Firestone Complete Auto Care

I took my truck in for a simple oil change about 2 weeks ago, mind you most time they quick to tell you when there is something wrong with you vehicle. This time there was no recommendations. When I got home I noticed a oil in the driveway under the truck. I took the truck back a about 3 days later and they checked it and told me it was just run off from excess oil. REALLY! Never heard that before. I get up the next morning and notice that is oil again but this time it is less oil on the driveway. I call and made an appointment to take it back. Took it in and the now telling me my oil pan sill need to be replaced. Again all this from a simple oil change. I never had a problem with oil leaks before this visit. I will never visit this place again nor will I tell anyone else to visit. I am not close to being done with this issue.

SUPERIOR Service and fast response … I just walked in and didn’t have time to finish my Unilocal check in when they had the answer and new battery ready to load up — WOW Love these guys;)
The mechanic literally remembered my car Bumblb and asked about it … Seriously !

I am so glad i found this firestone. Saved me some serious $‘s.
I had a coupon for an oil change, wheel alignment and tire rotation at a treadquaters in pineville and so i had that done. Right after this was done, i felt the steering was a little too tight and a little too much road noise which made me uncomfortable. I went next a few days later so i can have this checked again and they said that i had bad bearings. They said i needed to have the wheel bearings for the front tires changed and quote me $ 450 for each wheel so a grand total of $ 900 for the two wheels. I drove back home a little whoozy.
As soon as i got back home, i looked up the closest firestone as a second opinion and spoke to Tom. He asked me what happened and after hearing what i had to say, he said that doesnt sound right and asked me to stop by before he left for that day. I didnt waste any time and i went in 30 minutes later and he drove the car around the block with me and explained that if a wheel bearing was bad, i would hear sounds when putting «stress» on the wheels while cornering (Which is something i didnt hear). I also had other concerns which he addressed. He could have very easily recommended changing something (and i would have most likely done it as well!!) but he was completely honest and said i didnt have to change anything now because it sounded and drove fine. He also had the car raised up and inspected the wheels and said the reason it felt tight was because the tires had worn out on one side that this was causing the unusual tightness because of the alignment.
His only recommendation was to buy two new tires if i wanted to get rid of the road noise. He didnt charge for this analysis and i walked out a very happy customer. I would go back to this firestone anytime as long as tom’s still on the team. So make sure you ask for Tom when you need something.

Excellent customer service today from Tom at this location!
I had called ahead to see if I could get my 4runner in today, after having a terrible experience at the Rea Rd Firestone the night before, and spoke with Tom. (Long story short, I went to Rea Rd, where I bought my tires less than a year ago, with the tire pressure light on and left with it on because of laziness or I don’t know what — the employee was not helpful and was kind of rude). Tom said to bring it by and ask for him and he would help me out. When I walked in, he greeted me and said he had talked to me earlier and he would get me straightened out and on my way.
Looking at the truck, he mentioned that Toyota also has a tire pressure sensor in the spare tire and that was probably the issue. I said that since the guy at the other location didn’t do a very good job checking it out, if he could please make sure there were no other nails/​screws/​etc. in them, I would appreciate it.
Bill, the technician, quickly took my truck back and put it on the lift. He checked all of the tires and pulled the spare off. Turns out that the spare only had 18 pounds in it, when it needed 32. Why the guy from the other location, upon seeing the light still on when he pulled my truck around because he was «done» last night didn’t check this, I have no idea. The entire process may have taken 15 minutes and everyone was very helpful and friendly, even though I wasn’t spending big bucks there.
Since this location is so close to my office (and Tonya P. gave it a great review), I will be returning here for all of my work from now on. Tom and Bill (and I believe the other young lady working the desk was named Nicole?) were all very friendly and helpful. And they didn’t talk to me like I was an asshole like the guy at the other location did, so big points for that.

My GF brings her car here for car care.
Not really sure why, other than Location.
Not sure why it cost 25 — 30 bucks more for an oil change than other places. Not sure what kind of Magic Sprinkle Dust they use.
They mail u coupons buttttt still the prices are still higher than Jiffy Lube, AAA etc. I guess the More money spent the better the service or quality. Ummm idk bout that.
I’m still waiting for my oil change. And tire rotation.
Dropped the car off at 9:50am. its 12:20 (I’m typing this review while I’m waiting. I’ve dropped the car off, walked to the train, took it to Bland St (Midnight Dinner. see review), ate, walked around, cought the train back… and STILL WAITING
B4 u go there. There were NO cars waiting. I just ask if they had earlier appointments. answer simply put. Uuhhhhmm yeah. But none this morning and they are kinda like a DR. APPOINTMENTS… WTH???

I love this Firestone, first reason (s) there is a McDonald’s right beside it, so I can either lug my laptop and hang out in MickyDs or schlep over to Compare Foods across the street. This alone makes me happy and maybe a little too happy to go get my car worked on.
Secondly, they are honest, I tell them what I think is wrong with my car and instead of being like– cool, we’ll fix it, they’re like, «that’s probably not it, considering the low miles on your car» Then fix my problem to the tune of $ 30. So I am happy to drive to Arrowood and pass many places to support their business.
One more thing about this location, they are really nice about telling you about coupons or specials instead of don’t ask, don’t tell policy in most places.

Very bad experience with this location. They tried to sell me other services as well as a Firestone card., and did not do a good job on the service I had them do. I had left me car with them for an afternoon, and my car was not ready when I went to pick it up at their closing time. They also wanted to charge me $ 35 for wiper blades, which I can do myself thank you.