RadioShack

I went to the hayward location, but customer service was lagging. So my next stop was radio shack in castro valley. I needed some LEDs for a project. The store manager Richard understood what I needed and was very knowledgeable. All radio shacks used to be like this, but sadly not anymore. The store was clean and they had a good selection. If will probably return and I would recommend this location.

PoweRocks Magic Cube 2 Portable Charger from RadioShack
I was on a roadtrip when my car charger went out and I knew I’d be on the road for hours still and didn’t want to chance my phone battery dying so I popped into the RadioShack in Castro Valley (Store 13 254) and was greeted warmly but I feel bad that in didn’t get her name.
So when I explained my situation she was very helpful and showed me all the different options and we compared chargers for power, quickness to charge (didn’t want to be waiting for the charger longer than necessary so I could get back on the road), size, color (one of the best was a construction orange ick, couldn’t get past the color) and I ended up getting the PoweRocks Magic Cube 2 in Silver it’s good for 4 full charges and you can charge multiple devices at once.
While driving this day I ended up needing to use Google maps (which is a huge drain on your battery) and it not only recharged me from 55% while using Google maps in about 15 minutes, that’s impressive! I didn’t even need to charge a second time and used camera and features the rest of the day.
Other chargers I’ve used cannot charge while using Google maps so very happy with this purchase and the assistance I received, keep up the good work.

Ridiculous. Sunday morning and they aren’t open. Unilocal and their own radioshack official website says open at 10:00 am but the sign on the door says 11:00 am.

I’ve had occasion to visit this store at least four times in the past four years; recently relieved they were still open (as RS closed many branches in recent months) as I needed to ask tech-​y questions when my laptop bit the dust. I had questions about my HP HDrive, replacing it entirely and pricing on available laptops I’d been researching. Helpful folks, who asked others if they didn’t know, and got other staff to help with options, bundles. I did choose to leave without a purchase.
Previously have come in for phones (the cheap Virgin Mobile version) & appreciated I could find it in-​store – & a friendly and knowledgeable staff even got it all set up so it was ready to go when I left (and she did it much more quickly than I would have been able to!). I’ve gotten replacement batteries for my cordless home phone – & the staff helping checked on the more expensive one, which he knew happened to be on sale – so it actually came out cheaper in cost, with a longer shelf-​life!
So all in all, I’ve gotten GOOD service from my local shop; only time I didn’t was the first time I’d ever dropped a cellphone in water – had their number handy (& figured they’d know a quick solution) & got a staffer on the phone (who was very inexperienced apparently) as she never mentioned to bury the phone asap in a bag of rice! By the time I was able to suggest she just ask another staff person… I was watching it fry – spinning in circles – on my dining room table… bummer!

If I could give negative stars I would; I am livid. I ordered an item online with the option to «ship to store». I have waited patiently but no call. I decided to track the package to see when it was due to arrive and I determined they got it 3.5 business days ago (signed for by «Pamela» on Thursday at 12:24pm, right now it is late Sunday afternoon).
I called the store asking about my order. The guy who answered tells me, «It still needs to be processed». Needs to be PROCESSED? They got the box and they have my phone number to let me know it arrived. What other possible «processing» could be involved here?
After getting some less than satisfactory help from this guy I ask to speak with the manager and the conversation (on the phone) goes something like this. «She isn’t here right now». «When do you expect her?». «We don’t know when she is coming back». «Is she at lunch, not working today or what?». «She is out for an extended time, we don’t know when she will be back». «OK, who is minding the store then?». «All us employees». «Well, you are doing a piss-​poor job at it… you have had my item for 3−½ business days and you still need to „process“ it???»
Bottom line is this was just poor customer service. «Pamela» apparently did not enter the package in to «the system» so it is probably sitting in some corner (if they didn’t SELL it to someone else)! The worst part is this was pre-​paid on my credit card or I would tell them to shove it. Someone needs to get down there and MANAGE THE STORE!!! #IDIOTS
I hope my item is there in the morning when I go to pick it up or this is going to get uglier…

I went In there for an auxiliary cord with a few friends after an eventful night and the workers only added to it. We were interested in the 3D printer display that they had and Nick was kind enough to show us how to use it. Both he and David were very charismatic and funny while still managing to be professional. They not only helped us find what we needed but we had a blast doing it. We spent over half an hour in the store shopping and learning about the display. Because our 3D sunflower was not ready when we left, we have plans to come back and see it tomorrow. Thanks for making an electronics store fun you guys! See you soon.

I shop at RadioShack frequently for electronics and they may not be the best retailer and their prices are high but the locations are convenient enough, however, after yesterday’s visit convenience may not be enough to convince me to go back! I went there in the afternoon to ask about getting my galaxy S3 screen fixed and the kid who helped me, his name was Chris, had a lousy attitude, like I was interrupting him from something more important and such offensive body odor I couldn’t even focus enough to listen to what he was saying! As soon as he walked up the smell was just overwhelming, at first I thought there was no way it could be him but after he went to check on a price for me and the smell went away and came back as he did I knew the smell was coming from him. I’ve worked in retail before and being that you work very closely with the public good personal hygiene is a must and most retailers have policies in place to ensure their employees abide by at least some standard regarding their hygiene. This must have been overlooked by this individual and he clearly has no regard for the customers he serves if he finds this to be acceptable. Unfortunately this is the closest location to where I live and will very likely find myself shopping there again soon, I know it’s a touchy subject but hopefully someone on the management team will have addressed this issue by then and I will not have to deal with offensive body odors next time I want to spend money on electronics.

Store # 3254. I recently visited this store, looking for some headphones. I asked, the person on the floor, & her name was Diane, she gave me a attitude when I asked her to see if they had the headphones I wanted in stock. I also, noticed that she yelled at one of her sales associates when they asked her a question politely. Since diane, didn’t answer my question, I approached another associate & asked to see if they had the headphones I wanted in stock. I ended getting my headphones after she helped, I would recommend shopping here, but if you do ask for any other associate other than Diane, because she is very rude & wasn’t helpful at all.

I recently came in today at radioshack for a replacement of a bad charger and i asked an associate named Shawna, where and what cable and charger i needed for my phone. She told me she was new, and how she composed herself was as if she has been working there for a few years, she was very helpful and inviting making me feel comfortable. I highly recommend her to go to for any phone oriented issues

This is a small store where I have had good luck with service… before today. The person that answered the phone need customer service skills training. It’s a shame that businesses don’t realize that every encounter with a customer/​potential customer is an opportunity to either advance their cause or do harm. The young lady on the phone lost me as a customer for that store. Forever. And, I will probably tell everyone I know not to go there.

I recently used Radio Shack’s new «Fix it Here» service, and was extremely satisfied. I’m not gonna lie– I tried to fix my own phone, and ended up breaking it even further. After realizing the extent of my stupidity, I decided to take my phone in and let somebody who actually knows what they’re doing deal with the damage I caused. The prices are very competitive with those sketchy mall phone repair kiosks, and the repair comes with a 90 day warranty. The customer service was excellent. Save yourself the grief of potentially breaking your phone by fixing it yourself, or dealing with a kiosk that might disappear 10 minutes after you realize they didn’t actually repair your phone– go to Radio Shack for high quality repairs and reasonable prices!

The wait at this radio shack is a joke, when they get busy you could be in for a long wait since every time I have been there there has never been more than two people working. The only one who knows how to get anything done is the manager, because the others working there obviously know nothing. I came in and got what I wanted even though it took FOREVER! I will not be coming back here if I can help it since parking is a PAIN and if the manager isn’t in I will have made the trip for nothing. The only reason for the two stars is because they had what I wanted. Save your valuable time and sanity and go somewhere else!
P. S. The customer service is fair but nothing to be applauded, even from the manager and that should be number one if you are a manager of a store!

Ask for Pamela. She’s very helpful and has a great personality.

I am really impressed with RadioShack these days. Really great customer service the few times I went and they were so nice to my little ones too. The service that I get has been consistently good, and my most recent trip for an iPhone upgrade deal was excellent. The staff there totally helped watch and entertain my 18 month old and even put on the film and the case for my phone. Love this store!

Wow! My husband went in last night and had gotten such A++++++ service from Jodie, I just had to Unilocal. She went above and beyond to help him with his issue. We are usually most happy with the customer service at this RadioShack store however this employee is a stand out star. From now on we will be shopping at this store for our electronic needs. We are so of sick dealing with the horrible customer service at stores like Walmart! You can even get that store to answer the phone… at ANY location! Anyway RadioShack gets 5 stars from us but Jodie gets 10 stars!

Bought some earbuds with 1 yr. warranty plan. Earbuds stopped working after less than 2 months. Brought them back and was told I had to leave earbuds and wait for giftcard via email. I asked what guarantee I had that earbuds were going to make it to wharehouse (hello, tracking number??) and I was told if I wanted a guarantee that I could just ship them myself. Since I don’t get the giftcard until the item has been shipped, I was not really inspired to leave them on faith with an employee who clearly had better things to do than help me.
Staff is not very friendly and not very inspired to help customers, they are in a single word, LAZY. I like to support local businesses, but next time I think I will just buy online.
Update: I shipped off my earbuds and received a gift card via email in less than a day. I went to get the new ones at Radio Shack and the sales associate, along with the manager were extremely helpful. I think this place is hit or miss on service depending on who is behind the counter.

I recently moved in Castro Valley. And while I have not had the car, was forced to walk here. First time, when I came here to buy an adapter it was easy. Second and the following times, I had no luck. It was too hard for staff. I tried to buy at&t go phone. Two of the sellers can’t help me even together, they knew nothing about this! Ok, I went to another place. Third time, I wanted to buy a printer all-​in-​one. I came with savings coupon on my flash drive (guess why). Seller said me that he can’t open file (he tried). Can you imagine? Bugaga! Is this radio shack or what? Laundry? HTML doc. It’s opens by any browser. Ok, I did it myself. Opened doc with demo laptop (sample on the shelf at the shop). But then they told me that i must print coupon! Despite the fact that on the coupon was clearly written: code for discount can be entered manually. I ran away shocked. Thanx God, now I have a car!

It is close and convenient.
It often has what I am looking for… but then I kinda know what to expect them to have.
As for service, I always go with fairly low expectations, but then I am quite consistently pleasantly surprised! They actually knew what I was asking about and could locate it quickly.