Paws Pet Resort and Spa

6÷12÷16
This was the first time we needed to board our dogs. I was asking a lot of questions about what levels of boarding they had. It was clearly explained to me. I was able to have both dogs in the same room which was great. We were also able to view them at any time by simply going to an app on our cell phones. My kids loved watching them! They were so happy when we picked them up today! Thank you very much! We will definitely be back!

Found out it was not the owner who checked us out on pick up day. Overall good experience sorry paws

I got a call from the owner Robin today and she was really helpful. She was really receptive to my feedback. They have a lot of different package options and add-​ons, but they don’t have them listed with prices on the website. That makes it hard to choose the right options to fit your dog. Getting all the information at once was overwhelming. I chose the puppy package for my dog, but I think a different package would’ve suited him better (The Super Dog?). After talking to Robin, I would give PAWS another shot, but I still think it would be really helpful for them to list the options and prices on their website.

My girlfriend and I got a puppy about 3 to 4 months ago and due to our busy work and school schedules we need to use doggy daycare a few times a week. So we have been looking for a good one and been unsuccessful as every time my white dog comes back soaking wet and filthy from playing a day at the daycare. Recently we came across Paws in Chesire and decided to give it a try as the facility looked very clean. The owner was nice enough to give us a tour and we were very impressed at the cleanliness and luxury options that were offered. The staff was extremely warm and inviting so we decided to board our dog for a day and night. When I returned to pick him up I was happily surprised to see he was still clean which has never been the case after a day at a daycare and he even smelled nice. He really didn’t want to leave so he must have really liked it. We got him the puppy package so he could have some extra play time and boy was that a good idea because he was so tired he slept almost the whole day. Our experience with Paws was great and I have never said that about the other five daycare/​boarding facilities that we have used. We will absolutely be bringing our puppy here going forward.

We took our 6 month old Samoyed for his first over night boarding and he loved it so much he didn’t want to leave. We have had issues with other daycare centers sending him home soaking wet or dirty but even after a full day of playing with the other dogs he was returned clean and dry. The facility is well maintained and the staff is extremely friendly. We got him the puppy package for extra exercise and he was so tired he slept the whole ride home and most of the afternoon. I would highly recommend this facility.

I’ve been taking my dog here for day boarding for about eight months, and I love this place. My dog adores the girls who work there, and they take such great care of him. They are accommodating, understanding, and genuinely excited to take care of Bailey. When I pick him up at the end of the day, I often hear stories about things he did in play group, or how someone gave him extra attention during the day.
As is true for any business, they are not perfect, but any time I’ve had an issue (which is rare) they have addressed it with me, and made sure that I was satisfied. They are expensive and I wish they had longer hours (especially on the weekends), but those are the only drawbacks for me.
I started coming to Paws because the location was convenient and on my commute to work. When I moved a few months ago, I opted to continue taking Bailey to Paws even though they are no longer on my commute. The positive experience I’ve had there is worth the extra 20 minutes it adds to my commute.

This is an okay place, but certainly not a place where I’d feel comfortable leaving my dog every day. I brought in my pup on Saturday for his first day of daycare since my usual daycare place, The Barking Lot, is closed on weekends. On the phone, the woman said that she would do the evaluation on the same day I dropped him off. I made sure to ask whether or not that would interfere with his group play, since part of the reason I bring him to daycare is so he can get his energy out. She said it would be no problem.
When I called to find out how his first day went, I learned that he did not have any group play time, but instead had his evaluation and that’s it. They said he did amazing and would be a perfect fit for group play time. I was frustrated to learn my pup spent five hours sitting in a room by himself with no group exercise, especially after the staff assured me he would have group time.
The bottom line is that your dog can’t talk and tell you what happened in his day or advocate for himself. You have to trust his care providers to follow your instructions or do what they say they will do. After this experience, I just wouldn’t be able to trust them in the future.
There are definitely pros, though. I am impressed that they have records they can consult, so that when I called to ask how my pup’s day went, the person answering the phone could look in his file and tell me what happened whether or not she was there on the day he was at daycare.
I also really liked the décor of the place and thought the reception area seemed clean and smelled really nice. There were potted flowers all outside and inside– really a step up from other doggie daycare places. The outdoor group play areas also seemed really fun with plenty of toys and obstacles.

My dog has stayed here several times and I have always been thrilled with the quality of care. She has some «special» emotional needs and they have always been more than willing to meet her needs. They are friendly, professional and the only place I trust to take care of my dog. I used to live in CT buy I now live in Boston and drive my dog 4 hours round trip so that she can stay at Paws when I go on vacation.

I used to use my neighborhood basic kennel for my two dogs when we traveled, mainly because one of our dogs, a rescue, is dog aggressive. We tried Paws this time and I was so happy we did. The place is immaculately clean, the staff attentive and friendly and our dogs came home happy and well cared for. I can rest easy when I am away knowing our well loved girls will be staying at Paws.

My dog scratches at the door to get into Paws. She runs in and greets all the employees who always welcome her. The staff is friendly my little dogs loves going there enough said.

Heard of this place years ago from one of the owners family members. Everyone so friendly I think our dog (pitbull puppy) liked it better there than home. She got groomed before coming home smelled great and this was the first place to actually trim her nails so we can see a difference. Only downfall is the price, a bit pricey compared to kennels around. On the other hand much cleaner and quieter than cheaper kennels.

I am really quite sad to have to write such a negative review about Paws Pet Resort and Spa in Cheshire. After thinking long and hard I realized that I rely on reviews when choosing a boarding facility for my dog, so I have a responsibility to provide a review for others.
We have boarded our lab there for periodic overnight and occasional weeklong periods for almost five years. The facilities are clean and inviting and the staff is invariably pleasant.
The care of our dog, however, has markedly declined.
Thinking that socialization was very important we always signed her up for their «play-​school» when she was there. One day when we picked her up she had a bite, confirmed by our veterinarian. No one at Paws had noticed, even though we paid for individual play sessions (every day) in addition to play school. Other times there were deep scratches. Same response. We are first time dog owners and perhaps should have been more savvy, but she seemed to like it there so we kept on going.
This past week (during a day boarding) they forgot to feed her dinner. They also forgot to give her either of the two snacks that we sent with her, as we always do. In addition, she did not receive her medicine that day. When we left a message asking for a call from the owners, we eventually received a call from one of the staff.
Paws has become a successful business but in the process has apparently lost the attention to detail and the direct personal involvement of the owners. Although some of the staff are absolutely excellent your dog’s care is dependent on who happens to be there that day. It is a shame. It is no longer Paws Pet Care. It is only a business. They will not see us again.

PAWS is a wonderful place for your dog. I’ve seen other dog day cares, and this one really takes the prize. The inside is clean, and the dogs are separated for most of the day, which can ease your worries when it comes to aggressive dogs. Most of the staff is excellent and they truly care about your dog. I am especially impressed with the young staff members, who seem to have been there for awhile. Some of the older staff members sometimes lack in the ‘polite’ customer service aspect, but the owners make up for it. The owners are so genuine and so accommodating.
You have to remember that it is a doggie day care, and there is a chance some nipping and fighting can go on. The only thing I am concerned about, which is why I gave PAWS four stars instead of five, is the other reviewer that said she/​he saw her/​his dog get bullied by other dogs during play time. The same thing happened to my dog, and it wound up getting bit — fairly bad. I wonder if this is a supervision issue they need to work in during play time. Maybe the attendants need to be more attendant. The story I got was it happened out of nowhere, but that usually isn’t the case with dogs. Especially when your staff should be trained to know dogs’ behavior. An employee should see that coming. The owner did apologize when it happened though.
Overall, great place, we will go here for a long time to come.