The Home Depot

After a terrible experience at the Germann location, I came down to the location off Arizona. What a huge difference! The individual went out of her way to get us exactly what we needed and walked us through the entire process.

Horrible customer service. It didn’t seem to bother them to lose my business than to fix the problem. Will not be back!

What an excellent experience this store offers, lots of workers who are always willing to help and asking to assist. Went in today looking for a patio set that was sold out nearly everywhere in the valley, right when you think there was no chance of getting it… one of the employees went out of his way and spent time to track down the patio set and make sure I was able to get it. I’d like to give an extra thank you to Mike Gooch for taking customer service to the next level. I’d highly recommend this store for any home improvement needs.

Horrible customer service in the tool rental department. Bought a saw used it for less than 2 hours before it broke. Paid $ 375 to have it repaired. It worked 3 minutes before it stopped working again. Took it back and told them it was not repaired correctly and the manager told me he «was not going to absorb that cost.» Totally unprofessional no customer service skills. Looks like I’m the one absorbing all the costs.

I have been to this Home Depot many times they are not usually very helpful here employees always seem to be too busy to help you. This trip was the same as always I was looking for a shelf in the employees kept sending me to different miles to lock without guiding me and helping me hopefully they get their stuff together I would rather go to Lowes where they help you.

I would just like to say that there really are GREAT people in this world! I got a call from Cam at Home Depot this morning telling me my wallet had been found. I had not even realized it was gone. Went to pick it up and everything was there… I had over $ 200 in cash plus all the other ID’s you carry. Cam said it was found in a basket, so not sure if this was an employee or a customer. So God is Good and so are the people of this world!

Shout out to Ron that works out in the garden center,. He’s got to be one of the nicest Home Depot employees. always friendly and remembers not only who we are, but others as well. He’s a tremendous asset to our community. Thanks Ron.

This is a great Home Depot. The customer service is fantastic. I just moved into a new home, and I’ve had questions on anything from gardening to pest control to lumber to tools and paint. Their workers are extremely knowledgeable, friendly and helpful. It’s definitely my go to place for help and supplies.

I usually preferred Lowes over Home Depot because Lowes usually has better customer service. This location, however, is just as good. I don’t have trouble finding someone to help and there is almost always someone at the entrance to greet you and ask if you need help finding something. Their military discount works better than Lowes too. At Lowes you have to wait for the cashier to call a manager. The manager enters a code in order for the cashier to put in the discount. At Home Depot the cashier can do this on their own. It’s the little things that really make a difference.

Average service… average home depot… Nothing really stands out that makes this my HD of choice. I’m 1 of those know it all guys who can fix almost anything (got the paperwork to prove it) so I don’t have to really bother with the employees much. Only when I can’t seem to navigate to where they keep things.
Thing I hate is the pushy sales they’ve got going on in the store. Salesman trying to sell me an over priced & poorly installed AC system (Thank goodness for reviews right!!!), Extremely over priced solar system with all these little fine print catches & how about that kitchen & bath spruce up… It’s bad enough they high low end contractors to install their goods but now to have people trying to persuade you to sign up in store is crazy. But when in Rome you find the closest 1 and make it your B*****. bahahaha!

9p.m. maybe only 5 other customers. Probably passed 9 employees. Actually walked the whole store and each department except outside garden. Nobody said one word to me. That’s cool thx home depot

I spent over $ 10,000 on new carpet, appliances fans and lighting at this Home Depot to renovate my home and the customer service was horrible, especially in flooring. They were rude and not very helpful.

The WORSE experience EVER! I would give zero stars if possible! I will never — EVER do a special order with Home Depot ever again! It has been a debacle from start to still not finished. Trying to get 2 security doors has been a nightmare! I started the process in mid Aug… it is mid Oct and I still do not have my doors! Never again!
Update. This nightmare is still not over! Here it is Nov 3^rd and still waiting for this to be completed.
Once the doors finally came they sent the wrong door handle set for one of the doors! Then the installer put the handles on upside down! I insisted that was not right, but he just kept saying «thats the way they go on these doors» so I called the store and Darrel came out and fixed the problem… just needed to flip the latch.,.it amazes me that the installers Home Depot uses did not know this! Also, the weather stripping on the bottom of the door was damaged. I called Mike and explained what Darrel said… That I needed 2 door handled sets and the weather stripping. After waiting one week and not hearing anything I called the store and left a message and my phone number with Amanda and was told she would call me back, no call back. I called the store again and talked to Amanda, she said she would look into it and call me back… once again no call. I called the store today and spoke with Randy, she quickly looked up my order and said the handles would ship on Nov 5^th, but there was nothing in all the notes about the weather stripping! So she said Ananda was in today and go ask her and call me back. Randy did call me back right away and said Amanda said they could replace the weather stripping with in store stock… I was told that it was special weather stripping and I told Amanda that, but she never followed through on anything. So here I am about 3 months into it and still waiting. I want to be done with this once and for all… please!

Pretty standard Home Depot, love this place

What can you really say here… it is what it should be.

I am always working on a home improvement project and the employees of this location know that!
We moved to the area about 5 years ago and have been continually working on our home ever since. Every project begins with a stop at OUR depot to ask questions and find helpful products.
We love this home depot so much and have begun to despise going to any other location because the customer service just isn’t at the other stores! I dread it when I have to go to another HD or, God forbid, a Lowe’s.
Awesome employees who seem genuinely happy to be at work AND help out the customers! Thanks guys!

I’m so not the «handy» type person. I can barely change a lightbulb– just ask my wife. But, for some odd reason, I always feel happier when I enter a Home Depot store. Maybe it’s the smell of fresh cut lumber, or the über-​friendly staff who are typically over-​anxious to assist you with your DIY endeavors. I love the openness of the store– very easy to find what you’re looking for and if you’re search is for something very specific– just as someone wearing the orange apron!
I came here for some home improvement items– mostly lighting, ceiling fans, window treatments, and paint. We found everything we were looking for and saved $ 70 with our 10% off coupon that arrived in the mail a week earlier. Checkout was super duper easy.
Home Depot makes the inadequate feel adequate. I’ll be back when I get an itch to «fix» something in the home. During summer hours they have great «scorpion exterminating» kiosks in stores to help us rid of those pesky critters. Fun times!

Never a bad experience here.
Garden people have always been helpul and have given me good recommendations for what I wanted to plan; Paint guys have always been helpful, patient, and work quickly, even on Sat mornings!; Check-​out people are friendly and quick; Overall staff is always helpful (then again, it could be because I’m a gal and they probably think I’m helpless and don’t know what a #10 bolt is or how to install a toilet. anywayssss)
We have bought a lot of things from HD — floor tile, lawn care, appliances, tools, lighting, plants. so many things. We go here because it’s competitively priced, true to their DIY roots (for the most part) and their staff is great.
Side Note: Sat mornings/​afternoons in the Paint Dept is quite busy, so plan on getting in early or doing some other shopping while your bucket is color matched, shaken and stirred!

What would we do without Home Depot? I’ve heard there are some stores that are open 24 hours! HOLY CRAP!
We just recently used their cabinet design service. Richard was very knowledgeable and guided us every step of the way. Home Depot doesn’t use HD people for installation they use a third party contractor, but if something goes pear shaped, HD is responsible for fixing the issue. I did find that the installation cost was a bit high — double the amount we were paying for the cabinets? WHAT? We decided to find our own contractor and it saved us a bunch, but I guess it just depends on the project and your budget.
The employees are always very friendly and helpful. We purchased the interior paint for our home, one of the cans exploded in the trunk of my MINI — A toasted wheat painted MINI — it was an ugly scene. They replaced the can of paint and helped out with paper towels and spray to help remove the paint. OH The JOYS of remodeling!
Overall great store, nice employees and endless possibilities!

What is there to say about the Home Depot? Not sure.
The competition is generally Lowes. I find lowes to have a younger staff, maybe a bit better looking. However, who cares. The Home Depot has people who genuinely know what they are talking about.
For example, I was looking at table sanders one time and one associate came by and asked if everything is OK. I told him, just window shopping and dreaming. Then we started talking about large planers and projects we were working on. It’s nice. It’s nice to know that you aren’t dealing with just plain salespeople but rather people who work with stuff they sell.