Ethan Allen

Terrible sales person at Northfield IL store. Not her fault, but they have a no return policy that cost them a sale today for 4 chairs.
Not sure how the fabric would look in our kitchen, we asked if we could return in 24 hours if we weren’t happy. The answer was no. For their price point, it’s amazing they can have such a poor customer service policy. We left and won’t be back.

My husband and I have been working with this Ethan Allen store since 2009 and we couldn’t be happier with the product, the designers, and the experience. Working with our Ethan Allen designer, DJ, our home has been transformed. At this time, we are nearing the completion of our house, having furnished our living room, family room, kitchen, dining room, library and master bedroom exclusively with DJ and Ethan Allen, we have done and seen it all. A couple of times we’ve had to contact customer service (a lamp came out of the box crooked) and each time DJ and the store rushed to fix the problem and went above and beyond to guarantee our satisfaction. The customer service is top notch, the furniture is strong, durable and beautiful, and we would HIGHLY recommend Ethan Allen to anyone looking to furnish their home. And don’t ignore their complimentary design service! DJ has come to our home numerous times to help us plan our spaces, to measure and ensure the plan works. I have come to trust her completely; honestly, there have been a couple pieces that were recommended to us that I wasn’t initially crazy about, but I knew DJ had a design plan, I went with it, and it’s incredible how everything comes together!

I almost feel bad giving Ethan Allen a single star but it is well deserved. The furniture is super nice no doubt but for the money and the customer service no way. I paid full price for my bedroom furniture 6K and was so frustrated was the horrendous service. I am a young girl granted but I am convinced they thought I was broke just not a good experience and would NEVER go back too bad because they do have potential… would probably do crate and barrel or pottery or a local place.

Their furniture is well made but their return policy is poor. They would not let me return a dining room table. I called about a month or so after the delivery and continued to talk to the design consultant as well as the manager. No one made any attempt to help me negotiate any type of resolution. I offered to pay a restocking fee or the designers commission if that would help. I thought they might give me store credit, but no. The table is in perfect condition so I couldn’t understand why they wouldn’t take it back. I’m not so sure I’ll shop there again.

Ethan Allan is a luxurious furniture store. Only top of the line quality pieces here with the price tag to go with them. Coffee table I had my eye on=$ 699.00. Thankfully the employee left us alone once we said we just wanted to look around, she was nice about it too. So many place have a shady return policy or warranty but like Crate and Barrel, Ethan Allan furniture stands by its brand which is a definite plus in today’s economy.