Ocotillo Animal Clinic & Pet Resort

Been going here for many years. They are very personable and have good doctors. They also have an excellent grooming staff. Just keeps getting more expensive. No wonder so many people can’t afford to have an animal:(

I called to make an appointment for my dogs to get groomed there but was made to feel like I was bothering the person who answered the phone. (I think her name was Mary) she wasn’t friendly, she acted as if looking for a further date was too much trouble and she had no problem turning me away.
I feel there needs to be some customer service training for people who are the first point of contact with the public! I will never use that facility for anything!

I would steer clear of this place. The staff is friendly and nice… But as far as treating your pet this place is incompetent. I took my pet (11 yr old dog) in about 8 months ago. I was told she had pneumonia & bronchitis. They gave me meds for treatment. They never informed me that 2 weeks later there was a check up. So I get a call and email to bring Gracie back in for a check up. I do this immediately. I’m charged again for a follow up, and more meds cause they claimed the ones that were prescribed the first time were not strong enough to treat her illnesses. After paying for all of this again my dog has never gotten better. But I’m out a $ 1000 and she’s suffering. I don’t have anymore money to take her to a real vet and these bloodsuckers don’t care that my beloved pet is home suffering and can’t breathe. They just want billable patients and could care less about diagnosing and treatment. BEWARE!

I was referred to this office by a friend and I am so thankful for the referral. The staff is so nice and helpful. I was very anxious to take my dog to the vet because I knew she was having issues — they made me feel at ease and comfortable with everything they were explaining and proposing. I have found myself my new family animal vet :)

I brought my Great Dane and French Bulldog after seeing positive reviews and I was definitely not let down. Dr Beck was fantastic with our babies in catering to them. She also remembered them from a serious condition they suffered last year. I appreciate a staff that is genuine in caring for their patients.

I adopted my little guy a year ago, and have been taking him here since!
He’s a very nervous guy but the techs and Dr. make sure he is comfortable and go slow and are very loving with him. At the end of this visit he was even doing tricks for the Dr!
Awesome place, very clean, and wonderful staff. The pricing is very fair and I will keep bringing my kiddos here!

I moved to the chandler area in December 2013 so thankfully I haven’t had to make too many trips to the vet with my two dogs, but the couple times I did have to go this place was wonderful! I called around when I initially had to set up an appointment for my one dog and of all the places I called this one had the best pricing! I am pretty picky about where I take my pets for veterinary care since I have over 7 years of experience working at a veterinary clinic on the east coast but I had no doubts at all when taking my pets here! The staff was friendly the doctors and technicians extremely informative and thorough! If I could give more stars I would!

We love the Ocotillo family. Whether it’s grooming, boarding, or just a check-​up we’ve always received great service. We never have to worry about our special needs dog when we leave him there for boarding or grooming.

We have taken our puppy to Ocotillo for everything. He’s been seen there since he was 15 weeks old and ADORES the entire staff (he’s now a year and a half). He gets puppy excitement whines the minute we pull into the entrance. He is day boarded and we’ve utilized just about every service that they have.
The staff is friendly and it always helps to learn their names. The boarding crew is amazing. Even during peak boarding at max capacity or weekends they take the time to make sure they get the attention they need. They’ll even bathe the dogs if requested (for a fee) so you don’t have to after a trip!
It is important to remember they are a medical staff and getting your (and others) pet healthy and safe is always a priority. No vets are cheap, if they are you probably should be skeptical. That’s why companies sell pet insurance. The care for your animal like it’s your family member. Knowing that they are getting the best care is worth it.
As to previous complaints about the front staff. You do need to remember you are walking into an office where they schedule, accept payments, deal with emergencies, hear the unfortunate news, and get yelled at for vets being late (rarely btw — but it happens, if you per needed emergency assistance you’d want to be taken first and not be rushed in a time limit). They aren’t just receptionists. That’s their office.

Sick of this place. We kennel our two small dogs here once in a while (over $ 800 for 10 days), the staff is horrendous. The desk staff is snotty and has never once looked up from their computer to greet me and act incredibly annoyed and inconvenienced that I simply walked in the door. Every. Time. I’m lucky to get a snotty «I’ll be with you in a minute». I have an appointment every time so it’s not like we weren’t expected. The vet who has seen or dogs has the same attitude. Wish I could give less than 1 star

Took my bulldog there. Poor diagnosis. Wasted money in tests. Waste time. Poor X-​ray equipment.

I brought my Weimaraner here for veterinary visits, day boarding, and overnight boarding for the past 1.5 years until I relocated out of the area. Otto is a bit of a legend here, some may say high maintenance, but what Weim isn’t?
I trust everyone at Ocotillo with my fur-​son. Everyone is incredibly professional, welcoming, and will make sure your pet is cared for to the highest degree. The facility is exceptionally clean, and having used all services they offer, I definitely recommend Ocotillo as your one-​stop shop for all things for your pet.

This clinic is top notch. Everything you need they have. Boarding, grooming and vet care. My dogs have been there for everything and I am more then pleased. Best customer service and clean place. My dogs are staying in a clean, healthy environment. I’ve read on parasite control and I see why they screen all dogs entering. To keep our dogs healthy and prevent the spread of common parasites and I love that.
Some of these reviews are untrue. They are not near a canal you must be thinking of the other kennel place that’s all out doors down the way from Ocotillo. Besides I know when dogs see other dogs they bark they are dogs duh! Keep up the amazing work Ocotillo I wouldn’t go anywhere else.

I really enjoy going to this vet clinic. They are always fast and on schedule and the team of people that work there are friendly… that’s a big deal for me especially when I am with my pups! The prices are pretty average on what you would expect from a vet. I just found out that they clip nails for $ 12…that is pretty awesome, I have a hard time doing this on one of my labs so a quick in and out for $ 12 is worth it to me. The facilities are always clean so you get the feeling that its been wiped down before and after you arrive… no doggy germs for me thank you!

I don’t typically go out of my way to write negative reviews but I though people should be aware before taking their pets to Ocotillo Animal Pet Resort. Since I moved to Chandler from Scottsdale about 10 months ago I’ve been taking my dog there for Vet care as well as pet boarding. The first experiences I’ve had were actually good until now. I had to board my dog for two weeks ($ 148) and then 2 days later had to board him again for Spring Break vacation ($ 170). For the first trip I picked my dog up and everything seemed to be fine although they charged me triple for trimming my dogs nails because they said he was difficult which I understood and was OK with. The second time I picked him up was a totally different story. The staff brought my dog out without his harness or leash on and just on one of their leads. I put his harness and collar on and took him to our car. My daughter was with me and we got in the car with our dog the smell of urine was overwhelming! I went back to look at him (btw my dog is pall white) and my dog was literally covered in Urine from head to toe! I went back inside to discuss the situation with the staff and they simply said «well it must have just happened» and really didn’t seem to care. They offered for me to bring him back in and give him a bath but since we were gone for 5 days and I thought it would be to traumatic for me to take him out of the car and back in I just decided to take him home. When I got him home I looked him over and realized that this didn’t «just happen» as they stated. His fur was actually stained with Urine (again from head to toe) and it was obvious that it had been there for a while. It took me 3 shampoos to get the urine off of him yet his fur was still stained yellow. I called and asked to speak to the manager of the boarding department. After a while she (Heather) called me back. I explained the situation to her an my concern. As it turns out she was there when I picked him up and was one of the staff that seemed unsympathetic when I complained. She said that his second of third day there they had to give him a bath because he actually had pooped on himself in the kennel. This is where I even got more concerned. I’ve had my dog for 4 years and not once has he ever peed or pooped indoors! It was obvious to me that they had not taken him out enough (if at all by the looks of him) for walks and trips to go relieve himself and they rely on the Kennel for them to go to the bathroom etc… When I expressed all my concerns to Heather again I was met with a defensive and really oblivious demeanor. She simply said «well we really like Boomer and hop he comes back» and I explained that wasn’t going to happen! No offer of discounting his stay or offer of future services etc… NOTHING! I would be very careful about taking your dogs there for boarding!

I CAN NOT say enough nice things about Dr. Lister and the staff at Ocotillo Animal Clinic. The front office staff was very polite and friendly. They got us checked in promptly and helped us with any questions I had. Rosemarie, Judy and the other lady’s at the front desk have been so helpful. The moment they saw my puppy and I come in they would call to the back and have Lori or Brittanie come up and get my pup.
On our first visit we had Dr. Beck and Lori that helped us out. We found out that our new puppy had parvo. I cannot say enough nice things about Lori and how she helped us get all of the info we needed, she gave us the time we needed in the room to make a plan. Lori was realistic and let us know the odds of our little guy making it. I really like that she gave us the facts. I would rather know the worst case and hope for the best, than get my hopes up and have the worst situation possible happen. She is the best vet tech ever.
Because of the puppy having parvo we were up there every day dropping him off. Lori and Brittanie took care of him majority of the time and Dr. Lister was the one to give me report on him 4 out of the 6 days he was there. My husband and I were always asked if we had any questions, if we had any concerns and what we thought about the treatment plan as we took him home for the night. I love that the line of communication was open and always there making me feel comfortable about whose hands he was in.
I would recommend Dr. Lister and the clinic to everyone I know. I am SO pleased with how everything went. I appreciate the love I received and I was actually sad to take my pup home because of the staff getting so attached to him. I thank everyone there for being so passionate about what you do and your love for animals. Without you (specifically Lori, Brittanie and Dr. Lister) I don’t think little Loki would have made it. Thank you for everything you do.

Years ago when this location was still on Alma School/​Queen Creek it was a top notch animal clinic. Very personable and you would see the same vet on a consistent basis. Since they have moved and expanded you never have the same vet. It is frustrating, especially if you have an ongoing situation. I think this clinic if fine for routine services, however, if you have a dog with serious issues the lack of having a consistent vet can be harmful. They are great on giving estimates on procedures and recommending specialists. It it too bad they expanded as they used to be a personable, get to know your pet kind of place. Now it is a vet hit or miss. We have used the boarding services and they were fine. The best thing about this clinic is the office staff. They are wonderful and very helpful.

Our 12 year old golden retriever Reba had to be put to sleep on Christmas Eve. Reba had multiple seizures the night before and we were really worried that we wouldn’t be able to find a Vet that could help us on Christmas Eve. Our regular vet was closed. I called Ocotillo Animal Clinic and they were totally booked for the day but they would work us in. From the moment we arrived we were treated so nice. They worked us in and were able to stop Reba’s suffering. They also sent us home with a clay «paw» imprint with Reba’s name on it.
If that wasn’t enough today in the mail we got a condolence card from Ocotillo personalized from Dr. Piper. That brought some emotion to me and my family.
The staff at Ocotillo Animal clinic go above and beyond. I will be a client for life.

not happy at all with the care my pet received recently. i’ve been taking our dog there for the last three years which was OK b/​c we only went once/​year for boosters and yearly exams. but when our dog had an issue recently, they were eager to «put him out» to examine him, take x-​rays and perform a needle biopsy only to be told the results were inconclusive and we’d have to see a specialist, which they could recommend.
we ended up taking our dog to trusted vet in CA who basically told us we wasted $ 350 with the testing they did (or lack thereof). i’m sick especially b/​c this is a financial hardship to us since my husband has been unemployed for the last year and a half.
needless to say, our dog is having surgery as we speak by our trusted vet in CA to remove the «mass» that he was able to determine was not suspicious based on the blood they took prior to the surgery.
why didn’t the doc at ocotillo animal clinic take a blood test while our dog was «under?»
bottom line, we won’t be going back to ocotillo animal clinic… we’ve seen a different doc each time in part b/​c we were never impressed with any.

That adorable great dane of mine came down with an upper respiratory infection AGAIN and it got so bad we wanted to take him here to get the antibiotic that worked last time. Yes, we did call at 4:30pm and were told there was nothing available (unsympathetically, might I add) and given a number for the emergency vet they recommended.
That recommended emergency vet wanted $ 110 for an office visit after 5pm. I don’t think so! Yikes! We were able to get into a different vet a half hour later for a $ 70 office visit after hours, and were treated sympathetically.
On a side note, this «Pet Resort» backs up to an open field and the canal, and on many early morning runs I’ve heard lots of unhealthy barking… making me wonder what goes on there before staff show up for the day. We will not be returning.