Soothe Your Senses Day Spa

I really wish that the Groupon I bought stated that this was for «Soothe Your Senses Day Spa» instead of just «The Spa.» I haven’t even attempted to use the spa package I bought for my mother and I.
On 6÷8÷12 I was looking for spa near my home when I remembered I bought a Goupon recently for a Spa. Called the number on the groupon. Which connected me to ‘Soothe Your Senses.” I was like OK, let me check the packages online before making an appointment. (This visit was not to be a groupon visit.) I needed an appointment for two on ⁶⁄₁₂ and decided on the Spa Package. I called back and left a message relaying this and for someone to call me back. This was at 8AM before they opened.
Since I still had not heard back from them at noon, I called to make sure they got my message. The receptionist stated yes. She was waiting to call me back after she heard back form their nail tech to make sure she was available. I was a little put off since she didn’t call me to let me know this, but I appreciated that they were attempting to accommodate us. She states she will call me back and let me know.
Since I didn’t get a call back by 6pm, I called them back again. Same person stating she was still waiting on the tech and will call me back either way. I am still waiting on that call back as of today 7÷4÷12. I called another spa (HM Day Spa) Saturday Morning and they immediately confirmed our appointment. For $ 25 more dollars the service was worth it!!! Read my review on them.
I still have the groupons; My mother and I will use them when we can get an appointment in and HOPEFULLY the package will be worth it. We’ll see.

Had a Groupon for two express mani pedis, the woman was very friendly but she told me she is an esthetician and just helping out with mani pedi’s because they were under staffed. I was very pleased with the end result but she may have been a little too detailed as my express mani took an hour!!!
I am not patient enough for that but I would recommend them to people who live up in that area!

I had my first of two groupon no chip manicures back in April. Took forever to get an appointment, but everything was fine. Fast forward to today. Now I know everyone says this, but I’m really not a whiner. I’m a low key, no fuss, no drama kinda girl. But the staff at Soothe Your Senses (The Spa at Chicago?) is unprofessional.
I had an appointment to redeem my second manicure this afternoon. I didn’t receive a confirmation phone call in the days preceding, so I had to call and confirm myself. Seven unanswered calls and one voicemail later I finally spoke to the receptionist. She informed me the groupon deal was no longer valid, but I could contact them for a refund. Also, my manicure wasn’t specified as a no-​chip in the booking, so she was going to have to get back to me if the nail technician had time. Long story short, I went in for my scheduled service and arrived 5 minutes early.
I was informed by the receptionist that the technician had stepped out for coffee and she’d be right with me. The receptionist was too busy on the phone with her mother to escort me down the hall to the waiting area. Rude. (I thought this was a spa?! Not any nail salon off the street!) I wait until 10 minutes after my scheduled appointment, approach the receptionist, and kindly asked her if she could call the technician. The receptionist could not pry herself away from her phone conversation with her mother, yet had the ability to question my time schedule («You have dinner reservations? When?»). Another long story short, the tech shows up 20 minutes late. The end.
No chip mani was fine. Nail tech was polite and apologetic. Receptionist was unprofessional, rude, and snippy.

According to the Groupon that ran last week, these guys are now going as «The Spa at Chicago» even though their website, appointment calendar and phone voicemail all still say «Soothe Your Senses.»
After 4 voicemails, 2 emails, and hours spent clicking through their booking calendar I was unable to get an appointment to use the Groupon I had purchased. Following all of that rigamarole I stopped in here to check if my experience was a one-​time thing.
I got my Groupon refunded today and strongly suggested that they never do another deal with this company again, regardless of what fake name they use to get people to think they’ve changed their business practices.

I bought a Groupon for my boyfriend for his birthday, hoping he could treat himself with a massage. It took me 5 calls to even schedule an appointment, after being directed to the website to set appointments (which was not working). I booked the appointment. The day of the massage, the salon called my boyfriend to confirm. A few hours before the appointment, they sent him an email saying they were overbooked and to make another appointment. I called the salon more than 10 times, with no response. I finally got a hold of someone, who said there was nothing she could do for me and had no other appointments opened for at least a week.
I was disappointed to be treated so poorly and how I was not even allowed to use my Groupon. I felt as though I was treated as a second-​class client because of my Groupon, where merchants should be working hard to please Groupon clients since they are clearly looking for new business to bring in.

A few months ago, I saw Groupon had a deal for Soothe Your Senses and when I checked the Unilocal reviews they were pretty middle-​of-​the-​road. So, I bought the deal and figured I’d give the place a try.
Fast forward to last week. Between working full-​time and finishing up a masters degree, I’m a burned out, exhausted husk of a person and needed to do something nice for myself. I remembered my Soothe Your Senses Groupon, out of curiosity checked the Unilocal reviews again and — Yikes! — it looks like things have gone downhill. But, I already bought the Groupon, wanted a massage so I called, left a voicemail asking to make a massage appointment and hoped for the best.
Before the end of the workday, someone from Soothe Your Senses called me back and we booked an appointment. I received an e-​mail confirmation and the day before my massage someone called to confirm.
When I arrived for my massage I checked in at the front desk, handed over my Groupon and everyone from the receptionist to the massage therapist treated me like a full-​paying customer. I stress this because a couple years ago I bought a Groupon for a different day spa and that place treated me like a 3^rd class citizen the minute I walked through the door. They seemed offended that I actually wanted what was promised in the deal and couldn’t wait to get me out the door.
The ambience at Soothe Your Senses is serene with dark wood, soft music and comfortable lighting. Jeannie was my massage therapist and she took the time to read the form I filled out about health issues and problems with pain. My upper back gives me a lot of trouble, so she asked if I wanted her to concentrate on that area. The massage itself was fantastic and I loved that Jeannie didn’t try to fill up the time with chatter. She let me zone out, but asked if I was ok every once in a while.
All around, I had a great experience at Soothe Your Senses and plan to go back. Hopefully, I’ll be done with my degree in a couple months and have already started dropping hints with the boyfriend that a massage would make a stellar graduation gift.

I went in for a 60 minute massage, with a Groupon deal. It wasnt great, but it wasnt terrible either. The décor was really nice, the place was big too. The staff was very friendly.
My complaints are that the massage room was a little bit on the cooler side. The massage therapist could have had better techniques, she may have been new? Then I wanted to leave a tip for her but needed change, and they didnt have any change. So I felt that I short changed her a little bit. So bring change for a gratuity!

The AW pampering stories continue!!!
Since I was preparing for a return to Miami, I thought it would be a good idea to come by and get a facial to go down to Dade Co with a fresh face. I decided to purchase a Google Deal for a 60 minute Euro Facial.
My skin specialist Galina made me very comfortable as she allowed me to get undressed to the soothing music. She laid me down and worked her magic on my almost flawless face :) She was very conversational and soothing with her approach. She also let me slip into my own little world as she massaged my face. She also complimented me on how well I take care of my skin and gave me additional tips on how to maintain the smoothness.
The girl at the front desk offered me a special massage deal as I was a new customer. I will be back for that massage!

This used to be a great spa. Then they offered a groupon and changed management and they will not return calls or emails (i left 4 voicemail messages). I finally had to stop by the spa to talk to someone because I was sure they went out of business.
The administration of the spa is so bad that it completely ruins the experience. Like another Unilocaler wrote, I was in the waiting room for 30 minutes before anyone stopped by. The esthetician had walked by 4 times while I was there but because no one had told her I was there, she assumed I was there for another service.
I am so sad to say this because i love having this place in my neighborhood but DO NOT GO THERE. I would be satisfied if they at least acknowledged how bad their service was on their voicemail and website and explain that it is because they had a groupon. But no, they remain silent and when the groupon is over, they will have no clients.

Place stinks and they treat groupon-​ers like second class citizens:
1) Only had 1 appoinment open 10 days out.
2) Had me waiting for 30 minutes for massage apponiment.
3) The massuese used a motorized thing on my back for the first 10 minutes,
4) She used the old «you are so tight» line, like here’s comes me to rescue!
5) Then she played checkers on my back with hot rocks for 10 minutes.
Save your $$ and go to a place that can give you a full 50 minutes of kneading and pro stroking technique like a certified pro is supposed to do.

I have had my eyebrows and my nails done here and have been very satisfied. Scheduling was easy as could be, service was done with a smile, payment was simple (I had a Unilocal coupon and also paid cash) and parking was very open.
My eyebrows were perfect. At times, mine can be (ahem) a bit out of control. I know one appearance here was after a long hospital stay so they certainly needed some help. I really like the people here. They do not over groom, I do not have to worry about walking around with a surprised look on my face. I have had different people do my brows and all have been consistently good.
The treatment rooms are private (you do not have to worry about a bunch of people watching you get hair ripped off of your face) and comforting.
I have also had manicures and pedicures done here. Both have been great. I have found that the pedicures are a bit difficult to climb up to (for those of us with mobility issues) but it is a pretty neat set up.
I like this place. I think it is soothing. It is well run, simple to get to, park, and I have never encountered a problem. I think I need to get some appointments for the new year!

I’d like to be able to give more stars because I’ve had some good experiences here … BUT … the place just misses the mark in too many ways and there is some low hanging fruit they could pick to make things better.
For one, the men’s locker room is scant more than a public space to leave your clothes. No lockers or other means to secure your wallet, cash, phone, etc. I mean spend like a couple hundred dollars and get some cheap lockers.
My other beef is with recurring issues surrounding late services — they other day I waited an hour for a massage before finally leaving. They did call to apologize which is appreciated.
All that said I keep going back for two reasons — 1. They keep offering Groupons for massage and I buy them and 2. They do have at least one great massage therapist (Joe C.) who provides a great service.
Overall, the place is fine, the facilities are nice enough … if they would focus more on customer service and throw a locker in the «locker room» this would easily be 4 or 5 stars.

Stressful, Not Soothing
Since this place is close to home and beautifully decorated, I gave it about 5 – 7 chances. However, the last straw was when they cheated my mother 10 minutes on a facial and 15 minutes on a massage. This was even after she told the receptionist and masseuse that she hoped the reports on Unilocal about SYS cheating customers on time were false and that she would receive the full time she paid for. When her massage abruptly ended, she told the masseuse that she had paid for a full hour. The masseuse simply left the room. My mother then reported the time she was cheated on both services to the receptionist, whose response was to LAUGH and say «Oh!»
I followed up by calling SYS 1 – 2 times a week for two months. However, no one on the phone could ever help me, no manager was ever present to assist and the manager never called me back. Finally a receptionist who I spoke with several times broke down and admitted that the manager does not return any calls regarding complaints.
I should have expected this level of unprofessionalism from my previous SYS visits.
Every time I made an appointment, it was either incorrectly recorded or not recorded at all. But since SYS is so close to home, I kept going and simply called two to three times to reconfirm my appointment in advance. The last time I visited, I paid for an aromatherapy bath, only to find the staff had prepared a lukewarm tub of water for me. After 15 minutes of trying to get the hot water to work, while freezing my hiney off in an increasingly cold tub of water… I left the tub and asked for help. The receptionist told me they could not make the water any hotter. As I only spent 15 minutes in the tub, I requested a refund or a certificate to return when the hot water was working. Soothe Your Senses chose to provide neither.
So if you want to confirm and reconfirm you appointment, freeze in a tub of cold water or enjoy a portion of the services you paid for… Then SYS is for you!

This is a really, really nice place. I got some deals on Groupon and my boyfriend and I got some massages here. Our therapists were both punctual and professional and we both enjoyed our massages so much. My therapist, Connie, was particularly helpful. We started chatting about holistic medicine and lifestyle practices and she gave me a lot of really good information and recommended some books to me. Now that’s what I call some therapy! It was great that she not only gave me a massage, but was able to offer me some great information as well! It was such a good experience and so close that it is my new go-​to place!

I forgot to post this to Unilocal :{ this is from my groupon review & complaint back in ⁵⁄₁₀. As my birthday is coming back again, I am reminded of this horrible experience. This year I will be going to a different & much better place, that review is coming soon.
I will never go to this spa again. I am reading the feedback from the few people that were able to make an appt and overall it seems positive but my experience was horrible :(
I purchased this as a b-​day present to myself which was on ⁵⁄₁₃ but because they have a small staff and didn’t understand the #‘s in groupon users it was hard for me to make an appt but I was able to be one of the first on Friday ⁵⁄₁₄.
When I arrived at 9am the front desk person didn’t even greet me. So I gave him my name without him even saying good morning, but I was cut off so that he could finish doing some data entry on the computer, then his cell phone rang, so him finding out who was calling was more important then me checking in. (Great CS!) So finally he was ready for me when he found out that call was not important and gave me a small tour to the dressing room which was about 9:08. So I changed and when I came out (9:12) my massage therapist lets me know that I’m running late so I don’t have time to fill out the paper work or get a glass of water (so I am rushed because of your staff rudeness, right.).
Luckily the therapist had a nice personality but the massage wasn’t good, I do give her a B for effort but it just didn’t cut the mustard for me. Well after the mediocre massage I am introduced to the lady who will be doing my facial, I was given one of those forced smiles like «let’s hurry up». With this lady I got a hi, lay down (mind you the sheet she wanted me to lay on had oil stains and the towel was dirty, which is weird because I was the 1^st appt of the day???) and I’ll be back. I also let her know that the place was a little cold and I got a small chuckle :) (That great CS again!)
The facial was decent despite her rude demeanor, but the kicker besides the rude staff was the non-​aromatherapy steam room that didn’t work. So the facial person guides me to the steam room and states it’s all ready… I go in happy because this is my favorite part and I’m sitting there and feeling nothing but drips from the ceiling and smelling mildew. So I inform the staff and they attempt to fix it and I go back and once seated nothing but a mildew smell, I didn’t even break a sweat. So horribly disappointed I let them know its still broken and just say forget it and leave to get ready for my pedi which was the best part!
Kim the nail tech saw I was unhappy and was nothing but extra friendly! I let her know that I was going to get some tea first, but she insisted that I take a seat and relax and brought it to me :) She made sure I was comfortable, even propped the pillows up for me. The pedi was great due to excellent customer service by Kim and the other young lady that was over there with her. I am glad that this horrible visit ended on a high note. It was also funny that I was sitting next to another Grouponer who was just as unsatisfied as I was with the overall services that her & her mom split.
I have to say that I LOVE groupon and have never had a bad experience with their picks but this was the worst and I hope that no one else has an experience similar to this one.
For the Spa, please train your staff on good” Spa” customer service, how to answer a phone call & how to return business calls within 24 – 48 hrs, and how to end a customers spa session. People go to the spa for relaxation and to wash away their worries with peace, I left frustrated and with this being my first stop of the day, it messed up the whole day.

My boyfriend’s feet are a mess, and I’ve been threatening to take him for a pedicure for a while now. We decided to finally do it together (I needed one, too) as a little Saturday night post-​football treat. He’s never had one!
I turned to Unilocal to find a place by me, and found Soothe Your Senses. I checked out the website, and they were advertising a special for $ 20 express pedicures! Perfect! I even called the place to inquire about the special, etc, and when I did, the girl on the phone explained that people generally tacked on the «express» services onto other services, like the $ 50 massages they’re advertising right now! No, I just need pedicures, but thanks.
We decide to go, anyway (I can’t blame for for trying to upsell me, but I have a massage package elsewhere.)
We arrived just before 7pm. A whole HOUR before they were closing. When we arrived, the lights were on, but the door was locked! I tried calling again, and the girl emerged. She unlocked the door, and when I told her we were looking for pedicures, she explained that there «wasn’t anyone here» to do them. What?
What was she going to do until they closed at 8? Turn people away? Do they not need my business? What kind of way is that to run a business? Boooooooooo.
Won’t go back, now, ever. Which is sad, the place did look nice. Oh well.

So, there’s no day like a spa day.
I’ve been here before the Groupon (I live a few blocks away) and after the Groupon. And both experiences were great.
For the Groupon, you got a massage, a pedicure, a steambath and a facial.
Massage — The highlight of my experience. Sharon was my masseuse. I told her that I am currently being treated for a pinched nerve in my neck/​shoulder area, so focusing on that would be nice. She actually alleviated some of the pressure on the nerve, which was great. I’m going back to see her again because I had such a great experience.
Steambath — I didn’t get scented steam :(But that’s fine. It’s 106 degrees of pure wet, dewy, sexy humidity. I loved it. It felt so good after the massage.
Pedicure — The girl doing my pedicure wasn’t terribly talkative, but that was fine. I’m not a talkative person either, so I understand. My feet looked like I had ran through a cactus patch (dirty, blistered, ugly feet!) and I was slightly embarrassed by the whole situation. She restored my feet to their former glory, and I’m so happy with how they turned out. My pink toes are so pretty!
Facial — Great experience during and after. My skin looks better than it has in months. I would recommend doing this, my skin is thanking me.
The front desk folks were nice, my appointments started on time and I had a great experience. I will be back. The only downer about this whole experience is that I couldn’t go with my friend to have this done together, because when I called they said that all the weekends were booked solid. That bummed me out :(Though, overall I had a good experience.

I had a decent experience here. I read some of the other reviews and was a bit skeptical going in, but since I had a Groupon I figured I’d give the place a chance. I’m glad I did.
Some were bothered by the fact that there aren’t any lockers. But I just carried my purse around with me. No problem there. The paperwork is definitely a pain in the A** – several sheets asked the same questions, and since nobody read anything before they worked on me, I wondered what was the point.
Any massage, pedicure or facial would vary greatly depending on who did the work. I had Katie for the massage, which I’d give a 4 out of five. I could have used a little more pressure and told her, but like most people she reverted to what was comfortable for her within a few minutes. But it was a decent massage – not really good like the girl at Verto, but decent. Same for the facial. The problem with the facial was that the girl treated me as though I was part of an assemply line. She never talked to me, and only told me what she was doing if I asked her. I had to tell her twice not to rub my eyeballs. I felt as though she couldn’t wait to finish and get me out of there.
I had a steam room for about 10 minutes, but no aromatherapy. Actually I’m glad, as most scents bother me.
My pedicure girl was delightful. Rashaun was lively, talkative and friendly. She gave a wonderful foot and calf massage with the pedicure, sanded my heels and did all the usual pedicure stuff. She did have trouble staying in the lines, though, and spent about 10 minutes correcting her «spills.» My toes look a bit sloppy as a result – in fact, they look like I did them myself. Not a compliment. So, though I enjoyed the experience, this is the only service that stays with the client, and this staying was not all that hot.
Would I come again? Since I live on the other side of the city, probably not. But if I lived in the area I’d give them a try.
All in all,

Thanks Groupon! The half off spa package, which includes a steam session, pedicure, energizing facial, and massage, reminded me to slow down, stop and smell the roses, and… soothe my senses. It was a great spa day for my day off.
The steam room will open up your pores like that. It was rejuvenating, except when the steam blasted on, it got kind of loud, and I thought I was in a washer or something. The pedicure area has you feelin’ like a queen! You sit on an elevated wooden platform, with your back resting on pillows. I could get used to this. Jenn did a great job, and I now have flashy blue toes!
The facial by Gail did wonders in softening and energizing my skin. I love Dermalogica products! The last part of the package was a 45 minute massage, and this didn’t live up to the rest of the spa services or its retail $ 80 value. It was, in fact, the worst massage I’ve ever received. Connie asked if there was a specific area I wanted her to focus on, so I told her my upper back. She worked my legs, then my arms, did a scalp massage, and hardly massaged my back at all! What. the. hell? Then she worked my legs and arms some more. Did you or did you not ask me specifically what I wanted? Also, the cue for the end of the massage was to dismally whisper my name and some other inaudible words and slip out of the room. I should have taken more out of the tip.
All in all, Soothe Your Senses is a boldly, yet cozily decorated spa with long, narrow hallways. Just to reiterate the great tips I found on Unilocal,leave your valuables at home, as there are no lockers (or much of anything in the locker room; read: tight quarters) to keep your personal belongings, just open shelves. Street parking is easy, and remind the host up front that you need them to feed your meter for you if you’re there for more than 2 hours.

I’ve been trying to cash in a groupon for my mom, sister and myself for a few weeks now. They’re really popular it seems and we all cannot get in at the same time so I booked myself for a massage and facial for yesterday and booked my mom and sister each for a massage and a facial for my mom for the 3^rd week in Sept. They’re so booked!
In any case, I kind of forgot my appointment was for 10 and I arrived nearly 30 minutes late. So I had to take a partial session which kind of sucked but they’re so booked they can’t bump someone else behind me. I respect that. I also appreciated that the masseur, Connie, switched my session to reflexology so that I’d have the opportunity to get a full body massage on a different day. The reflexology was nice. I’d go back and do it again and can’t wait to get a massage. Connie was really aware of pain that I was feeling and knew exactly where to apply the perfect amount of pressure.
I liked the atmosphere, the music. The lighting is low, it’s soothing and relaxing. The relaxation room is decent. The restrooms and shower area is OK. I enjoyed using the services and products made available to you. I’m really liking the baths. Maybe the hubby and I can do that some day.
Next, I had a facial with Dorina. She was very courteous and gentle. I enjoyed the facial and products once again. She also gave me a couple of samples to try out at home. I would definitely go back. She did not overstep her boundaries and try to puncture my face with the extraction tools. I have one small spot and I asked her to get rid of it (the entire reason for today’s visit) and she said that she couldn’t since it wasn’t something that could extracted. It’s tiny, but I can see it. Dorina complimented my skin. Telling me that it’s wonderful. She could tell though that I really want that tiny spot removed. She suggested a dermatologist for the spot. It needs to be popped. I don’t know if I can wait for an appointment. Where is my sewing kit again?