Tryon Park at Rivergate

I just moved here from Miami after getting an amazing promotion. I’m used to a certain level of customer service that I myself give everyone I encounter.
Having currently lived in the South Park area of Charlotte, I was looking online to find an apartment that can be considered «luxury living» until I find a condo I can love and want to buy.
I came to Tryon Park at Rivergate expecting something else, instead I was met with disappointment. The person at the front desk seemed as if I was more of an imposition than an actual person of interest to them.
I told her what I was looking for and yet the information she was giving me was for a unit that did not even meet the basic premises of my requests.
Before we even figured out that the numbers she was giving me, were incorrect, she seemed hurried or not very interested in making me feel welcomed. She was giving me wrong prices and then, once realizing her mistake, decided to scribble out the information on the postcard she was giving me and wrote the new info next to it. Once she finished explaining, I kindly reminded her that I was not looking for a one bedroom and that I was looking for a two bedroom. She assumed since it was only me there that I would only need a one bedroom apartment — which I think is very elementary. One should never assume. I need to have an office space and the second bedroom would’ve been that office.
When I told her that I was looking for a two bedroom and not a one bedroom, she seemed slightly annoyed and was like «I thought you said you needed a 1 bedroom» — which I never did. In fact, since her skills at interacting with me were so poor to begin with, it’s no wonder she assumed.
I asked if I could see any of the units and she told me, «no» and shook her head. Normally, when somebody says no, they give you a reason — but it was almost as if it was one of those dreaded and awkward one-​sided conversations, one which everyone doesn’t want to have. It seemed like I was asking all the questions pertinent to what an employee at a rental community should be asking a potential renter.
So I inquired as to why I could not see them, to which she replied that the unit I want to see is not available for viewing. So I asked her again if there was anyway I could see any of the units that I might be interested in, so what does she do? Gives me a brochure.
I’m very polite with people and in no way shape or form did I tell her anything about her lack of care or customer service skills. I try not to be confrontational so a Unilocal review will have to do.

I have had a bad experience with Tryon park, it’s supposed to be a smoke free community but it’s not cigarette buds all over the grounds a day dog poop all over grounds I have complained so many times about this and nothing ever gets done about anything, just so tired of steeping on poop, Nasty grounds can’t wait for my lease to be up so. I can move out.

Recently received an email from Tryon Park management about how they have been notified of «some incidents in the Steele Creek area where cars have been broken into». This actually did not just happen in the Steele Creek area, but at Tryon Park at Rivergate itself. To be more specific, this happened to my car and a neighbor of mine who I know of, who mentioned that this was the third time car break-​ins happened at Tryon Park! When I notified the management of what happened, all they could say is sorry you’re having a bad day. The email continued to say how they would «hate to see anything like that happen to their wonderful residents». Maybe Tryon Park management should do a better job at keeping their residents informed by sharing the actual incidents and whereabouts of that happened instead of deceiving their residents and being insincere! Last but not the least, not saying that they are responsible for what happened, but if this has been happening for quite sometime now, how about take some action to remedy the situation by adding security cameras in the parking-​lot or any other feasible security measure. Not sure I feel safe here anymore and definitely do not want to live here after our lease is up.

Was going to give this place a 5 but our neighbor complained to me because of us being to loud. Not because of the TV, it was because of me walking to hard on the floor. We felt threatened by the guy. The officer called us back in a short time. I don’t know if I’ll stay there after our lease is up. The people who work there are great and that’s why I’m giving them what I’m giving them.