The customer service at this store was horrible. I went there today to return 2 carbot cars that I bought for my children for Christmas. We followed the instructions; downloaded the app, the cars would not stay synced and when they did they would barely drive. When I went to return them, with my receipt, and cars in original packaging, I got completely hassled and questioned for like 10 min. They simply did not believe me that I was unhappy with the product. The employee then questioned me by telling me he could download the app right now and get them to work. Completely rude. Then he was rude and questioned the packaging because they were not newly sealed. I have never been treated like this and I will never shop there again. Management really needs to train their employees in customer service and how to talk with customers.
Rich W.
Place rating: 5 Phoenix, AZ
This store is awesome. Very nice staff. I love this place. They were very patient with my autistic child and even showed him the star wars bb-8. Thank you Robin. Your awesome. I love this store. I plan on buying my holiday gifts here
Dawn S.
Place rating: 1 Chandler, AZ
Closed at Chandler Mall?
Nathan P.
Place rating: 4 Flagstaff, AZ
Extremely friendly service, nice products and really cool things too! Was really happy with the way I was treated here. Little pricey on things but some are worth it! Especially the massage chair. Still plan on spending the $ 3000 to buy that thing. If anything stop in for a free massage!
Kelly S.
Place rating: 2 Scottsdale, AZ
I called the Chandler location to see if they had a product that’s on their website at the store and the employee who answered put me on hold for over 5 minutes. I hung up. Obviously if this were a busy time I would even feel bad bothering them with my phone call but at 2pm on a Thursday something tells me they could have attended to my call. Now instead of driving all the way down there to see if maybe they have the item I’m going to buy it at a different store all together.
Tom C.
Place rating: 2 Phoenix, AZ
Puleze don’t ever buy me a gift at Brookstone. I had no use for a $ 100 photo scanner so I took it back but they only do a store credit. Yikes! everything in this store is over priced stuff I wouldn’t want if it was free, well maybe free. An example of some of my choices were an electric grill brush $ 30, two for $ 50RC helicopters, a $ 75 neck pillow, what! No talking can openers? So, how did I get out of this mess you ask? I bought the scanner back with my «store credit» If you need a $ 100 photo scanner check Ebay.
Jasmine C.
Place rating: 5 Phoenix, AZ
This store is fun! They have lots of little trinkets for me to fill my husband Christmas stocking with.
Georgia R.
Place rating: 4 Scottsdale, AZ
Brookstone is pretty cool. They have the most random stuff, and that makes it even more fun to browse through the store. The last time I was there, I saw the funniest exercise machine that was something you straddled and kind of ‘rode’ like a cowgirl or boy. I think it’s called the ihorse or igiddy-up. I really don’t know, but it’s close to that. They also have the best memory foam mattresses. They’re heaven on a bed! If you’re looking for a gift for someone and don’t know what to get them, come here! You’re bound to find something unusual and cool because they have electronics, bed and bath items, kitchen items, all kinds of gadgets and much more.
