Neal Tire & Auto Service

I’ve been in this area for about 5 years, and I get the absolute best service from Neal Tire & Auto. I’m a college-​age female, so I feel especially vulnerable when getting my car fixed. But the staff here are very helpful, professional, and treat me with respect. They explain all of the repairs thoroughly, even though they know my car knowledge is limited, and offer the fairest prices on repairs and services. I’ve had multiple bad experiences at other auto places in the area, but never at Neal’s. They’re the best!

These guys are professional, friendly, lightning fast and reasonably priced. You really can’t ask for anything more from a tire place. Thank you!

It’s hard as a 23-​year-​old female to feel that you are not getting ripped off by a car place. However, the staff is professional, friendly, and explain things to you in an easy-​to-​digest way. The go out of your way to help you… for example: my car battery died and I needed to get my car fixed as soon as possible. I wasn’t able to get it to the shop since I worked in Mattoon all day, so I had the car towed there, they replaced the battery, and left my car in the parking lot with the key under the front seat since they would be closed by the time I got there. They had a recommended tow company and even bundled my bill with the towing bill so when I called and paid over the phone with my American Express, I would only have to do that once! It was so easy, simple, and painless. I was so thrilled with how they went above and beyond for me!

I rolled into town this past Saturday with a flat tire! Just my luck. Luckily I have family that live a few blocks from Neal tire and knew to bring my car here. The tire was completely blown and the man at the front desk charged me for a new one and installed it before we finished our coffee up the street!
I also need to note that it turns out they were closing when I pulled up! I never would of known if I hadn’t asked, because they were SO nice about the whole thing! They acted like we were important business and handled themselves in a way I wouldn’t even expect at closing time!
Thanks to how they handled everything they saved me money on a tow to the other side of town!
Not the best start to my long road-​trip, but without these guys it could of been a lot worse!