Lovesac

Toni was awesome to work with!!! We have been searching some time for a couch that is comfortable, good quality and has removable and washable covers. This couch is awesome, it is being delivered in 3 weeks and I can’t wait. Toni really took the time to explain the details and ensure we get the best possible price. I genuinely appreciate her effort. I asked her about the one other bad review, turns out it was a mall employee that worked at one of those carts in the mall and used her store to lounge during down times… it’s a business folks.

I have gone in to this store several times. The products are lovely and the staff is for the most part — we’ll get to that — a joy.
These are high ticket items. You can rack up a 17K purchase very easily if you go a little nuts. One can safely assume that such items may require multiple visits from customers before they go in on it.
This location’s new manager evidently does not agree.
Allow me to interject by mentioning at this point I was very seriously considering a multi-​thousand dollar purchase for the past month or so.
I came in the other day and introduced myself to the new manager in an attempt to be friendly. I mentioned that I come in often to see their products and contemplate the purchase, and the tone of the conversation instantly changed. She cocked an eyebrow at me.
«So, why haven’t you bought anything?»
Not particularly inclined to reveal my personal finances, I said I had to take careful consideration of my spending and save before purchasing as my credit is less than stellar. Her response soured my desire to buy anything from this store.
«Well we aren’t a lounge so I’m going to have to ask you to buy something or stop coming here.»
Very well. I will stop coming here.
I feel sorry for the employees that have to work with this woman. I was trying to be friendly and planned on a purchase very soon.
I guess I’ll either take my business to the other luxury furniture store in this mall or drop the cash on a new motorcycle. Flip a coin.
Two stars just because most of the staff are wonderful people, otherwise it would have been one.