Drury Inns

My daughter has been crying for an hour straight. She is devastated because some African American mom accused her, and my son, of being racists by making monkey sounds around her 6 year old daughter. My daughter protested that not only are they not racist (her best friend is African American and son’s best friend is from Puerto Rico) but they weren’t even making monkey sounds. The lady then proceeded to threaten my daughter, call her a liar, and the lady’s boyfriend began berating the kids (even though he wasn’t even there for the alleged racism). My daughter was scared by their aggressiveness and is SUPER upset. I went down and explained that the kids aren’t racists and apologized for the misunderstanding. The hotel manager (who wasn’t there for the incident) banned the kids from the pool anyway. Guilt by accusation. This experience ruined our trip and our opinion of the Drury management.

The customer service at this hotel was out of this world. Every hotel could learn a lesson from them. They were so friendly and concerned with our comfort. They offered a 5:30 kickback which really was a delicious meal. The cook even came around and asked how we liked our meal. In the morning they offered a hot breakfast with just about anything you would want for breakfast. It too was delicious. Did I mention how clean this place was as well. It just sparkled. I just can’t say enough good things about this hotel. Not to mention, we were saved money by having 2 meals included and it was so convenient to just walk down to the lobby area to eat.

Don’t come here with out a cc card they would not give a room for cash I have stayed here three times
With no issue but I got the bridge troll at the desk
He even told the nicely dressed woman
She had to go back to her room she had her shoes off from there pool
They only wanted 5 dollars on the card !!
Company policy no common sense

Nice clean hotel, good location, free wifi, indoor pool, food and drink reception, passable breakfast. The reason for the 4^th star is the outstanding customer service provided by all the hotel employees that I encountered. Will stay here next time I am in Charlotte.

Outstanding service. Excellent stay. Any hotel that greets you like Drury is a luxury. Jennifer, front desk clerk, was exceptional. She was warm, friendly, and inviting. Great customer service! I loved the fact that we got a free meal upon arriving AND a free adult beverage! I was surprised. Drury also welcomed my pet. Any establishment that welcomes my pet and makes them feel at home is a PLUS for me. Everyone was so warm and nice here. The bathrooms are so big and the hotel provides body wash gel, shampoo and conditioner and face/​hand soap. Great!!! The rooms were clean! I thought pet friendly places would be a bit run down and dirty but this was clean and you wouldn’t even think peta were invited. So quiet, so peaceful. Restful night for a long drive to Ohio (we drove from Miami, Florida). The Drury hotel will be recommended highly by me, family, and friends. Thanks!

Very nice place to stay. Kickback at 5pm (or is it 6?), laundry, pet options, clean bathrooms, a fitness center, the list goes on and on. Staff worked with us to give us the upgrade that the system somehow lost. One of the front desk ladies did have a little bit of an attitude, but I didn’t deal with her that much.
Extremely close to shopping and about a 15 minute drive to the airport. I have enjoyed every Drury I have stayed at. This one is no exception.

We have stayed here multiple times, and have had the BEST experiences each time! Location is so conveniently located, with a great mall and shopping centers in walking distance, and the hotel features many amenities. The rooms and lobby are bright, fresh and and clean, and very spacious! One of the top reasons we choose to stay here is their pet friendly policy, and the staff is always so professional and welcoming. There is a great indoor-​outdoor pool, and a great full breakfast bar, and even a complementary cocktail hour with snacks in the evening that are included with your stay! Drury Inn & Suites is a great value and we look forward to staying when we are in the Charlotte area!

It’s the Drury, nothing overly special but nothing terrible. A reliable hotel that’s always clean and the staff are polite. It’s neither the nicest nor the worst. The two free beers and pseudo hot dinner and kinda of nice as is the free internet. The breakfast is cafeteria quality fine. Some real size coffee take away cups would be better.

I have stayed in a lot of hotels, and in fact, my husband and I are owners on a resort property that is considered a luxury property in Northern Ontario. This Drury Inn is BY FAR the best place I have ever stayed in. I am writing my review sitting in my very well appointed room after a long, hot shower which features H2O bath products (so, yay there!) and after having finished with our complimentary «5:30 Kickback» dinner. We were even provided with two complimentary alcoholic beverages each to relax and enjoy with our meal. This entire hotel is spotless and immaculate. Greetings at the front desk were warm and inviting, staff at dinner were attentive and friendly and everyone is the epitome of Southern hospitality. Wish I had had the sense to stay in a Drury Inn on my way TO Florida, instead of just on the way home. In fact, wish I could rate this place again just to be able to give it 10 stars. This is a great hotel, managed and run like a dream. Do yourself a favor and stay here even as a little treat for yourself, if not passing through on your way somewhere else. This company cares about making your stay a great and incredibly relaxing one. Great job, Drury!

Awesomeness at its best! I mean where else are you going to stay and get free breakfast and dinner plus two drinks per day! Also free cookies and soda until ten pm. After that free coffee and hot chocolate! I was going to try the pool out but left my Speedo at home!

I’ve stayed here a total of 7 times now, and am always impressed with how clean the hotel is, friendly the staff is, and how cheap it is. I will definitely continue to stay here on my trips to charlotte and definitely recommend it.

Excellent place to stay. The staff was helpful and friendly. Gave us military discount. HBO, popcorn and soda included. Indoor pool and free breakfast. Wifi included.

This is my new favorite place to stay! ALL of the staff are awesome! So friendly and helpful ! Making reservations for next year!

southern hospitality at it’s best. staff was friendly and helpful. room was clean, quiet and well maintained.
spent a week here on business. all the free amenities!

So this place is pretty awesome if you are stopping by when moving cross country. My husband, dog, and I stopped here from a long drive from Albany, GA and it was not bad at all. They tend to have happy hr where they feed you (mainly meat balls, mac and cheese, baked potato… nothing too fancy) and two alcoholic drinks. So that was a great way to finish up our long day of driving.
They also allow pets, which was a BIG plus for us! Their pet fee was only $ 10, which was something I was gladly willing to part with. Their parking lot was very safe, oh and did I mention they have free breakfast?
Their rooms were roomy, clean, and had free internet, Oh and if you are bored, the movie theater is less than a mile away and it is located right at the foot of a pretty nice mall.
If for some reason I am back in that neck of the woods, you can bet that I will be staying here again! Five stars!!!

This was our first time ever staying at Drury Inn and Suites, we will be back! Found a hidden gem through a online hotel booking site. Room was very nice, beds were comfortable, free wifi, and the meals included helped us save money on the trip. The Kick back was at 5:30−7pm and actually was enough for us for dinner. Mac and cheese, chili, hot dogs, baked potatoes, chips, salad, and soda, coffee and 2 free adult beverages per person at check in. Breakfast was good too with eggs, waffles, bagels, oatmeal, biscuits and gravy, yogurt and coffee, tea, juice and soda.
Loved it so much we are joining the rewards club. Will definitely look for a Drury on our next travel outing.

This is perhaps the easiest five-​star review I’ve written on Unilocal yet. The Drury Inn at Northlake was the nicest hotel I’ve ever had the pleasure of staying in. For the service and quality of comfort I received, I feel like I should have paid twice what my actual bill was. The rooms are spot-​on clean and tidy. The king size bed was very comfortable. My suite had TWO televisions, a microwave and refrigerator. As to the bathroom — it was phenomenal. I can’t tell you enough how CLEAN and UPSCALE this hotel was. As to the service, it was well worth beyond anything I’ve ever received at any other hotel. I took advantage of their 5:30 Kickback, which affords you dinner and two adult beverages as part of your stay. The dinner was simple, tasty and filling. Just eating dinner on site at the hotel saved me money. The next morning, their Quickstart Continental Breakfast was perfect. They had practically every type of breakfast food imaginable available for you. This is also included in your stay at no extra charge. BAM! That’s another meal I didn’t have to go out and pay for. I was just shocked (in a good way) at how well the Drury Inn caters to its guests. I will definitely be back the next time I’m in Charlotte. I won’t even consider staying anywhere else.

This is our second time staying here. Customer service is as good as it gets here. All the staff have been fantastic. We stayed in one of the suites. It is very large with a kitchenette and two queen beds. The room was very clean with to larger flat screen TV’s that have a fairly good channel selection (including HBO). Good wifi reception. Dinner comes included with two alcoholic beverages per adult. The meal is nothing fancy but hits the spot without leaving the hotel.
I really like this place and highly recommend it!

This was a tough one… it probably is one of the nicer Drury Inns, but for me, that does not warrant its current 5 star rating.
My suite was roomy, yes — but I couldn’t get past the circa-​1970s décor — especially the heinous bedspread. The mattress itself was of poor quality, and way too soft. There is a fine line between value and cheap, and IMO this place leans toward the cheap side.
The exercise equipment was very limited, with a single treadmill and elliptical trainer — no free weights.
It is located right outside the Northlake Mall complex, so there are a number of shopping and chain eating spots available.

I’m torn to give this a 4.5 star rating but Unilocal does not allow me to do so, so I will just give them the 5 and be done with it.
I was here for a week long business trip and definitely enjoyed my stay here. The beds were comfortable and the rooms were well kept. The rooms they offer are spacious and provide more then enough room to walk around, stretch your legs and get comfortable. They provide you with a generously sized flat screen TV and offer free WIFI to all patrons, with no password. They also have a small business office which you can use as well.
The one thing I did like was that they also offered a «kick-​back» between 5:30−7 which provids you with a 3 free alcoholic drinks and food (usually salads, chicken of a sort, taco meat/​nachos, hotdogs, and mac n cheese. They also provide a breakfast which is decent as well.
The work out center is strictly cardio but the machines were pretty new and well kept, and they had a nice pool and hot tub as well.
I did not like the fact that they didn’t have room service, but I guess I can’t complain too much cause they do offer a lot of things that are included. The staff were very helpful when asked what there is to do around the area, and also can provide you a printed list of things.
The laundry room consisted of a single washing and drying unit, which I thought was lacking considering it was the only one offered to all the guests of the building.
The one thing I really appreciated though was that after I did my laundry, the staff offered me a recipt on a printed piece of paper so I could submit it on my expense report.
The hotel is also in a great location because it is right next to a boatload of businesses including a shopping mall, and 2 – 4 other strip malls in a very short vicinity (one is walkable).
Very well kept, and very nice staff and in a great location. I would highly recommend the stay here if you are in the Charlotte area.