Russell’s Pub N Grill

The rudest waitress I’ve ever encountered. Placed my order at 5:05 and part of it arrived at 5:37 and it was lukewarm. Rather than the waitress being apologetic and owning the delay, she insisted that problem is because food is cooked to order. I will never return!!!

Worst experience I have had in years. Took almost an hour to get our appetizer and the waitress never apologized. She didn’t check on us or bring the waters we ordered until we asked a second time. Bar has terrible service and is severly understaffed. The fries we did get were terrible. Would not recommend to anyone.

The food was great! I would recommend this as a stop for anyone passing through.
Very pleased with all. There was a bit of a wait, and the waitress seemed overwhelmed. Our table ordered the Carolina burger, buffalo chicken wrap, Texas burger, two American burgers, and honey chicken sandwich. Everything came out great. The chili was good on the Carolina burger and really made the whole thing, the chicken wrap was good but the person that ordered the wrap said she thought the burgers were better and would advise against the wrap, the regular American burgers were great and had all the fixings, Texas burger was great but needed more Barbecue sauce, and the honey chicken sandwich was awesome.

Stopped in because we drove by it and it looked interesting.
We both got the Texas burger.
Oh. My. Gosh.
Definitely one of the top 5 best burgers I have ever had.
BBQ sauce, jalepenos, onion rings. Perfection. It was cooked perfectly, and made very well.
We will be back.

My husband and I love this place. We go on a weeknight and service is great! You will like the music if you grew up in the 80’s!

I am trying to figure out why all of the reviews are so low. I went to Russell’s for the first time with a friend of mine the day before the superbowl. There was a band performing and a pretty decent crowd. The band was pretty good, there were people dancing, playing pool etc. The waitress that was I assigned was «On It». She did a pretty good job helping us since we were first timers as far as explaining the food and drink specials. The atmosphere was more of a older crowd which I was fine with. The food that I order was pretty good and I even order food to-​go. I had a pretty good time and would come again.

My girlfriend and I stopped in around 7pm so we could grab a bite before hitting an 8:15 movie across the street. We ordered a couple of beers and two sandwiches and the beers came out quickly, followed by the food about 10 minutes later. That’s where everything fell to pieces.
I ordered a buffalo chicken wrap (no onions) but they brought me some other beef wrap full of onions. Since our waitresss never stopped back to see how everything was, I asked another girl to send her out for me. Needless to say they offered apologies, said a new order was in and it would be out in a few minutes. She also indicated my sandwich «would be taken care of». At least 10 minutes later… no waitress and no food so my girlfriend went to find someone to ask. Our waitress then came over and said it would be less than a minute. 5 – 10 minutes later… still no food.
Long story short, at 7:55 she brought my food and I asked her for the bill as we had to leave to catch the movie. Guess what? They charged me for my sandwich, it took almost an hour to get a wrap, we missed the movie and I had to pay for the sandwich!
I’d go to Burger King before I’d go here again or suggest it to anyone.

This is barely a pub and it’s not much of a grill either. The wings are only served in weird counts of ten. I don’t know whether it’s a dumb decision or whether they just want you to over-​order. They don’t come with fries or anything. The servers weren’t consistent and only came to the table to take the order, deliver the food, and get the check. Not once did they fill my girlfriend’s or my drink so it was a waste to order anything but water. We are in the south so there are plenty of good local sports bars, but this place is a total waste of time and money.

I have been to Russell’s a dozen or so times, and have had a far different experience then previous. My fiancé and I live in Stonehaven off Monroe, so Russell’s is a stone’s throw away. I have found the service to be excellent. My favorite is Taylor who always remembers our names. The bartenders are super friendly and always smiling (unlike the ones at boardwalk billys who act like serving us is a chore.) The food is completely underrated. I consider myself a foodie and my fiancé is a chef. I think the garlic parm wings are among the best in Charlotte. They are always crispy and flavorful. I also enjoy the ceaser salad. But if you order food, you have to get the Philly roll app. It is AMAZING! I’ve never had anything like it.
The only thing I would change is the beer selection. I would prefer going to Russell’s on Saturday night but boardwalk billys has 2 or 3 dollar craft beers. Also, sometimes the music is kind of lame. Other then that, I believe Russell’s will grow in popularity once people realize how good the food is.

Alright folks– this place could’ve been better with service. Period.
I was enjoying a few drinks outside and had the bartender (white female wavy blondish hair) persistently asking for a lighter from me and my group of friends, she displayed herself as an «attention whore» — and like I said MORE than once. Thought she was cute and we really didnt care so she was offended. Said something under her breath toward my friends and I…
It was annoying and doesnt look good for the business. Didnt eat food here– dont know if I would really want to either, I was accompanied outside by a trash talking thug and a drunk bully. Simply didnt enjoy the people that were spending their evening here or the people working for the place. However– the drinks were on a good price!
I wont be rushing back here.

The only reason I give this place a two is the food is what I expected which is great I guess. The service is absolutely horrible I finally got tired of waiting for beer and just went to the bar to get it to find my waitress playing games on the computer thing at the bar. Oh and by the way I was ordering buckets so she didn’t have to check that often. Hate to keep saying oh but oh I ordered a bucket 3 times before she finally brought it. Sadly enough I’ve been here before and the service was no better

This past Saturday night, March 29^th Boppers had a reunion at Russell’s. So sorry I was not able to attend; getting lots of e-​mails letting me know I miss great event. I am told Russell’s was amazing with better than average service and food. SO sorry I missed Bopper’s reunion but plan to stop by Russell’s for drinks and food.
Meg

Went to Russell’s on a Sunday evening because every place else was packed. The atmosphere is your typical dimly lighted bar and grill with a few TVs tuned to sports. The service was good.
I put a lot of stock in a restaurant’s iced tea because it indicates how frequently the container is cleaned. Russell’s was passable but starting to turn.
The cheese fries were smothered in what I would describe as what you would expect for nachos at a stadium; you know pumped warm Velveeta, but in this case slightly off flavor. Stay away from them.
My wife had a half rack of ribs and rated them 3.5 out of 5. My son’s Hangover Burger was cooked to near dryness, but it was still pretty good. I had a cheese steak. Lots of meat with greasy grilled onions. Again, the meat was over cooked and it had a couple of spots of tough grizzle. The onion rings are of the kind you would buy frozen at the grocery store.
I find the place a bit over priced given the mediocre quality.

The only reason this hidden little gem doesn’t get a 5 start rating is their beer selection. So generic my husband drank a water!
We ordered wings, half hot, half hot honey. Not a huge difference between the flavors and not real spicy, but nicely crisped. The blue cheese dressing tasted like a homemade dressing. We then ordered the BBQ bacon sliders with fries. Obviously hand pattied on a very soft, yummy bun. The fries were perfectly crispy.
Welcome to our lineup Russell’s!!! We’ll be seeing you again soon. Sooner if you get a better beer selection.