Extended Stay America Chesapeake – Crossways Blvd.

I made a reservation for Monday night September 21 – 22 through Hotwire. Upon check in I was greeted by a member of Management a gentleman do not remember his name, but he told me has was a Manager. He asked if I had a floor preference and side of the hotel? I explained the 3^rd floor would be fine facing away from the highway. He put me in room 318. As soon as I walked in the room smelled of dog, so I went back to the front desk and a young man switched my room to 300. I was ok with room 300 until I noticed the tub could have been cleaned a lot better. When I went to lay down I noticed small hairs on the sheets. I was very disappointed at this point. I made my way back to the front desk and a young lady was working. Explained my dissatisfaction with the sheets. She offered to switch my room or give me clean sheets. As I got upstairs I thought why should I have to change these sheets? I didn’t and slept on top of the bed. The next morning I told the Assistant manager Victoria that I wasn’t happy. She offered to mail me a be our guest for a free stay. Later that afternoon I called and told her I would be back the following day and not to mail the certificate. Fast forward to September 23^rd. I checked in with Victoria and she took a look at the room to make sure it was A ok. This time I stayed in room 328. Once in the room I heard a running toilet and the toilet seat wasn’t secure as it should of been. Ok no problem as I thought it’s just 1 night. Time for me to relax and as soon as I did. A waterbug decided to crawl from underneath the bed. I called the front desk a member of Management came killed the bug, one of his staff members sprayed, and also notifed me that the toilet was old and it tends to run like that. The next morning right at 11 am a rude housekeeper (older black lady) knocks on my door. Are you checking out today? I said yes im leaving right now. She said ok open up the blinds please. I choose to ignore her because opening the blinds isn’t my job, nor do I get paid for it. Im a guest not a employee of Extended Stay. As im getting ready to walk out the door she comes back, opens the blinds, turns on the AC, and slams the door behind her. I walk out behind her and say Ms. Rude the room is already for you. She says nothing in return. I didn’t notify Management of my rude experience. All in all I wouldn’t come back to Extended Stay if they were the least expensive hotel in Chesapeake. I would rather spend more money and stay at Aloft or Hilton Garden Inn. May I suggest a better shower head, sweeping of the hallways of cigarettes and trash, cleaning the stairwells (pressure washer), wiping down the phones in guest rooms, and friendly housekeeping staff. Also I tried several times to reach out to Corporate to Toni and Jason Duck since Tuesday and received no return call. Which I find unacceptable as I am a Manager myself. Im not looking for another try at this hotel.