There are good and bad. This was our first trip to pump it up, we usually go to monkey bizness. I had purchased a groupon to try the place out. When I went to print it off it had expired, it was a one day only thing guess I missed that when I bought it. Anyhow, I had already promised the kids we would go so away we went to check it out. When I walked in the guy at the front desk was less than pleasant. I stood there for aBout 30seconds and then said what do I need to do? He pushed a paper forward on the desk and said sign in I told him we have never been here, he just said ok. I put the kids names on the paper and he asked how old the kids were, I told him and he said ok $ 12. I gave him my credit card, he said both rooms are open just go down the hall with the yellow wall. It doesn’t sound that bad in writing but his tone wasn’t friendly. If I was rating on just him I would give a 2 at most. I showed my kids both rooms which are actually joined together. My first impression was that the rooms were small. My kids really liked it though so that is all that matters. They play some great upbeat music, today’s hits type not kids bop. It is clean and I noticed they have the uv light to kill germs in both rooms which I love. All in all the kids had a great time. It is a little less expensive than other places we have tried which is a bonus.