Microsoft Store

Not sure of the brick and mortar but the online is a nightmare untruths on their website site the overseas customer service with the American names are useless they hang up on you when you ask for a supervisor they don’t think outside the box they go strictly by what is in the Microsoft manual a once good company that basically now has a blue screen of death #microsoft

Came in for surface pen tips and was done with my purchase in 2 minutes.
The associate are friendly, but I wish it was larger (and closed off).

Mandy is the worst assistant manager, bad attitude, lousy service, discriminatory, always attempts to renege on contracts. Does not provide service receipts so you can complain about her to corporate, claims there is no manager on staff which others contradict.
It’s a shame because the other staff members are soooo excellent. Jason, asst. manager, Josh, Fred, Ephraim, Jennifer from S. A.; it’s a stellar crew. Why Mandy is an asst manager over these other excellent, customer-​oriented staff members is mind-​boggling. She is the bad apple that spoils the bunch.
This company has lost my business as a direct result of her conduct, and I feel bad about it because it should not reflect on the others. They do a great job, Mandy excluded.

Terrible. Ensley’s bad attitude ruined an otherwise routine return. Apparently employees are allowed to behave without any decency. The customer is wrong until the employee decides otherwise. Oh, and don’t check your texts in the middle of the transaction. Avoid this store at all costs!

I stopped in this store on January 24 2015 to get some assistance getting my gmail account tied into
and importing my pst files (calendar, contacts) into
so that everything would sync cleanly across my surface and windows phone. An associate at the store, Nikolay, spent nearly two hours with me working through a few kinks and bugs that were related to incompatibility between my legacy files and what Office 2013 was expecting. He was incredibly helpful and even pointed out that I had purchased an unnecessary MS subscription, saving me over $ 100.
It isn’t a full store, but it is bigger than a «kiosk» and I would recommend it highly.

It’s a smaller store, but they have the products and great service.

Ugh. They aren’t a real store. How can a Microsoft store not sell anti-​virus software?

Had a horrible experience here, one of the staff I spoke to was very rude I left feeling pissed off.
I visited the store on a Wednesday afternoon, no other customers were there. The staff was more interested in chatting with each other or playing XBox than helping customers.

Store review:
Located on the first floor of this mall on the Mag Mile you can get your fill of microsoft product and even try the hands on demos including the xbox one. Don’t expect a lot of variety, it is mainly the hot items. Employees are friendly and helpful.
Pros: hands on demo, friendly staff
Cons: limited inventory, pop up store
Hidden deals:
Hands on demo.
Free in store services do not apply at this location i.e.e free software help, pc support, upgrade assistance etc.

My fiancé bought windows 8 online on a whim, but couldn’t get it to install. On our way to dinner, we stopped into the store to ask a question.
Josh was incredibly helpful. He immediately knew what the problem was, which was that we had downloaded an upgrade to a windows program but didn’t download the entire Windows 8 file. My fiancé looked up the order confirmation via his email on an online tablet, and they immediately swapped it out. It made everything so much faster and we were so glad to have an advocate at the store and not have to spends hours online on the phone.

Apple wanna-​be. It’s amazing how much is borrowed from Apple.

I came upon this store while wandering around on Michigan Ave with friends. The store itself is quite small, but had almost a dozen salespeople hanging around waiting to answer any questions you might have. They have lots of window phones and the surface tablets on display for you to try out.
I ended up getting the new red Lumia 920 from them for a very reasonable price. Opening up the new line with ATT took at least half an hour, but they were very nice during the transaction, and my sister was able to entertain herself playing with Cut the Rope on the Surface. I would recommend this holiday store for anyone looking to get a good deal on the Lumia 90 or just to check out all the shiny new toys from Microsoft.

This is a pop-​up holiday store by Microsoft. The focus of the store is to get people to touch and see the Surface. They more than a dozen Surfaces and a few laptops running Win8. It’s not a full fledged store, but if you are downtown shopping and curious about checking out the Surface (and typing on both the touch and type keycovers) you should stop in.