Ace Hardware

The staff at this Ace Hardware always treat me with a positive & helpful attitude in finding what I need. Great selection of products & services (even a copy machine which I needed to use when my home copier was out of service). I also like the location (in the Bel-​Air shopping center) bc I can get several errands done in one stop.

This is my favorite hardware store. I am greeted immediately upon entering and taken to the items that I need. They are willing to give suggestions and never scoff at my vocabulary of «thingy» and «whatcha-​ma-​call-​it.» I stop here first before heading to the big box store. They almost always have what I need. Watch for the fluffy cat, appropriately named Ace, who typically sleeps on the front register.

I like this store but they never have very many customers. This may be because they are pretty expensive. You can’t say they don’t have enough help though. One suggestion I would make is don’t make the customer feel like you are watching them thinking they are going to steal. This really is bothersome when you are trying to browse. Customer service is supposed to be friendly and helpful. I suggest training for your salespeople so they can improve their customer service skills.

I LOVE Ace Hardware! I am reminded of that if I ever shop at any other hardware store! The minute I walk in the door, I am greeted by a professional who not only finds what I need, but is able to direct me in exactly how to fix whatever it is I am working on. Not to be sexist, but as a woman, in her golden years, I often need lots of help to figure out how to do my own repairs. I am especially grateful to Jack (who has worked at Ace for years) and Nick who both know so many trades that they are easily able to guide me through all my projects. At Lowes and Home Depo, I always walk aimlessly through the aisles and then usually get incorrect advice from employees who have never worked in any trade. Guessing or false info has sent me back to those stores with returns, which are also a huge hassle since so many others are having to make returns too. But, hey, this review is about how much I appreciate ACE!
They are better than the best! I feel like I live in a small town, with the small town time and attention that the stores used to give in the olden days. Way to go!

This location has the best service and best products. Someone greeted me when I walked in and told me where to find my product. They had a wide variety of wrenches. Someone greeted me again while I was shopping. I chose the cheapest one, and it performed perfectly on a tough job. I got through checkout quickly and was very impressed.

I love this Ace. They always have plenty off staff to assist as needed. I can always get in and out of this store as quickly as I need.
They sometimes have items I haven’t been able to get at one of the large stores.
I’m so glad this store is in my neighborhood!

Awsome, I’ve been to this store many times in the past couple months and no matter what the project I’ve had no matter how difficult they (more than one employee at different visits) where they considered it a matter of pride to make sure I was happy and the project successful.

Great store amd great staff for everyday house issues. Far superior to the home depot down the street. That HD is a hell hole

These people are the rudest people I’ve ever came across in a business. I will never shop at ANY Ace Hardware. It is NOT THE HELPFUL PLACE. Go to Lowe’s or Home Depot instead.

Hi there! Ace is the place for helpful something or other!
So, I bought a total of $ 34 worth of tools from the Ace in Carmichael on Manzanita. 1 Hole Saw Arbor 7/​16″ and 1 Hole Saw 1−¼″.
I talked to the helpful fellas working there that evening and they said these would suit me just fine for the job I was trying to complete.
Well, neither worked out very well for what I was trying to do.
Bummer, I thought. So I got online to check Ace’s return policy. «We want you to be fully satisfied with every item that you purchase from
. If you are not satisfied with an item that you have purchased (excluding Gift Cards and gas-​powered outdoor equipment*), you may return the item up to thirty days after the original purchase date to receive a store credit (less shipping, handling and other charges). We recommend that you make returns of online purchases to an Ace retail store near you which will issue your store credit. If you do not have an Ace retail store near you, please contact a Customer Service Specialist by calling 1−866−290−5334 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.
*Gas-​Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials.»
Excellent, it was only 3 days ago, I’ve got boxes, AND my receipt. I’ll take these back and get store credit and get the things I CAN use.
Take it back in to the store and ‘stand in’? Manager Dalton Murphy tells me what he’ll take back the Hole Saw, «since it didn’t work right.» But not the Hole Saw Arbor, since it worked fine.
Right okay, I actually expected the opposite if I was going to get ANY hassle, because the hole saw actually LOOKS used, not the arbor.
Anyway, I say, «Hey I checked online and saw that you guys have a great return policy, and I’d just like to get store credit so I can get something else.» Literally used these tools for 1 PASS. I’m not kidding. I drilled one hole, and knew they wouldn’t work and took them back.
Anywho… He says, «Each Ace is individually owned and operated, and I’m not gonna take money out of my boss’s pocket.» Interesting response. He then says, well I can call the boss and see what he says. He calls Steve Brodie, the manager? and you’ll never guess what Steve says! He says, «Don’t return any of it!»
So now we’ve gone to the boss and instead of returning one item, we’re not gonna return anything!
I try to explain that what they are doing, is losing a customer for life. I have made many purchases from this Ace since they are right down the road from my house, but I will not return if this is how they treat customers with simple returns.
They didn’t care. Okay fine. I look at my receipt. Guess what it says right on it! «NO HASSLE RETURN POLICY — YOUR RECEIPT GUARANTEES IT!!!»
So much for no hassle, eh?
So this was all over $ 34 dollars. So what is that, $ 17 at most, «out of the bosses pocket.» Just to keep a frequent customer happy.
I mean, its $ 34 bucks. It won’t break me. Fine. But I will never shop at that Ace again. And I’ll do my best to tell each of my friends to do the same.
The funny thing is… right after, and I MEAN RIGHT AFTER… I drove to Home Depot to return a miter saw that wasn’t working right, and they took it back on the spot with no receipt and no box. So… Home Depot earns a customer for life and Ace «The Helpful Place» with «No Hassle Returns» loses one for life.
Just thought you’d like to know what was happening at the Carmichael store, run by Mr Steve Brodie.
Thanks for listening!
All my best,
Ryan

I needed 2 different kind of washers. The cashier saw me looking for help, offered. I explained I needed Teflon and steel washers. He said Teflon is tape. I advised that is what my dad advised I needed. Another guy started to help me and asked what/​where the washers were for. I advised my washing machine. He set me up and I was out the door. Found out the steel washers were not the right size, so I go back. The cashier remembered me and asked another guy to help me. I explained the «hole» was just a little to small. He said «It’s going to be hard to match the exact size.» He tries to give me a smaller one, I declined and said they had to be as close to possible. Then he gives me 2 more and says try these. They worked. T
But the cashier and the last guy that helped me did not give me the BEST service that I come to experience at Ace. Which is why they are only getting 3 stars this time.

I often find myself walking out of a store like Lowes because they don’t have what I’m looking for. At ACEyou do pay a little more. But the staff are friendly and knowledgable, and I rarely walk out empty handed.

Tends to get sold out of good name brand sales items, such as potting soil. U have to go on the first day. However, sometimes the sale items haven’t been delivered on the first day, and you have to go back on the second day of the sale.

I don’t know how this place only has a 3 star rating! I really wish that I had to buy stuff from ace more often but this was my first visit in YEARS. The second I walked in the door, I was already being greeted by two or three cashiers as well as an employee waiting near the door to help people. I asked where I could find something and instead of just telling me, he walked me all the way in the back where it was. He noticed I was wearing a knee brace and asked what happened so it was nice that they seem like they care about their customers even on a personal level. We had a conversation about sports and what I should do next as we walked back up to the cash registers. I was wrung up and was told good bye by everyone again. Definitely a good store!

I came here to get my car key copied. The prices are very reasonable and the staff is knowledgable and helpful.

I go to this place all the time cause I live so close it. Not the best or worst and that’s usually how my reviews go. I’d like to say it’s just ok. It kind of depends on the day you go and who’s working when. They always have what I need it just takes time to get help sometimes.

Selection is pretty good, though nothing really beats Home Depot in that regard. The staff does greet you when you come in, which is nice, and points you in the right direction. But I found they weren’t always as knowledgeable or as friendly as the Ace marketing folks might like you to think.
For example, I asked about a specific size of lightbulbs for a new lamp and was told it really didn’t matter, as long as the wattage was right. Took the bulbs home, and sure enough, Ace clerk guy: Size *does* matter, at least when it comes to lightbulbs.