Retreat at McAlpine Creek

I moved here from California, 3 weeks ago. I signed the lease without viewing the apartment in person. I did see pictures. & paid the $ 300 application fee. (YES, $ 300 total) When I arrived in NC and saw my apartment it did look like the pictures but there was an extensive list of maintenence that was needed. (Carpet was not washed, paint was not done neatly, door knobs and windows were painted over… Floor was unstable etc but as soon as I reported it the next week they starting working on maintenance. They were VERY responsive to most of my list. The bathroom floor is pending… & other small items. I would recommend this place. Rent is $ 900+ /​month. But the area is SUPER quiet, and theres always parking. neighbors are quiet & it is a pet friendly building. I read the reviews before I moved here and i was skeptical but Over all in the one month ive been here… I do enjoy the complex. 2 pools, laundry, a small «gym» (4machines), etc. Ryan and Hanna have been very helpful & eager to help me. Always returning calls & emails right away. Thanks girls

My daughters and I were on our way to the trash disposal unit today when a extremely helpful member of staff drove his buggy toward us and offered to take our trash for us. That meant the girls and I were able to get to the gym and pool earlier than expected — love being at Retreat at McAlpine Creek — the best place to live — Nicky Litherland

I just moved into this apartment complex and the lady’s at the front leasing office are complete snotty brats!!! Not only are they brats they are EXTREMELY intruding… They had knocked on my door looking for me accusing me of being on video smoking in the fitness center… I work two jobs no time for that mess!!! I was at work and they CAME INSIDE my apartment without 24 hour notice or any noticeat all… walking around my apartment (I have it on video) looking through all my personal belongings… I went to a meeting for them to find out that it blatantly WAS NOT me… They completely intruded my personal space it was disgusting I would highly recommend NOT living here!!!

Great location but the staff wasn’t the best.

First off I want to say that I have never written a bad review in my life but I feel this absolutely necessary information for the general public. The experience here was an absolute disaster. Before we moved in, the office staff said that satellites were OK. This was a big deal for me since I already paid over $ 200 for the NFL Sunday ticket package. When we moved in, the Direct TV installer was told by office staff that he could not install the satellite on the property. When I called the office to talk to the manger she replied ‚“well, you’ve already signed the lease.” On top of that, the lock on the door was broken and would not stick. We put in a work order and heard nothing. They didn’t take it seriously until we were locked out of our apartment for 2 hours with groceries and a 3 year old. Maintenance is extremely short staffed so expect issues there. The pool is generally pretty dirty. The last time we went, my son cut his foot on a rock inside the pool. There is pot holes in the parking lots that they refuse to fill. They have a tacky red blow up airdancer right as you enter the apartments. They charged me $ 600 for a deposit. After moving out I was told that they will not do a walk through with the resident. I cleaned the place from top to bottom and the carpet was immaculate. They only gave me back $ 300 of my deposit citing stove repairs, drywall repairs, and broken blinds, It is borderline theft. When I called the office, the girl told me, «It is what it is.» They need to be very careful in how they treat people. We live in a world of social media and people will hear this. I’m going to keep on writing too. Hopefully I can help change the way they conduct their business.

This complex was awesome until the new owner bought it in October 2013. Because there are no parcel drop boxes and the office no longer holds packages (and USPS does not deliver to individual apts), any package is an automatic 7 mile round trip to the post office during business hours. Maintenance has suffered. There is now a $ 10 additional charge to pay your rent online. The entrance is littered with signs, balloons, and some pretty obnoxious used car lot type advertising (a 30ft red Flappy Man.)
Best of all, we were all just informed we were being offered an «early bird special» which means we have 24 hours to renew leases (mine isn’t up for 4 months) at a «reduced» rental increase or if we wait past 24 hours, rent increases significantly. This is on top of trash/​pest/​sanitation/​recycling going from $ 8 a month to $ 52 a month on top of rent. For me, living by myself, I’m now paying $ 8 per bag of trash I throw away. Also, they are doubling monthly pet rent.
The facility is quiet and decent. The pool is nice. The new owner is unpredictable and greedy. Property maintenance has suffered. I *loved* living here until all this nickel and diming started. And it does not include cable or door to door trash collection like at Camden and other places for about the same money. No bang for your buck here.
Update 12/19/13…the office has been pestering me with pushy emails about signing my lease or giving my notice. My lease is not up until March 14. Add harassment.

I’ve successfully lived in this apartment complex for nearly 4 years now. I knew upon moving in that there wouldn’t be much «WOW» happening, but I wasn’t looking for «WOW.» It’s simply a good little place to live.
Pros:
* Very reasonably priced for rent, and some of the units are updated with new appliances and cabinets.
* Good amenities: 24-​hour fitness center, two pools, dog park, tennis court, etc.
* Maintenance responds within a decent amount of time — but not in any hurry.
* Under new management, still getting their bearings, but are trying to do things right.
* Staff is friendly, if a little disorganized.
Cons:
* As my husband mentioned, the mail system is less-​than-​optimal
* The units are a little old, and most need new roofing — sometimes water leaks into the ceilings
* Rent hikes — the rent has gone up predictably each renewal cycle since I moved in, but that’s about standard, I guess.
* Children are constantly playing around the cars in our parking area, which can be dangerous, since they’re riding their bikes and running in front of traffic. Very frustrating. Don’t want to end up squashing a little one just because the parents aren’t paying attention.
All in all, if you’re looking for an affordable apartment location convenient to South Park and Ballantyne, The Retreat is your best bet. Apartments less than a mile away are significantly more expensive, and not really worth it.

I’ve lived here with my wife since we got married back in January and have been satisfied with our living arrangements. The apartments are in fair condition and some have been updated in the recent years with new appliances and other things.
Pros: Two pools! There is a wading pool at the office that can fit plenty of swimmers and sunbathers on any given day. Taken care of frequently and has space for parties or grillouts if you’re interested.
Maintenance is very speedy here. We called about a leaky sink and they showed up within 10 minutes and replaced our faucet with a brand spanking new one!
Cons: Staff tends to be a little unorganized at times. They have had some issues with papers being filed and the mail system, if you get a package delivered to the office, is a dysfunctional experience every time. Not that this can’t be fixed, but it tends to impede your day if in a hurry.
The roads are pretty chewed up within the neighborhood. Lots of little pot holes here and there. Would appreciate these being patched up.
Baybrook tends to be rather loud for us living in buildings along this street. Cars fancy a full-​throttle exit/​entrance onto this road nightly.
The Retreat has a few things to fix but with a minor band-​aid type approach!