Autobell Car Wash

I visit my sister a few times a year and when I do, I come here to get a car wash b/​c it’s the closest to her home. They never vacuum the back, I always have to request another vacuum. The dash is dusted but not wiped clean. Everyone is very polite but who cares if your car is still not clean… reminder to self… try a different car wash

Just visited this location and the service was tremendous! My visit was quick, the staff was friendly and very professional. This will be my permanent location for my car washing needs.

They’re quick, but a little messy sometimes too. Then they’ll park your car every which way and it’s your responsibility to maneuver outta the pinch they’ve put it in. It’s like a test. Sometimes you can’t even move. The lot is a hot mess on sunny, warm days. Cars are literally parked bumper to bumper. Keys are lost. It’s chaos. But most times it’s worth it. Fifteen minutes, less than $ 12, and it’s a good day for your vehicle.
Don’t forget to tip.

This is the worst Auto Bell I’ve ever experienced.
First, the flow of traffic at this location is absolutely horrible. It did not allow space to throw away trash and move items to my trunk as with other locations. The line to even enter extended to the corner of Western Branch Blvd which is NOT a safe situation with other motorists making the right hand turn to get to the community behind the carwash or the Waffle House next door.
By the time I did arrive to an attendant, there was no opportunity to view all of the wash options, he offered a «special» that is two Polywashes for «$ 30 instead of $ 40», per the attendant. Upon arriving to meet the cashier, I found that the price was actually $ 38 instead of $ 40, which could have been a misunderstanding on my part — $ 38 seems a good price for two car washes so, I relented…
I understand that the staff was busy today but my driver’s side door, the dash around my gauges as well as the area around the car stereo and center vents are all still dirty. Literally, no one bothered to even attempt to wipe them down.
And although it’s not really a big deal, I had to remind the young man who was working on the interior that air freshener/​fragrance was included in the special and last but certainly not least…
There is a DENT in my rear driver’s side door. The young man offered to do a claim but insisted that it couldn’t have happened there. He pointed to two other small scratches on mu car, which I confirmed were there before from people carelessly swinging car doors open and assured him that THIS scratch and the dent were not there before my car left my sight.
I told him to just forget about it. That I have no intentions of replacing an entire door for this dent; «I’ll just make certain to never return to this location.»
The ONLY saving grace in this situation was that the staff was really nice. Even the young man with whom I was discussing the dent was polite and genuinely seemed to care. I was just over the actual technical service at that point.
I’m new to the neighborhood and excited to see an AB so close to where I live but will definitely be using my free car wash at another location that I trust.
*adds*
In addition to the horrible service that I received at this location, I think I left an item there while I was waiting to get my car washed. After realizing that I may have left this item, I decided to see if the item had been left before going back. I called the number listed on Unilocal and was directed through an automated system to their «Customer Care» which was a general number/​call center to a place that simply takes messages or listens to complaints.
The young lady tried to help by getting a number located in their system, hoping it might be a direct line to someone at the location in Chesapeake. Nope. Apparently, all calls to the 757 number are directed to a general «customer service» line.

They did an amazing job on my truck today. Extremely well organized team that provided very fast service.

i was the only one there and paid almost 20 dollars… they vacuumed too quickly and leave tons of lints on my inside car window… dirt were still there and i asked them to vacuumed again… very poor job and i will never go back there ever again

Winter is the best time to come here because there is NO wait. I don’t know what it is about the summer months that makes everyone want to have a clean car. I suppose the same theory applies to leg shaving, no?
I did an exterior wash, only $ 17. They do a pretty good job. On the same note, I’m not a crazy car person who shits a brick if someone accidentally dries against the grain. Its not the end of the world. My car is for driving, not for babying.
Definitely a go to spot for a quick car wash.

It was my first time going there to get just the exterior washed since we had not washed the car since early summer. Asked for the $ 7.00 exterior express wash. went through, then the car got hand dried by 2 young guys. they did a good job and all the guys were professional.

((This is a review I originally posted here on 4÷29÷11 And it somehow just dissapeared! As a matter of fact, I seem to remember several bad reviews about Auto bell that are no longer here?! So, here is mine again))
…
I’ve brought my vehicles to this location for the past several years even before it was Auto Bell, I have always been very pleased with the service and cleaning, I never had to point anything out that was missed and always left a great tip. BUT, for the past 4 – 5 trips to this location I have been very dissapointed!
The last few trips have ended with me driving away with a less than clean vehicle even after having to point out things like; needing to be re-​vacuumed, interior dressing smeared and caked, windors left with lent and streaks. I can go on and on.
WELL. This last trip (Today 4÷29÷11) I took my H3 in to be cleaned, as soon as it came around the corner from the wash I noticed the front hood Louver «WAS MISSING» as I stood up to walk over to find out what happened one of the guys ran around the corner with the Louver (It’s a vent in the center of the hood about the size of. a TV tray) he quickly layed it back ontop of the hood and began wiping down my car… when I got over there I asked «What the %^$# happened» he said «Oh, my manager will be here in a second» he walked over and got his manager while explaining to him what had happened. After assessing the damage the Manager proceeded to tell me that this was a recall on my vehicle any way and the dealership should be able to take care of it… He filled out an incident report.
I called the dealership right away and scheduled an appt. THEN, when the guy was finished with my car I stick my head in to take a look and I am knocked back with a terrible smell that was all over the interior of my car, Like they had used an old stail rag to wipe down the interior AND this guy got some kind of thick sticky stuff on my passenger seat (like syrup or something) The manager said «I dont know» and asked if I wanted a fragrance???
THATS IT! I WILL NOT GO BACK THERE,
AND I WILL TELL EVERYONE I KNOW, DONT KNOW, CHAT WITH, BLOG WITH OR HAPPEN TO MAKE EYE CONTACT WITH… «DON’T GO TO THIS PLACE BECAUSE THEY WILL DESTROY YOUR CAR!

Overall good car wash but what hurts them is inconsistency. If you’re lucky, your car will be attended to immediately after exiting the wash and hand dried before the sun dries the remaining water drops creating ugly white spots. Don’t go here if they’re very busy.

When I need my car cleaned well, this is where I take it. The guys do a good job and they work hard regardless of temperature. One of the things I learned is that you have to be specific about what you want. Pick your package and then tell the guy where you want the car to be vacuumed exactly. They will not vac the trunk or back of the car unless you tell them.
When they are done, inspect your car well and if they miss anything, they will address it promptly and politely.
Never had a bad experience…

I think these guys do a great job most of the time. They work hard and they work in some hot/​cold conditions so extra props to them. At this location you can pick to go through the drive-​thru car wash and then have your car ‘detailed’ by one of the employees. There are different packages that you can choose from ranging from just a quick wash to a very detailed complete wipe down. It is reasonably priced for the quality of work.
I have never had a bad experience with the customer service here, they are always pleasant to be around and do a great job. Some times there can be a bit of a wait to get your car back, just depending how busy they are so bring a book or magazine!