Dunkin’ Donuts

To call my attempt at lunch here «gross» might be an understatement. First, at 1pm on a weekday, they were out of tuna and chicken salad. I ordered a deluxe grilled cheese — basically a grilled cheese with bacon. When I picked the sandwich up, grease literally dropped off it. I tore the sandwich in two and saw that the bacon wasn’t even cooked through. Needless to say, I lost my appetite. I also asked for a cup of water — they gave me a styrofoam cup half filled with warm tap water. Stick to the coffee DD. This was horrible.

Regular cream cheese please ! Not sure what they use instead as it doesn’t taste like non fat either, just tastes like cardboard. Waste of money.

Went to this location this morning for a regular cup of coffee. After one sip, I knew immediately that something was wrong, the coffee tasted watery, like it was made with about ½ of the normal amount of ground beans that it should have been made with. I went back and asked for another cup and the manager, (who was nice enough), handed me another medium cup of coffee and it tasted exactly the same. Usually Dunkin Donut’s coffee is excellent and I know exactly what it is supposed to taste like. I has a unique flavor that I really like. Not so with this place, they either have a broken machine or they’re trying to conserve coffee by not making coffee with enough ground beans. Whatever the problem, I won’t be wasting any more money going back to this place.

RUDE RUDE RUDE RUDE RUDE.
Did I mention RUDE?
I was asking a question about my order.
The guy walked away to get what I ordered.
Now I understand why my friend will not come here under ANY circumstances.
I have not been here in years and will not return.

I wish there was a way to give my stars to an employee and not the entire establishment. It is rare that I see somebody as rude with such an attitude problem as the guy behind the counter at 5:45 on Thursday afternoon. He mumbled a lot, did not make eye contact, no please and thank you. He seemed very annoyed that he had to be there. An elderly gentleman came up to me while I was ordering my coffee and handed the clerk an envelope saying there were two pictures inside and could he (the employee) please deliver it to the day manager. After scowling at the gentleman, exasperatedly shaking his head and him the stink eye, he muttered «what for» as if it pained to him to have to do anything other than take people’s money.
When the gentleman took the pictures out of the envelope, he showed the guy behind the counter and it was of two employees smiling at the camera and looking as though they enjoyed their job. The gentleman seemed as if he was a regular during the daytime and on friendly terms with the daytime employees. The rude cashier grabbed the envelope, stuffed the pictures back inside, tossed it to the guy making coffee, rolled his eyes at me as if I was on his side (which obviously I wasn’t). I got my coffee, let the guy know that I thought he was being very rude, and when I turned around I saw a line of customers. I felt really bad for them because he seemed so inconvenienced that he could hardly do his job properly without throwing change/​donuts/​coffee at the customers whilst spouting off snarky remarks for the rest of his shift.
Although I do not frequent this location, I do come here from time to time. I’m always greeted with a smile, and felt as if my patronage was welcome. The facilities are always clean as are the common areas. This low rating is not a reflection upon the store itself, but on the clerk.
For those who want the TL;DR version: my experience this particular time was a basic Dunkin Donuts with a little more attitude then necessary.

This is the most nastiest location I have ever seen! The bathroom is so disgusting. There is build up dirty all over the sink and toilet. The trash is over flowing all over the floor in the shop. The place to get your sugar or straw has a ton of spilled coffee everywhere. The front door is so dirty and covered with finger prints. You sell food! That should never look like that! It’s 9am and it looks like it’s never been cleaned! My bagel with hard and burned and my coffee taste like water!

Most Dunkin Donuts locations have prompt and friendly service. This one, however, is abysmal. I waited 5:37 to get an incorrect coffee order that wasn’t too hard to fill in the first place. It’s not the first time I’ve had to wait an excessive amount of time for an incorrect order, which is why I timed it this time. The management really needs to do something about this. Based on other reviews, it might not hurt for corporate to get involved here.

Ordered an ice cream cake for a birthday party. When I arrived to pick it up several days later I was told that someone tried to call me (one time), but did not leave a message informing me that they were going to have to cancel the order (for some unknown reason). My credit card hard still been charged though and they were not helpful in refunding my money. I had to dispute the charge. I can’t speak to the quality of their food since I never received any, but there customer service is abysmal. I

If I could give less than one star, I would. I live right across the street from here and I still try avoiding coming as much as possible. They’re always out of bagels, terrible customer service, and they don’t put the right amount of pumps of syrup in their coffee. The only reason this place is still open is because of their location.

I’ve been to a lot of Dunkin’ Donuts and this is probably the worst one I’ve been to, they didn’t except my validation code for a free donut which I spent 15 minutes filling out a survey for. Then they screwed up my order twice when all I ordered is a large coffee with cream and sugar. It took me about six minutes to get a couple coffee when there was no one in line

After they charged me too much for a bottle of water I said I wanted my money back. I was told they couldn’t do a charge back to my card. No? No refunds available? Really? Ok, then I’ll never be back.
I was a frequent customer at this DD for 8 years and not once was I recognized by staff! They also never got the coffee order right and I ended up with caffeinated coffee more times than I’d Like to count (i always, always ordered decaf!). Rude. Inconsiderate. And totally gross bathroom. Now, when if I’m desperate for coffee I’ll walk the extra few blocks to Starbucks.

One of the worst Dunkin locations I mistakenly keep going to. I’ve really never had a positive time here. Below is my most recent experience:
Wanted hashbrowns; they were out. Wanted a plain bagel for my bacon, egg, and cheese; they were out (It was 11am btw not late). Only this was communicated to me after I had already ordered and the cashier tried to pass off a multigrain bagel. Wanted coffee no sugar; got coffee cream and sugar. Every time I’ve been in here I get coffee cream and sugar regardless of what I order. Seriously, you want ice coffee? You’re getting hot coffee cream and sugar. On top of that I got major attitude from the cashier for having the audacity to customize my coffee order. I know it’s not Starbucks but come on.
So I’m done giving this location it’s gazillionth chance.

Love this dunkin! The people here are always soo nice! The donuts are the freshest out of all dunkins I’ve ever been to! Delicious and always great service!

I try and try but never eat breakfast. Coffee yes. The coffee here will do the job.
Be careful if you order milk– they will put more milk in than coffee– enough milk for Cleopatra to backstroke in! Black is good, try it.
Speaking of try, I have tried, very hard to get breakfast on a working day: Toasted a bagel first thing to find it rock-​solid in the evening because I didn’t take it out of the toaster on the race out the door. Yuck.
Instant oatmeal packets coagulate and solidify without a bite. Yuck.
Don’t try to sell me on smoothies or breakfast shakes when can’t even make time to shove a raw pop-​tart down my gullet… Who is going to clean that neglected blender? Yuck. I don’t even have time to consume the contents.
Hell, I’ve tried granola bars and frankly– those are not filling. I eat a quarter of the box and frankly, still feel pissed-​off from deprivation. Yuck.
So fast food it is.
It is not fine dining. Health food it is not. It is not high-​end. What it is– FAST Decent coffee in mass-​volume served with your choice of subpar pastries or sandwiches, served with a polite thank you.
Usually, I will buy a breakfast sandwich, maybe get a bite or two and it gets pushed aside for more work.
So if you too get psychotic without a meal– this may be better than nothing and not as much a calorie-​bomb as advertised (because if I get more than a couple bites in– it is miraculous).

YOU READ THE SIGN
I was waiting in line to order my iced coffee. Recently I’ve become addicted to DD but the owner here may have cured me.
About two people in front of me in line, when the lady at the front had just ordered. The young man behind the register gave her the total amount and she said, «Isn’t the coffee suppose to be 99 cents!» The young kid looked confused and made eye contact with the owner who had just finished making the ladies drink.
The owner said, «No it’s not 99 cents!»
The lady looked and said, «It says 99 cents after 3pm»
The Owner responds, «You read the sign!»
«I did read the sign!» She responds.
Owner (with his voice raised), «YOU READ THE SIGN!!!»
Again the lady says, «I did. Why don’t you read it!»
Again in a louder voice, the Owner, «YOU READ THE SIGN!!! (It kept getting louder every time he said it)
At this point I was getting embarrassed for the lady and the owner. This conversation was turing into the worse Abbott & Costello bit I ever heard (search Who’s on First?). And it seemed to keep going.
Finally the lady just turned around and walked out the door. I wanted to applaud her move but I was afraid I might get that unpaid coffee drink thrown in my face.
Then the owner started yelling, «I made your drink. You have to pay for it. You can’t walk out the door. You’re not going to pay for it!!!»
I was really shocked at the lack of customer kindness by this guy. If the lady made a mistake then maybe the owner should have explained it instead of yelling at her to READ THE SIGN. Obviously she read it but maybe it needed to be explained.
I read the sign and it said, «Iced coffee for 99 cents any size from 3pm to 6pm». That seemed easy enough. Then the customer ordered a drink based off the sign and the owner started yelling. I think he might have gotten off on this power trip.
Using my detective skills, I think the lady ordered a Large Iced Mocha believing that was considered an iced coffee. The owner never explained it to her but just kept yelling «YOU READ THE SIGN!» For the sake of the customer, he should have explained her mistake if she really made one.
What I didn’t like was the customer behind the lady made a joke by ordering the same thing and the owner shot him a look. Then the customer laughed and the owner laughed. It was not a nice display of disrespect for all of us customers waiting in line.
Let’s just say I lost my appetite for the iced DD and walked out the door empty handed. If the owner has that much disrespect for his customers, then he doesn’t need my business. I know it’s hard to teach an old dog new tricks but I hope this guy figures it out because his actions behind the counter aren’t perceived well on my side.
«YOU READ THE SIGN!!!»

This location has gone way down hill in the past 30 days. They are never sufficiently staffed, unless of course they are being inspected by Dunkin Donuts, then they bring in staff from their other locations to give the allusion that it’s run properly. The good staff they have had in the past couple years have all left, and now there is a group of people that are friendly — but unprepared and untrained… and cannot remember a drink order for more than 10 seconds… not to mention the wait is obnoxious these days.
The muffins are hard as a rock these days and on Monday one employee was verbally assaulting another employee, you guessed it — in front of customers. Where is the management, the supervision and someone who actually gives a care about this place. Running it in the ground and disgruntling the regular customers who have been faithful for a few years at least. Get it together!

Good god, almighty, this is the freakishly largest Dunkin Donuts/​Baskin Robbins I’ve ever been in. There must be twenty… no thirty… tables in this place.
It was 4pm on a Friday, yet the donuts were still fresh. The mint shake I had was the best I’ve had from any BR. Not as good as Steak n Shake, but darn close. The lady who helped me was friendly and had patience in making the shake just the exact thickness I wanted.
Sidenote: I loved this location, BUT… y’all need to keep your men’s room clean. And make sure there’s SOAP stocked.

I have no idea why I keep going here, it’s my last time trying to get a coffee from this location.
They have THE WORST COFFEE EVER! The employees there seriously need to retake whatever coffee training Dunkin’ provides. I’ve ordered different drinks from here about 6 times and not once have I had anything remotely good. They add way too much milk, they get the order wrong, they burn the coffee, they don’t know what a chai latte is. Some of the other locations are great, the one on Ashland and Wellington makes a great coffee, but steer clear of this location.

Dear Dunkin Donuts/​Baskin Robbins at 801 W Diversey,
Please hire at least 2 – 3 more staff members to help run your store. Whether it’s a blazing hot day or one full of THO-​inducing wind chills, you will have a market for ice cream or hot coffee. One person simply cannot handle two counter spaces at one time.
Sincerely,
Damian C.

I like the two-​in-​one restaurants because I am a fan of variety.
this one is a baskin robbins & dunkin donuts.
This is the biggest dunkin donuts I have ever been in.
My friend got a donut but apparently they gave her the wrong one. Immediately rectified by the free addition of the correct donut.
A+ for service and cleanliness.
Product was as can be expected.