Annabelle Bridal

Incredibly disappointed and upset by my experience here! I found a Casablanca dress I liked and decided to order it here. Initially I was very impressed with Susan; she got me I for a fitting and helped with measurements and custom requests (hemmed, train altered, corset back). I was assured the dress would arrive in 4 months. 4 months later, there was no word. When I called the shop, I was told the dress was held up in customs! When it finally arrived less than a month before the wedding, I was informed they had not done a corset back, and asked «did you really want one?» The dress ended up getting shipped to the California factory and back with no word on when it was due back. It arrived back exactly 2 weeks before the wedding when I was out of town. When I was able to come in 4 days later, the dress had not even been pressed and was too large! (I think they did not take into account the change in size when adding the corset back, but no one would admit it.) Furthermore, I was barely greeted by the owner (who turned me over to the seamstress), and there was no apology for the stress of the experience or coming to check if I was happy with the dress. The seamstress made some basic alterations, but I was traveling to my destination wedding 3 days later so no further fittings were possible, and the owner didn’t bother to even come in to make sure the alterations worked out.
I ended up fortunate to find a seamstress at my destination who could fit me in for another round of alterations the week of the wedding. The dress fiasco added an unnecessary level of stress to the wedding planning. All my friends were appalled. Definitely will not be recommending this shop to other brides!