Chicago Eye Institute

This place is not worthy of 1 star! Horrible customer service on top of bad eye doctor Lopez. I just returned from there incompetent office to realize they’ve had my dad’s biopsy results since Sept, 1, 2015 and we’re just finding about it now 3 month’s later that my dad has precancerous cells in his eye… why weren’t we notified back?!? We kept on calling them and all we got was the run around… Needless to say we will never ReturN! I’m in the process of finding a new eye doctor for my dad…

If I could give it a zero I would. Wow talk about horrible customer service. Dr Lopez is good and so are the assistants but the front desk ladies are horrid. I’m surprised that stuff rides. The wait is eternal even with an appointment. They are not helpful at all. I hate this place but unfortunately like the Dr.

Thank you, Unilocalers who posted about the wait time. I made an appointment through a doctor’s referral so did not look up the office to see what the reviews were like until I checked in and the long wait began. After an hour of waiting, I told the front desk person I was leaving. I didn’t want to stick around long enough to see if the 3-​hour wait time mentioned in previous reviews was true!
For being a business though, it would have been nice if they had mentioned upon my early check-​in that not only would I not be seen on time, but the wait would be longer than an hour. I would have saved us all the trouble right then and there.

I brought my mom here for eye surgery and the doctor did not do a good job in removing the ocular flesh that was growing in her eye, let me mention that they called her to reschedule her appointment 3 TIMES before she was even able to be seen. Then they failed to give her proper instructions on how to take care of her eye after the surgery.
She then schedules a follow up appointment and again they cancel her appointment and have her make a new one. The wait is HORRIBLE, we waited over 3 HOURS! to be seen by the doctor for only 15 minutes!
After her surgery my mom kept complaining to me that she felt something in her eye and it didn’t go away so we had to schedule yet another appointment and the doctor had to re do the surgery again because he failed to remove all of the ocular flesh and the flesh that was not removed was bothering her eye which kept making her eye tear up and was red. We then had to go back again and wait another 3 hours so this is a consistent thing if you go here expect to wait atleast 3 hours.
We are still waiting to hear back from the insurance but I am pretty sure she is going to have to pay out of pocket for the second surgery that the doctor screwed up on the first time. Save yourself the time and agony and go somewhere else. Why we kept coming here I don’t know, I am still upset I let my mom and myself go through his BS.

I wasa able to get a same day appointment on a Friday because there was something stuck in my eye and I was traveling out of state for the next week and needed to get it taken care of. I ended up spending two hours there and was seen for about twenty minutes total, with people arriving after me getting in to be seen before me, even though I was 10 minutes early for my appointment. I’m not sure if this was because I had a same day appointment or not. The doctor I saw didn’t have the best bedside manner but I felt like I got the information I was looking for and antibiotic eye drops just in case. Since this is not anywhere near where I work or live and I did not enjoy the experience I will not be returning if I can help it.