Hef’s Bar & Grill

What has happened to the quality here? When they first open it was great, no so anymore. Even the kids Mac and cheese looked and tasted like the cheapest Kraft box. Will not return again.

I can’t review the food because we didn’t stay long enough to get our meal, or even our appetizers. We arrived nearly two hours ahead of another meeting and were seated immediately. Our server was pleasant, and we ordered an appetizer and our entrees. About an hour later, we were told that the kitchen was really backed up and that it would be some time before our food came out. We told the staff we had to leave for time’s sake and grabbed fast food on the way. They need to figure out the kitchen situation, as they’ll have huge problems if they are backed up when the restaurant is still empty.

There food is pretty good! They have screwed up my to go order a few times but it’s better to dine in.

Missed my $ 5 lunch special today I was running way behind but still enjoyed the grilled chicken Caesar wrap. Hot, fresh and delicious, probably the best I’ve had. Great lunch specials here til 3pm I advise a visit.
My server Michelle prompted the review, never had someone more attentive wait on me. Thanks Michelle!

Service is a hit or miss. Tonight is was no good but last time it was great. The food however is always great.

CONSUMERS BEWARE!!! Double check your bank/​credit card statement if using a debit/​credit card at this place. I ordered a takeout on 5÷26÷2018. My total came to $ 26.98. Although, I never tip on takeout orders, I left a cash tip. Imagine my upset, when my card was charged an additional $ 4.00 when it posted. I contacted the restaurant on 5÷31÷2016 to discuss the transaction. The Manager «Kristen», didn’t even bother to research my transaction before immediately offering to refund the additional charge/​tip. Kind of makes me wonder if this is a standard business practice. The food is decent. So I am not discouraging anyone from patronizing Hef’s. If you eat at Hef’s, use CASH!

I have to say I’m disappointed with Hef’s. We’ve gone there quite a few time and the food and service was always good. Based on our history there I would have given them a 4. (I really wish we could do ½ stars.)
The last time we went the service was good but the food seemed to be heading in the wrong direction. Not bad, just not as good as it was before. That was until we got our wings. There in the center of the pile was a flat with the tip still attached and ALL of the feathers we still on it! Gross!
We went again tonight, because the have a chicken avocado salad that we both like. Every time I ordered it in the past I always felt like it should have a nice chunk of bread with it. That was the only negative. Tonight, it all went to hell!
Our waitperson took our order and left in a reasonable time. It didn’t appear they ahd any other tables as they weren’t that busy. After we ordered our salad we decided we’d try the wings again, but… no waiter. After 5 or 10 minutes, they finally showed up. We ordered the wings and waited on our salads. When they cam they both looked good, but… The greens and cukes were in HUGE chunks. The lettuce pieces we a foot long. I mean it was really hard to eat and guess what? No knives! The chicken was hard and dry as a bone. Even with a chunk of tomato, it was still dry and flavorless. The blue cheese was in big chunks (good), but didn’t look like blue cheese. I was pure white (bad) The dressing was lacking in flavor, too. Overall a real disappointment.
Oh, yea, back to the service… tick tock still waiting for the server to get a knife. Finally after the wings were ready (they said in 5 minutes, but it turned in to 15) we got to ask for a knife. The wings must have been ready in five, but not the server cause they were not hot. When you can pick up a wing and bite into it and not burn your tongue, you know they have been sitting a while. They were ok, not great.
The server did not check in on us 1 time, only to take our order, deliver it and bring our check, except when we waved them down They asked me then if I wanted more coke.
I don’t know if management is on vacation, they got a new chef or what, but I’m going to think twice before we visit again. One bad night (even feathers) ok, we all have off nights, but this looks like a trend. Unfortunately, the wrong way. I hope I’m wrong because we really did like the food there before!

Came here on a Friday evening about 8 for dinner. We were seated right away and the hostess took our drink order because the waitress was backed up. Not s problem. There was a huge party in the back. Friendly staff but they need more of them. The waitresses are running around like crazy. We were waiting on friends who were late but we went ahead and paid. When they came they sat with us and the waitress came back to take their order but they had just sat down and we’re looking at the menu. She never came back? We asked the hostess to send her over because they had been waiting for a while to order. A different waitress came said our other waitress had left and didn’t know where she went? This one was good and friendly but she was running all over the place. Food is really good though that’s the reason for the 3 stars. But be prepared to wait around. They definitely need more wait staff in here.

I hate giving this place two stars because the food is really good, I mean really good, but the service was awful. It was a Friday and steady, but not overly busy. We were seated right away. It took about 15 min for anyone to even greet us. When the waitress did, she took our appetizer order and then disappeared until after the appetizers came out to take our dinner order. She was very scarce throughout the whole visit. My friend’s order came out wrong, but she never bothered to come and check… we had to flag someone else down to take care of it. Then after waiting 15 – 20 minutes when we were all done eating, had to flag someone down again to see why my friend’s food never came back corrected. Not cool. Very annoying. The server wasn’t friendly, just very bland…& her device sucked BAD!!! A huge disappointment!!!

Food was great. but the service not so much. Took a long time for our waitress to take our order. When we did get our food one order was completely wrong and it took quite a while for them to bring back her correct order. The food was very good and very affordable.

Came here for drinks and food after work one night with a buddy. Instead of having the bartender wait on us we found ourselves constantly waiting on her. Food was decent as well as beer prices but service was awful. She never formally came to us to get orders, instead screamed at us across the room. Also had to wait on her to get our checks while she smoked cigarettes. Wont be back.

Very nice atmosphere for sports lovers with a low key vibe. Very casual with an extensive menu for anyone to enjoy. Waitress was very attentive but forgot to place our appetizer so the meal came out before the app. We both ordered burgers and they were great! My friend is very picky but he loved the Black and Bleu burger and I ordered the Chipotle burger.

The location isn’t ideal, but I think this place will survive due to their cheap drink prices and due to the fact that there isn’t any real competition for a bar/​restaurant in the area.
The food is decent, but the menu could use some work. The place has a hard time deciding what it is, offering Thi dishes and steak next to wings and burgers. They also need to add more and better apps, especially considering it is primarily a bar. Don’t expect to be wowed, but the food is okay.
The drinks are crazy cheap, but that also attracts a certain cliental. The place kind of seems dirty by default.
In short, not a bad place for a drink and quick bite, but they need to work on their identity.

I went to Hefs today. The waitress was one of the rudest people I have ever had wait on me. The menu said oysters were .60 cent each. It also said you could have them raw, steamed or fried. So I said I want 12 oysters. The waitress snapped at me and said you can only get ten at a time. I said OK then I would also like the steamed. She said that’s only for the wings! Huh? Steamed wings? I said on just bring me the oysters. Then when I asked for horseradish sauce she practically threw it at me. I have never been treated so bad by a waitress in my life. I always tip. Even if it is a Chinese buffet
If they are nice and refill my tea. I leave a tip. I did not leave this girl a tip. She came out of the restaurant and flipped me the bird! Food not worth it and the treatment not called for! I will never go back there EVER!

Nice atmosphere, cool place for drinks they have bud light $ 1.25! Truthfully between the drink specials and the tvs everywhere this place is perfect for sports games. Ordered a salad maybe that wasn’t the best idea looks like the chicken was from a can, in fact it was chicken from a can… stick to the drinks. Waitress was attentive and understanding after telling her about the salad she took it off the bill with no question. Nice bar size.

Arrived at 7 pm last night, no one at the host stand. Waited 10 minutes before the host came to the station. Several waiters and the bar tender saw us standing there. Final showed up and asked us to wait a minute. went to the back to get a menu. He said something else, I could not hear him, very soft spoken, walked away, then came back. Another couple came in and the host sat them instead of us. We of course walked out, have never been treated so rudely in a restaurant. Will never return, first impressions last forever.

Too bad that Hef’s didn’t stick to basic bar food and do it well. They have a confused menu, with a mixture of American, Asian, Mexican and other. Some items are decent, while others are very lacking. The worst is selling Kraft macaroni and cheese as a selection. I don’t know about you, but I think that is nasty.
My suggestion to you as a potential customer is don’t bother… not worth it.

Pretty hip place background music is staight hip hop. But I loved it. Now on the the food the portions are huge. I ordered a salad wing pot stickers and onion rings for a party of 3. We took home leftover! Yummy will be back

Ok, folks, here it is short and sweet. With a name like Hef’s …you never know what to expect… or at least i didnt.
An old OCharleys converted into a stand alone «sports bar» with tons of TVs.
Hours: open until 2 AM… which means decent food (thats not fast food) LATE.
Bar is in an awkward spot… however, the bartender really knows how to mix a drink. She nailed my friends obscure request.
The Menu: not just your typical bar food… but they have that too. My friend got a steak which was cooked perfectly. I chose to eat off their Asian flare menu. Mine was Chicken and veggies with a Thai Red Curry… it was OK at best… but you cant expect Thai House food at a bar. They also had other things like Burgers, Nachos, Chicken Strips, Pastas, onion rings, etc.
All food was served hot and cooked to order.
Waitress and hostess were both cute as a button and really friendly.
I hope this place makes it… because there is a very limited number of places to eat in CLT after 9 pm. Nothing ever seema to last long on Sardis Road North… but i hope they can pull through.

Ok, let’s face it, no one enjoys giving a bad review but honestly the food was horrible. The only thing that saved this experience from me ranting on about the food was the fact that the manager did come out to apologize and took my meal off. Hubby had a burger but it was ‘very’ well done. Waitress must have been having too much fun with her work friends. Friends, go to steak and shake next door.

Great food! Mediocre service… Pricing and quality of food was excellent. Server was not attentive. We received more attention from the manager/​owner our server.

Wasnt a fan of the «please seat yourself «method. I had to find a server. When I did, she was apologetic and very nice.
Food took a little longer than expected to get but It was was worth the wait and I was pleasantly surprised. I ordered the avocado chicken and crab cake. Both were delicious and well seasoned.
Prices were better than good. Total bill under $ 18, before a tip.
Clean restrooms.
Great tvs. Great spot to gather with friends. Premium drinks only $ 6-​$ 8.

My wife and I have been up to have drinks a few times now and have enjoyed it very much! The bartenders are friendly and the drink specials can’t be beat! The food is OK the wings were good but the burger and nachos were just so so. But definitely a great place to watch the game and grab some wings!

OK, let me just be real honest and say that I was not at my most lucid when I ate my to-​go order of nachos. I could tell they weren’t bad, though. The bit I had later on was cold (my own doing), but tasty.
When I called to place my order, the guy on the phone was REALLY helpful. I usually just deal with the mess when I order nachos to go, but he was the one that suggested multiple containers. Awesome, because I didn’t want to be the jerk asking for all that.
Picking up the order was pleasant as well. The bartender was polite and friendly and came back to me several times to assure me my food was being prepared and packed.
The biggest plus of all, though? Having something besides tacos, pizza, and burgers to eat after midnight!

Came for lunch, not a bad price at around $ 5 for the wrap I had– southwestern chicken wrap. Jay say Au bar– smells a little dirty and the bar looks cluttered. Terrible location for the bar in the restaurant by the way– but they bought the building as is.
The wrap was very good. Opted for chips and salsa side. Salsa was good and tasted fresh (I wonder if they made it?). Never understood why multi-​color tortilla chips are used ever– these were red, white and blue.
I’ll probably come back in an evening to try the fried oysters out.

Food was mediocre at best. We had the dumplings appetizers and some wraps. The dumplings tasted like water and the chicken in the wrap was dry. I believe that we paid for frozen food, but I could be wrong. Maybe the food just tasted bad.
Service wasnt good either. Some server’s comments seemed unprofessional enough to raise one eyebrow and question his basic social skills. The food arrived on strange intervals, serving one of us and then giving us enough time to finish the meal before the next person in our group gets his/​her food. Sadly, the place only had a few customers so I doubt it was due to the lack of help.
My «clean» napkins had sauce on them.

For a place called a «Bar and Grill» Hef’s has one of the smallest bars I’ve ever seen. I wish they had renovated more, it basically feels the same as when it was O’Charley’s back the day (except now they have a bajillion TVs AND a giant Bud Light neon!!).
The bar was packed, so we got a table even though we were just getting drinks and snacks. The beer list is just ok — again I wish they would add some more local breweries. Hef’s can you hear me? (if you can, please add some OMB).
For our food, we tried the nachos and wings. The nachos are a solid «good» — tri colored chips, not greasy and topped with queso, a «black bean chutney» and the other usual suspects. The wings were better than most places — meaty and lots of flavor options. We did half hot (which was manageable, no sweating) and BBQ Honey Hot. They happily brought extra celery, although I can’t remember if there was a charge or not.
The place was slammed this particular Friday night. Our waitress was very very nice, but she was so in the weeds. Luckily we weren’t in a hurry… I actually felt bad for how overly busy she was. I noticed a couple tables having issues and the manager appeared to be taking care of it, so that’s good.
Clearly there are some things I’d love to change about Hef’s, but I’m still going to give them another shot, mainly because it’s so convenient!

We came here to grab dinner and ended up just grabbing some happy hour oysters and drinks. Their happy hour specials include the whole restaurant not just the bar. The oysters were great especially for 60 cents. They had $ 1 bud lights and really cheap drinks. This is a great place for cheap drinks and bar food. It’s weird because it’s set up like a restaurant with a total bar feel. We ended up eating elsewhere because none of the food looked that appealing. We will come back though but next time for the bar! 4 stars for the sheer fact of how ridiculously affordable their prices are!

The family and I decided to give this place a try on a Sunday for lunch. They have LOTS of TVs and a nice atmosphere. We were seated immediately. Without going into every detail, the food was average to good, but our waitress was out of it. It took her literally 10 minutes to put our order in the computer. 10 more minutes to bring the hubs a second beer, etc. Other people with other waitresses seemed to be very happy with their experience.
I had the crab cake sandwich, the hubs had wings (big, but he said the sauces were indistinguishable), kid 1 had buffalo chicken wrap and said it was good, kid 2 had tenders and said they were ok.
We may come back again, but nothing was so stellar that we would go out of our way to do so.

Glad to see them back in business, and definitely on this side of town. Wow! that’s a lot of TVs; I think around 28 big screens, so you won’t miss the action when dining out.
Prices are very reasonable; $ 8 for a sandwich and the best fries, ever! I’ve been there twice at this location, and I had the Godfather sandwich, which was delightful. My wife swears by the chicken sandwich and salads. Will probably try the seafood on the next visit.
Service was very good, with adequate smiles all around. We went on Thursday night, hoping to beat the weekend crowds, and found it still fairly busy, so the word is out. I’m glad to have a place like this near Matthews; more upscale than fast food, but a place where you don’t have to get all dressed up to enjoy yourself.
Overall, good food, good atmosphere and good location. We will be back. :-)

Came here for the first time after work this past Friday.
I really hope this place sticks around. so far no business has lasted too long at this location but I think these guys can.
They have lots of TV’s and a decent looking bar. They had $ 1 Buds as part of their grand opening specials. I tried the hot buffalo wings and they were decent. They didn’t give me a lot of celery compared to boardwalk billies or bww but the price was fair.
The service was a little slow with the bartenders disappearing for a few moments at a time. Overall though as long as these guys have better service than boardwalk or bww, they have a chance to be successful.

Had a delicious lunch today. My boyfriend loved and scarfed down his chipotle burger and fries! My chicken caesar wrap with chips and salsa was amazing. We had lunch and some drinks the restaurant looked great. The waitresses were pleasant and helpful and we delicious meals! Two meals and multiple beers at an incredibly reasonable price. So glad Hef’s is only about a mile away from my house! I will be returning again and again!

First time here and had lunch, menu had many options from seafood, to wraps, sandwiches, burgers, wings, entrees, and chef’s specials. Portion sizes are average but filling, taste is good, service was good, if you want a nice family or friend bar atmosphere with fair prices and good taste, it’s a nice new spot .
Wow, 2^nd time was complete opposite from first. Food had no flavor, portion size was very small for price. $ 45 later it was a waste of money and I hate wasting money on mediocre food