PRS Property Management

They’re so unprofessional and uneducated it’s humorous! I’m actually surprised they’re still in business! This company will run you around until you give up and pay their unlawful «charges owed». It’s been months of back and forth with them about this «amount owed», and there’s never been a dime out of our pocket going to PRS. I wonder why?

Unable to reach. I left a VM for Kimberly West (Assistant Property Manager) for a property I was interested in and never received a follow up phone call. I sent multiple emails and received one email about calling and emailing them back the first week the property became available. No return phone call in the first week. I would suggest avoiding them. Plus reading the «other information» section of their listing, they charge a 4% admin fee monthly. Just imaging this, 4% x $ 1000/​month rent = $ 40/​month going to some bogus fee.

Very disappointed with the customer service we received. We were very interested in a place in Tempe and I called multiple times and Tonya never returned my calls. She did reply to some email with vague information. And finally when I called from a different phone number she answered. I asked if I could schedule a time to view the place and she told me that the place was being taken off the market for a week or 2 for repairs and that I should call back in a week to check in, only to get an email the very next day saying that the place had been rented. I would have appreciated some more business integrity during the process. Not sure if I can trust them and I cannot recommend them to anyone.

Frankly, I am really surprised to see so many low reviews on here. PRS manages few properties for myself, and also for several other people I know. PRS consistently do a great job of getting them rented, and keeping them rented. The manager I had been using recently retired, but nothing has changed with regard to quality and promptness of service. The reason I chose PRS instead of another management outfit is not just because they were recommended to me, but because after talking with 5 other management companies I preferred the very fair and straight forward fees, along with the thoroughly satisfying answers they gave me to all of my questions (and still do). The people who work in the office are super cool and friendly as well. My experience is not congruent with the other low ratings on this site at all, and it is my opinion (which is based off of a few years of service with these folks) that they are really great at managing rental properties. Any and all future properties within their area of operation will surely be turned over to them asap. Highly recommended!
Also, as a side note, this is my second rating for PRS on here because my first one mysteriously disappeared.

Going thru the leasing process out of state was difficult itself, Tonya Wilkins was more than AWESOME to work with, she made this process for my family and I as smooth like butter. Granted she deals with many other clients, she made me feel like I was the only one that matter every time we spoke! Hats off to Tonya and the Staff at PRS! I would highly recommend Tonya and PRS to any of my family and friends! Thank You, Thank You, Thank You!!!

We had recently sold our house & looking for a rental home. We had found a listing we were interested in listed by PRS. I had left at least 2 messages one on Monday during reported business hours and one on Tuesday late afternoon in regard to listing. At no time did PRS return my call. That is just poor customer service. Good luck to anyone who lists their house with them.

Just not a good property management company. They make it so inconvenient to pay rent. Website doesn’t always work and the only way that you can pay otherwise is to come into their office and be charged $ 10 to pay. Better not be even a day late or it’s another $ 50. This company is in desperate need of some better business practices.

We love out of state and hired PRS to manage two rental properties. As others have said, they are nice and accommodating until they get you in their trap. They accepted a tenant who skipped out after two months, which tells me they were not thorough in their background check. Our manager never returns emails in a timely manner and when she does respond, she doesn’t answer all our questions. We are looking for a property manager that actually wants our business.

Yah, I responded to a CL ad, they provided a key to check out the unit.
I liked it. gave them application and the fees etc.
they ran my application AFTER they already rented *supposedly* rented the unit i wanted out.
They said they have more in the area… ofcourse… same floor plan and everything, it will be available in a few days.
I said ok, ill take it. they kept me waiting then they say i can go look at it.
My response is its the same floor plan as the last right?
Yes sir, its exactly the same.
a day after i get notification its all carpeted and not hardwood., and its like 75.00 more a month… IM kinda irritated cos i already signed everything, they never tell me no fireplace like the last unit.
nor do they tell me the last tenant didn’t have AC working.
I move in, ALL the unites around me except 1 are vacant.
WTF did i have to wait? part of their little games.
This company is compromised of fraudulent liars.

I decided to move to the city of Tempe a lot of my friends were attending school at ASU. My mother is a real estate agent a found us as house for rent in Tempe AZ. So the process of renting began. We went together and looked at the property. It was disgusting. The roof was falling in on itself on one post. There were bushes installed on the house a breeding ground for roaches and a ridiculous amount of lizards. The previous tenants had completely trashed the home. Beer, wine, juice mud dirt and god knows what else on the carpet. The walls were covered with a layer of cat hair and dirt and grime. They also smoked marijuana cigarettes and cigars in the home. There was black mold on the window seal as well. This house was not livable at first glance I was disgusted. I was not gonna live here. My father is a carpenter of many years. He noticed termites had infested the house also and left almost all the trim hollow as well as brittle drywall. The neighborhood was great however and the location also. I discussed my options with my one roommate and my family. We were moving from an apartment so having a yard and more space was attracting. I figured the prop management was going to fix most of the problems and I could clean if I needed and I am very handy growing up with a carpenter father. So we decided to rent the place in the hopes we could make it livable. We went trough the rental application put In our deposits. Our agent sue representing prs was friendly at first said that they would be attending to the carpets and would be cleaning the home. The carpet I expected to be replaced I didn’t even want to walk on it barefoot. The rent was 850 per month for the 1100 sq ft home. Reasonable for the area. So we moved in. The first day after getting the keys I was very disappointed. It seemed as they had payed a child to come in with a wet mop. Upon moving in I noticed rat or mice fesses in all the cabinets. A ridiculous amount of Rust on bathroom ceiling and window. Carpets had been cleaned but very poorly. I was discouraged but I took matters into my own hands I cleaned the entire house in two days. Mask and gloves. I painted over the rust on the ceiling. All of which I had discussed with the management team. I made the place livable I maintained the bushes an mowed the lawn. I continued to keep the place clean and livable in about the middle of the lease I paid out of my pocket to have the carpets cleaned. I liked living there I had made the place livable and comfortable. Despite the single pane windows holes and termite damage and the smell which never really went away. I was hanging a picture and the wall basically fell part it had been patched poorly or attacked by the termites. My father and I fixed the holes investing more if our time into the place were I lived. Simply because I lived there. Towards the end of the lease my roommate couldn’t stand living there anymore. It was turning out to have been a mistake. He moved. Sometime into the lease someone tried to break in but failed leaving us with a broken window. I assume because I had put all of my expensive music equipment in the spare room since my roommate left. I called the police and the maintenance department for the property. I filed a police report and the property management sent a guy in a beat up suburban van with his wife and kids the drill plywood into the brick to cover the broken window. This of course is ridiculous so I grabbed my tools and used his plywood clamping and wedging it in the window seaL. I found a new place the month my lease was expired I needed to be out. My mother and I talked to sue agent for prs and we got the place rented. For the month of August I left nothing in the property and spent hours cleaning before I left. I needed my deposit back for expenses at my new property. Two weeks later I get a letter saying I am being sent to collections. I owe prs 195 dollars. They are keeping my deposit for a one time yard clean up fee that was not necessary as I mowed and maintained the yard also this one time fee was never discussed. The are charging me for painting the rust for my own safety. And for two patched holes. Fixed holes? Charging me for something I fixed. They had to do maybe an hour of painting that’s worth 850 dollars? They charged for the window 200 dollars. Someone breaks in and I’m responsible? Sue and everyone at the office is terrible at returning phone calls as in they don’t return calls. They are rude and aggressive. After the lease is signed of course. This was the worst renting experience I have ever had. I would not recommend anyone rent from this company. They have mastered sucking money from tenants and property owners. I would gladly pay 850 dollars just to be free of their service. I am content in knowing their poor service will not last long. Everyone knows when you do business this way you will not survive long. Prs has left a property in ruin and are sitting back collecting checks. Down prs no stars.

I wish there was an option less than 1 star, because these people would be receiving it! I literally NEVER review anything online, but I felt that people need to know who they are potentially renting from! My mother and I signed a lease with this company, and remained in this lease for 2 years. This two years consisted of unanswered maintenance requests, and deplorable customer service! I work for a property management company (not PRS), so I know what landlords are expecting when you hand the keys to the property back. I informed my mother of this, and we left the home better than we found it. I will not argue that we should have received the entire security deposit back, but I will say that we should have received more than the $ 95 we did… to give you an idea, the original deposit was 10 times that amount… Prior to receiving the lackluster amount back, I had a few inquiries. At this time, I contacted the office where I was referred to Melissa. After dealing with PRS for 2 years, I did not expect to be treated as poorly as I was by this employee. She was extremely rude both to my mother and myself. She refused to give me any documentation pertaining to my rental history, and also refused to give me any information about my security deposit. When my mother asked how long it would be until she received the deposit back, Melissa replied, «When it gets from here to there.» Not something you would expect to hear after leasing a unit from the management company for 2+ years. I wrote an email to the designated broker/​owner and many PRS employees, I asked to receive a call back to explain my experience, this email was sent on Thursday August 21^st, here I am a week later, and I have yet to hear a response. This goes to show, that when you are no longer a tenant, PRS cares nothing about you. I am honestly just happy to not have to deal with this company any longer. I hope others can learn from my experience… I am incredibly displeased and would NEVER do business with this company again!

I have been a property owner for over 18 years, and PRS has made it easy and seamless. I live out of state, so I need someone who is reliable, has consistent policies and established procedures, and communicates effectively. PRS does all of this, and does it for a very reasonable fee. I strongly recommend PRS Property Management to prospective owners.

I have had the BEST service from Tonya at PRS. She has kept in contact with me throughout the entire process. As a parent from California trying to find a place for my son and his 3 roommates in Tempe, I has afraid that the long distance communication and handling of the Lease Agreement would prove to be a complete failure. That is not the case! Tonya has been an efficient, professional who has made this arduous process a breeze. The guys move in on the 8^th of August. Will keep you posted. If the place is as good as Tonya, PRS will be receiving more 5 star recommendations from the other moms too!

This company treated me very bad. From day one through the end of my lease I was harassed. Petty charges with no resolution are practices they enjoy. So glad the lease is over and that I never have to deal with staff at prs. every review I also experienced and can’t believe they can continue to do business this way. From now on I will look at Unilocal.bbb the complaint section not just rating.google.and yahoo. Prs will scam you treat you badly all while stealing your hard earned money. don’t do it go somewhere where you have a voice and people that care… my rent was on time even when I had to pay hotel fees because I had no air and no workable tubs.

welcome to scamville. all I can say about this place is DO NOT plan on getting much of your deposit back. EVERY little thing gets dinged. all in all I never had any problems with the place, but was never happy with their communication or ability to help.
in order to not pay knick knack fees, jump on left foot exactly this many times, then switch, then switch back. if not done exactly as described then pay up. what a pain in the a$$.
never again with PRS

They took $ 60 for a dual-​application fee, just to glance at the application and tell us that we were automatically disqualified because we hadn’t been living together for two years. I wish I could make money that easily.

My biggest pet peeve is I’m trying to find property within a certain area only to find out that PRS is representing the client. What makes it massively inconvenient is that they do not allow cats — not one potential property is available to me and I’m not giving up my friends.

I would highly warn against renting any of this company’s units. After 5 years of renting with them, the service went from bad to worse. The rentals are affordable but their service is ridiculous. From no air conditioning for days on end, to roof leaks in a childs room that went ignored in monsoon season. I would not wish them on anyone. Renters beware.