H&R Block

DO NOT go here to do your taxes! While I hate doing taxes and I mean I really hate it. I usually postpone doing them until the weekend before they are due and then haphazardly fill them out, not really sure if what I’m doing is right or not.
So in light of this I thought, this year it will be different. I will take it to a «tax professional». Sure it may cost a bit more. (Their website claims $ 39 for federal and $ 29 for state returns) but at least it will be done quickly and efficiently.
Boy was I wrong. I called to make an appointment in March with one of their tax associates. They said the session shouldn’t take longer than 30 – 45 minutes. I thought, «perfect, I can do it during lunch.»
Came in at 11:30 and met with Michael Moore. He was completely incompetent. We sat down and he asked to see my papers. Then quickly pulled up the screen and started entering numbers. Didn’t ask me anything about what I did for a living or anything that may have helped him fill out the paperwork accurately. I sat there while he filled out the screen and I kid you not, my 7 year old cousin could have filled it out faster. He slowly typed each individual letter and number in as if it was his first time using a keyboard. Keep in mind, I was on lunch and these were valuable minutes.
Anyway, after about 45 minutes, he finally filled out all of the forms. Then their computer system does this thing where it goes through what he filled out and see if he did anything wrong. Well, low and behold, he had filled out TONS of it incorrectly. I swear at one point he was just guessing which number to put in the box in order for it to stop telling him it was an error. Not really the tax expertise I was expecting.
When he finally finished after another 45 minutes (so I had been in there for 1.5 hours!!!) he told me it would be $ 300 for their services. Wait, what? No, it’s 39 for fed and 39 for state, that’s what you told me when we started. Nope, apparently I had ended up having a more «complicated tax return». So even though they had not told me upfront, I had to pay $ 300 to some dumb idiot who barely knows how to use a computer in addition to the money I owe the government. Lovely.
He could tell I was pissed. I asked for the manager Lincoln Pinto, who apoligized but couldn’t do anything about the amount I owed. If I had known it would have cost that much, there is no wayyy I would have had them complete it!!! I was furious. I went back to Michael to finish the e-​file. As he was completing it a number of screens popped up and he had to ask me to fill them out. When the screen popped up that asked if I was satisfied with the service, he quickly clicked the yes and next button — way to be dumbass! Like I wouldn’t notice… I was so furious that I just walked up to the counter, paid with my credit card and left as quickly as possible. I will not ever go back to H&R block, they have no regard for customer service or for that matter, value in hiring competent employees.
You would be much better off buying turbo tax or asking a friend for that matter, than going here.