AT&T

I don’t think AT&T Internet and TV service realizes people don’t have the time to be sitting on hold for 10 minutes to an hour after listening to slow voice recognition machines that have to say «xxx-​xxx-​xxxx, is this the correct number on the account?» and then connect us to some robotic representatives that have to read a long list of questions, only to give us the run around and transfer you to someone else from another country who also talk like robots. How about training your staff to handle issues like people instead of slow programmed robots? Speed up the damn process.

Ugg all the att phones at the flagship are lame for me. all the good ones now you have to get from the makers direct (like moto pure) but then I cant put it on my next plan and build the price into the payments. that is AWFUL. And as usual there no one there has any idea or really knows much about her phone. they don’t even know battery sizes??? Huh???
And this is the Flagship!!!
awful. and the monthly pricing is sky freaking high.
FML this suxxxxxx

Can’t say I’ve ever had a pleasant experience cell phone shopping but my experience at this AT&T flagship store was my first!
I walked in and was instantly greeted and entered into the system to be helped. Moments later I was assisted to purchase my new phone. Jai assisted me and was phenomenal! She was extremely friendly, knowledgable, and took the time to get my all set up. I was presented with several options that worked best for my needs and budget. I felt at ease, unlike high pressure sales tactics I’ve experienced at other places. I additionally appreciate Jai and several other staff members taking the time to make sure that everything was up and running 100% when I left the store. I’ve left other stores in the past only to return because they didn’t take the time to make sure everything was good to go.
The ambience of the store is great as well. Nice contemporary look and several other gadgets to go with your phone, etc., should you be interested.
Should I have issues my my new phone or when I’m ready for the next, I’ll feel comfortable returning to this location knowing that I’ll receive great customer service.

I came in to buy the Beam Wireless USB Modem which I had seen online. My original carrier Clear was no longer providing service in my area (Clear offered 5GB of data at 4G LTE speed and then it slowed down after 5GB). The first couple days, the speed and connection were great. I hardly use the internet except for email and some common Social Media. Within a week, I got notice that I had exceeded 5GB and was automatically charged $ 10 for another 1GB (never heard of this nonsense). Within 1 more week, another «Automatic» charge of $ 10. What I had originally agreed to pay for internet of $ 50/​month as explained to me in the store, was now $ 70 after 2 weeks. I stopped using the internet from home. Next month, the same thing happened again. Had it been explained to me properly in the store, I never would have agreed to that and looked elsewhere for the device and service. I cancelled the service and agreed to pay whatever termination fees were associated as it was clearly going to cost me more to keep it than pay those cancellation fees.
Verdict: I was clearly misled as to how their billing worked and their services are a complete rip-​off. I would not recommend this place or AT&T as a whole to anyone.
(I guess if I kept going, I could have easily paid $ 100/​month for internet which most of us get on our cell phone plans for free)

Came try for an event to try out the new gadgets. Huge store!
They had a lot of different products that I haven’t seen anywhere else. The employees were very knowledgeable about the products and helping you pick what will fit your lifestyle best.

AT&T is not just about phones now, they cover everything from fitness to home security. I was very impressed.

Although this is not my service provider, I will say that it has been more than apleasant experience waiting for my friend. There are so many interesing interactive displays that are hands on and very informative. My friend is taking a while and in the meantime I have actuaaly been enjoying myself discovering new things and reading about the history of At&T. Very nicely done and the staff is friendly, welcoming and informative.

Came here for an event with Connected Life. It was a great experience! There was a lot to learn, and see, and at the end we got to ride on a Tesla car. The food was great too, although very few vegetarian options.
The store itself is huge, with a lot of products, and excellent customer service. Would highly recommend a visit to this flagship store.

I just broke the contract and am saving $ 2,100.00 by switching over to T-​Mobile, in spite of the fees.

Came to this AT&T store for the Unilocal event and it was awesome. I come to northwestern memorial hospital and have never been inside this store. It’s huge with so much technology inside. There are a number of gadgets you can test and play atriums with and the staff is so helpful. Will definitely come back to explore this store a bit more.

I do not like that AT&T won’t re-​instate my unlimited data plan and it drives me nuts that I need to travel through so much red tape to make the simplest changes to anything on our plan, but the dude Maurice at this location makes up for all that.
He is extremely helpful and went above and beyond to help me today. ¹⁰⁄₁₀

Love AT&T and the flagship store is Amazing! ! Kevin was professional, proficient, and patient. He has perfect people pleasing skills and product knowledge. Answered all of questions and made great recommendations for my wireless service. Kevin is the reason for my continuous commitment to AT&T!

If you go there ask for kareemot she’s good assistance she will help in awesome way
Funny and friendly

A T & T Rocks! June 10, 2015
My puppies tried to devour my Samsung Active 4 cell phone, rendering it practically inoperative.
I went to the A T & T store at 600 North Michigan Avenue in
Chicago, Illinois.
As soon as I entered, I was immediately greeted by a cheerful person asking how they may help me.
I was instantly directed to Andrew.
His title is ‘Brand Ambassador’ and indeed, he lived (and lives) up to that title.
Andrew took the time to go over different brands with me and carefully listened to my needs and electronic challenges.
Once I selected a Samsung S6, Andrew continued to go over the
features with me.
He took the pain out of programming my new cell phone (some of you will identify with that).
I left the store, having all my photos, videos and voice mail transferred and my e-​mail set-​up. What more could I ask for? Nothing!
Finally, if I had not had such a professional, patient and knowledgeable ‘Brand Ambassador’, I would have left without a new phone.
Thank you A T & T for employing Andrew.
Karen
P. S. I’m now feeding my puppies regularly, so they won’t eat my new phone.

Please refrain from going to this store!
I have been an AT&T customer for years both wireless & U-​verse. but the recent experiences in this store… is making me think to get away from AT&T.
1) They have a ridiculous wait time of over 45 minutes and we see the store reps chit chatting and walking along. They attend the customers at their own convenience
2) The store reps are not trained to answer any questions or faults in the bills. It has been thrice this happened and the store manager steps in to help them find the issue.
3) once the clock ticks 8 pm. they want to kick out everyone. and run away. they dont mind about an existing conversation going on.
4) Worst of all. there was a $ 5 increase in the bill for every month. And the store manager passes out a comment. it’s after all five dollars… and not 100 dollars. She is not definitely qualified to be a store manager and taking customers’ money so easy. When asked about the way she spoke. she asks to check everything online and guides me out of the store.
If you cannot answer questions kindly tell you do not know the answer rather trying to make a customer foolish. And if we go online, those people asks to book appointment in stores.
Seriously. planning to switch over from AT&T. There were so many other issues during the visit. but cutting short with this as I am just fed up with this store!

Very poor experience having to wait significant amounts of time for information that is quite basic ie what other stores have the desired phone in stock.
In our first visit we were looking for an iPhone 6 which they didn’t have but in a total of 45min we were able to track down to another store and reserve it. We were told the shipment would come in and to come back on a particular day after 3pm.
In our second visit we showed up at 3:30pm and it appeared the record of our first visit was completely vanished — not phone had arrived and no order seemed to be registered in the system for us. We waited about 30min while they tried to track down what happened and had to restart the process all over again.
Very poor experience and I felt that people just didn’t care and they were doing us a favor to assist us.

Legit. AT&T. Retail.
I came here because my friend strongly recommended I see this store. I love the concept of this store and it’s very beautiful. The crew here is amazing, they are very knowledgable.
This is a tech playground. I love it.

Came here for a Unilocal Elite event (whoop whoop — thanks Unilocal,these events are awesome!) — the store is REALLY nice with all the latest AT&T technologies and products, and the overall design of the store is gorgeous.
I think they had actually flown in AT&T reps from around the country (I had noticed that their name tags had their names and a location on them), so they probably had their best sales folks around the store for the Unilocal Event, however EVERYONE we spoke to was so knowledgeable and friendly.
I actually need to get a new personal cell phone (dropped mine into a sink of water and my ninja-​like reflexes apparently were not quick enough to prevent water damage, thus resulting in some odd glitches for the last couple of weeks) — the manager of the flagship store gave me his card and I think I will come in to check out what’s available to upgrade my sad janky cell phone.

Great customer service with knowledgeable staff.
A flagship store that redefines the future of mobility with all the comforts of being at home.
Check out the Connected Car (you don’t crash) and 3D Printer. Awesome!

Being that this AT&T store is close to my dwelling spot I come here pretty often whenever I’m having issues with my phone, need a new case or just want to look around. Every visit to this AT&T store has been a positive experience. The employees are helpful, knowledgable and provide excellent customer service.

Went to the AT&T store for a Unilocal Event, and was very impressed! Great friendly, knowledgeable customer service during the entire event. I was wowed by the 3-​D printer, the Parrot Zik headphones, and Digital Life Home security. Personally, I thought the knowledge of the staff was the best part of the store. My boyfriend had a lot of tech questions for them, and they answered them with ease.
On a Unilocal Elite Event note — this was an awesome event! Shoutout to Big & Little for delicious tacos (my favorite was the shrimp tacos!), and to the folk serving the wine and beer. Also pretty cool freebies! I got a free i-​phone case printed from the 3-​D printer! A well-​put together Unilocal event. Keep up the great work Unilocal event organizers! =)