friday afternoons. This place is pretty small and only has one small table so it’s not ideal if you’re looking for somewhere to sit and read/​work/​study/​whatever, but if you’re just looking for a drink then this place will definitely get the job done.

Found this spot after wandering around. Got a warm welcome and good conversation from the two young ladies working this morning.

This Starbucks houses an elite staff. Located on the second level of the ²⁰⁵⁄₂₂₅ N Michigan Lobby, it always seems to have a line out of the door. But don’t you fear, because they whip through it much quicker than you’d expect.

I came here on a weekday morning, and I had no problem getting my latte. Not a long wait and the staff was friendly. It seemed clean and in working order, but I have only been here once, so not sure if I can comment on all the negative reviews here. I would return here though when I’m in the area!

For the most part, long lines notwithstanding (they usually move pretty quickly, and it’s convenient — right in my building), this location is OK. I prefer the one across the street — better service, friendlier baristas, and they remember you after so many visits.
My main complaint is this: in customer service, attitude is everything. It will make or break your business. That being said, it is NOT a wise thing to have a barista with the personality of gunpowder waiting on customers. I can count the number of times on one hand that this woman has NOT snapped on a customer, including myself, and I’ve been a patron of this location for over a year due to a change in my route to work. She is mean and clearly unhappy with her job. Hey, that’s an easy fix!!! Here’s an example:
Just this morning, my Starbucks app froze on my phone while paying for my drink. She yells at me «Ma’am! Take the headphones off so you can hear me!» I calmly said, «My music isn’t on, I hear you clearly… the app is frozen!» I attempted to scan again, and it worked. I grabbed my coffee and as I walked away, she muttered «B#@*H!!!» And it’s not the first time I’ve heard her do this. I don’t know WHY she still has a job there!!!

Why all the hate on this Starbucks location? I’ve been going here for years and it’s your standard Starbucks. Once in a blue moon my no foam latte comes with 2 inches of foam but all I have to do is ask them to skim the foam off and add more steamed milk. Easy.
They get an extra star for friendliness (there are a lot of regulars here and I’m always impressed that they remember everyone’s drinks) and being one of the more efficient Starbucks locations I frequent.

It’s in the building I work in. No seating. Move ‘em /​move ‘em out.
For me, that works since I am a straight coffee kinda person. They satisfy my basic need for basic coffee.
Occasionally I walk across the street to the one on Michigan just north of Lake because the lines are too long. But don’t be too intimidated by the long lines — they move fast.

Agreed, Starbucks is nothing that needs a review.
Agreed, this particular Sbux sucks! It’s convenient in the winter, and no one really goes here by choice. In the summer, however, I’d rather cross the street to the one across for better service and better taste.
General Note: I do love the sbux multi-​grain bagel

I am a caffeine addict. I admit it. I can’t get in the shower in the morning without 2 cups of coffee. My fiancé knows better than to ask me questions, before I’ve had a sip. My dog even knows better than to approach me. It’s just the way it’s always been and probably the way it will always be.
That said, I’m not particularly snotty about what form my caffeine comes in. I don’t usually go to Starbucks, because I don’t really like their coffee. I do, however, REALLY enjoy a green tea latte (in my effort to feel like I’m taking a «healthier» form of caffeine).
This location, for which I give one star (I WOULD give half if I could…), is why I am taking the time to review. They are in my building, one express elevator ride away from my desk. I have gone to this location on 4 separate occasions, and ordered the exact same thing on those 4 occasions. I have had them screw my order up about 10 times.
Well, how could that be if I only went there 4 times, that they’d screw it up more times than I’ve ordered? OK, here’s the secret… they’ve screwed up EVERY order more than once… and today, THREE times. My tall, unsweetened green tea latte was served to me in the form of a green tea lemonade, an iced green tea, and a sweetened green tea.
Dude, I’ve had it with this place. Love of green tea latte or not.

At best, this place is a joke. So, Starbucks wants to re-​capture lost customers and focus on the customer experience, eh? Well, you might want to put a muzzle on «Der Barista» who loudly and rudely corrected me about Starbuck’s new «fuck ‘em even more» refill policy. I’d been using the same cup without issue for 5 days at this location and then this jerk-​off spouts off about how I was using a new cup and I am «entitled» to only one refill because «it’s just out of control».
Well, Starbucks, fuck you! You have permanently lost another customer to Caribou and the indy stores due to your half-​assed employees and even more half-​assed policies. I get it, more cups in the city’s landfills are good for the environment? Killer, maybe I will go the full boat and go to Dunkin’ Donuts where they use styrofoam!
This place blows, and «Skippy the Wonder Manager» blows even more.

It’s amazing that my visit here didn’t transform my life. I really fully expected it to, given that I pass by here nearly every morning to see a line of 30 people out the door.
I admittedly only went here because I had been given a gift card. And I selected this particular location over the 6 others that are within a block of where I work because I needed to know what all the excitement was about.
The current chairman of Starbucks is all up in arms because they’re not doing as well. The Starbucks experience isn’t what it used to be, it’s not romantic he says. He says it’s because they started taking shortcuts, like not grinding their own beans in house any more.
After waiting a few minutes in line, I was approached by a geeky young guy wearing a McDonald’s headset. Apparently he would be the person to take my order, radioing it back to central-​barista HQ. I suppose this could be romantic to some, Mr. Schultz. Maybe if he was cute.
Now, as for this whole 30 person line… why? It’s not like there aren’t 7 other places serving coffee *in this same building* … Those places don’t really have lines. Their coffee really isn’t any better/​worse. And a few of them are cheaper for coffee that’s equally as good or better.
Do people really think it’s some sort of status symbol to be spotted in the Starbucks line in the morning? Are people really that naïve?
File this place in the big fat «I don’t get it» category.