1-800-Flowers

Wish I could give them ½ star. Wife is retiring today from a Mesa hospital and I could not be there because of Dr appointments I had today. I ordered a retirement arrangement with a mylar balloon to be delivered no later than 5PM. I get a call from them 0900 this morning to verify info, I gave them (again) wife name and the hospital name and address, they also have her phone #. At 5PM no flowers and I called 1800Flowers and they said they could not deliver because they needed more info, AGAIN I gave them her name etc. Put on hold yet again by the call center from India, the lady finally comes back and says too late to deliver today and they will try tomorrow. I said no, today was her last day and I will call AMEX to get my money back. Five minutes later I get an Email saying they were unable to deliver, 3 minutes after that another Email says they will deliver now. If they get there in the next hour I will change the rating but not by much. These clowns should not be in business, I should have read the reviews before I ordered.

Would not recommend 1−800-flowers. They didn’t deliver the flowers on the date scheduled. Had the flowers on the truck and the day ended so flowers sat on the truck overnight. The flowers finally arrived the next day and the flowers were dead in 3 days. I paid $ 71.00 for the flowers to only survive 3 days.
I called to complain I was promised a new arrangement to be re-​delivered on Tuesday, today and once again the flowers weren’t delivered on date as promised. (which this was well over a week later from the date I called to complain) I was promised a $ 20.00 coupon on next flower arrangement. I didn’t get this either. At this point I don’t care to receive because I wouldn’t use 1−800-flowers again.
I was and am totally disappointed with their services. I will not order flowers through them CV ever again.
They don’t deserve any stars but if it turns out I have to click on a star to post this review I will give 1Star only to be able to post.

Woul not recommend to order at all. Ordered a $ 55 bouquet and they delivered a sad 6 flower «bouquet». I attach a picture that will not lie. I could have bought something much better at safeway. Very disappointed. Wish I had read the reviews before ordering

This is the worst experience with a company that I have had to date. I ordered flowers from this company to be delivered to my wife just because I wanted her day to be special. I spent over 96 dollars on a flower arrangement. When she received them they were not as described. They used red gel crystals and not purple as is stated the flowers were the size of the medium size and I paid for the XL size. I called customer service and spoke with Alvin who assured me they would redeliver the flowers and make this right. I get a call today saying unless my wife brings the flowers back to work they would not return them. I told them that their rep told me she didnt have to be inconvenienced by bring back flowers to work that she had to take home and they would just deliver new ones. I get a call today and told that is not so. This company is a scam and does not value their customers. STAY FAR AWAY AND ORDER FROM A LOCAL FLORIST.

If a ZERO star was possible this is what they deserve. My boyfriend tried to surprise me on Valentine’s Day with a delivery to my work since he was home sick and couldn’t bring them himself. By 5 pm the office closed and I had received nothing. He received an email «confirmation» for delivery at 7 pm. That is impossible because the doors are obviously locked at 5. We tried calling the customer service line that day earlier in the afternoon but their automated machine said «all florists are too busy to answer your call». When he called the next day to get a hold of a real person they promised a re delivery the next day to our home instead. Again, NOTHING showed. Now it’s Tuesday and when I finally got a hold of a person to get a credit issued they won’t do it because I wasn’t the one who placed the order. Never mind it was paid for by OUR joint bank account.

Horrible. Missed Delivery. TWICE. IMPOSSIBLE to actually GET a note to delivery person, the operators simply write it down and it never gets acted on. They are pretty good at saying «i’m sorry» and DID give me half my money back after 2 missed deliveries and 6 phone calls to try to get them to surprise a friend at work. I ended up having to call her for an address she would be at between 8−5…blah…blah …blah… thanks for facilitating the romantic gesture, corporate weasels.

The flowers were absolutely horrendous! They were already wilted by the time my wife got them. There were only 3 roses and 3 lillies in the bouquet. I ordered the large for $ 79. I asked that the lilies be already bloomed. 1 had already bloomed (and was wilted), but the other 2 were buds. The worst experience ever.

I used Lori for my wedding flowers. They were absolutely gorgeous. She was easy to work with although we had some issues with emailing.