Horrible, horrible, horrible. I have been calling this office for two years because my 2006AND2007 taxes were messed up. No one calls me back. They never filed my 2006 state taxes(what am I paying you for?) and they messed up my 2007 so bad that they told me they would give me a refund which they never have. There is never a manager around and they have a bunch of clueless idiots answering the phone that say they will pass on a message. I have never gotten one call back. Beyond poor customer service. Blatant ignorance is more like it.