Le Creuset

Le Creuset is a the purveyor of some very expensive cookware. I’m talking hundreds of dollars per pan/​pot. Even being the ceramic coated cast iron tools that they are one has to question if this cookware is right for you. My opinion is that a few pieces here and there certainly can be very nice IF you cook a lot. If you are a casual cooker it’s just not worth the investment. But if you cook everyday and go through a pan once a year because of use, these are a good investment. Not only will they last forever but cast iron with the semi non stick coating is the way to go in terms of a pan that performs well with heat distribution and a (semi) non stick surface that’s not the dreaded teflon or its more recent varieties. It’s old school like I like. Plastic and teflon is for a budget, but if you’re ready for the next level glass, wood and ceramic coated cast iron please!
That being said, this stuff is still very expensive. That’s where the Le Creuset factory store comes in. This is a true factory store so the pieces are «seconds». I know a lot of companies now create their own «factory store line» to continue the illusion of value where they’re just making a lower quality line. Not that there’s anything wrong with that since it can still be ok. but that’s not what’s happening here. The ones here are pieces with defects and thus regulated to the factory store, how this model was originally intended. That being said, it’s perfect for some of us who even as avid cookers would never drop that much money on a single piece of cookware. The caveat being is that you have to inspect the specific piece you’re buying. That’s your responsibility as a consumer in my opinion, even if it comes in a box from the back.
Bottom line: If you’re thinking of starting a cookware collection that will last your lifetime and are willing to be a little choosy and wait for their holiday sales for even more off the factory prices, this place is great.

I went in today anticipating to buy new cookware. Rachel helped me to find the pieces I needed and was very friendly, knowledgable and helpful. I purchased cookware in the beautiful Caribbean color at 40% off outlet prices and they are first, not seconds! Score!!! Will be back if I ever need more pieces.

The title of this review is: Where is the Zero Star Button?
So I’ve been trying to cook at home lately in order to eat healthier and it was time for some decent pans. I purchased four of them from Le Creuset based upon recommendations from friends. While at the store the sales rep told me they all had a lifetime warranty. So I paid the ridiculous prices Le Creuset charges, took them home, unboxed, washed, and carefully put them away.
Two days later I break out one of the new pans and go to cook with it, and once I take a closer look I realize the pan has been HIGHLY used. There are deep scratches all over the non-​stick surface and the underside has significant heat discoloration from previous usage.
This damage appears to be on only one of the pans so I go back to the store to exchange it and the sales reps tell me they can’t do anything because it was used. No kidding it was used, just by someone NOT me. They tell me I have to call customer service.
So I trek back home and try customer service. It goes straight to voicemail. On all five attempts at different times and days. I finally leave a message and hope for a call back. SIX days later I receive a voicemail message from Le Creuset that says i should call the support line for help. They give me the exact same number I originally called to leave the voicemail. Yes. Really.
I’ve tried calling them again and leaving more messages and they have called back once more at odd times while working and I have been unable to speak to them.
Did I mention the receipt I originally received says I can return the pan for a full refund within 45 days? I guess that was a flat out lie.
Oh and get this. That lifetime warranty they talk about? It doesn’t cover anything short of the handle literally falling off. If you read it closely, it doesn’t cover anything caused by normal wear. If the pan wears out to the point you can’t use it under normal wear, and you won’t honor the warranty, that ISN’T A LIFETIME WARRANTY! Unbelievable.
So I boxed up the three other pans that were in good condition and returned them out of spite and annoyance. There’s only so much I can take. I don’t like to cook in the first place and this was just adding insult to injury. I’m going to invest the money from the three returned pans into a lifetime supply of paper plates and plastic «silverware» from Costco and pretend I’m still living the bachelor’s life.
I should have researched more before I bought this brand. It’s just a massive scam. Le Creuset is the Nike of the cooking world. You’re paying for a name and some stupid colors on the pan, nothing more. You can get better cookware for a fraction of the price from Lodge Cast Iron, Well Equipped Kitchen, and Chantal.
Don’t get burned by Le Creuset (pun intended). They don’t care about their customers or their reputation.

During the end of the year holidays the store was having a 40% on almost all products. I have always wanting to buy one of their products but because the normal price is a bit out of my budget I never got a chance. However with this discount I got courage to purchase! I purchased two pans. They are the nonstick shallow fry pan. The pans looked very pretty and I was very excited to start cooking when I get home. At the store you show one of the sales rep which ones you want on the shelf and they go in the back to get a «new» (you will understand why i had to place the quotation makrs around the word new later) one and set it aside.
I come home opened it up and it had a bunch of scratches and it looked like it has been used when u look at the bottom.
I took it back to the store and the lady said they can not do anything about it and told me to call customer service. I called customer service and it says that all the reps are on the other line and can not take your call. If you stay long enough the call tales you to leave a voice mail. I hung up and called again. I repeated this for about four times thinking maybe I will get connected to a real person. No luck. I finally decided to leave my name and phone number. I am waiting on their call back. BUT REALLY??? why your customer service is so busy? I thought Le Creuset was a big company. Does this mean they can not afford to hire more reps? Or does this mean their product is not good and there are many people complaining?
I dont understand why the lady at the store could not just exchange for a real new one. The product works good but the customer service is the total opposite.
I hope they call back soon otherwise I need to find other ways to get a NEW pan!

I purchased $ 100 teakettle from here and within a month the inside was corroding and rusting in spots. When I called to see if I could exchange it they said no because I had used the product and they only take back unused items! When I explained that it should not be rusting after one month and that there would’ve been no way to know that it was defective without using it, they were apologetic but said that it was store policy not to take back anything that had been used and that I would have to contact the main headquarters to return it (which I did and they want me to pay a large sum of money to ship it across the country so they can «inspect it themselves»). I wish I had known the store policy ahead of time, I never would’ve shopped here, what horrible customer service to say that if you have a defective product but it’s basically your problem to take care of it

Ask why EVERY item is discounted before purchase. Ask if it’s a secondary item.
They do not tell it’s final sale nor As-​Is, while you washing your grill and find out the crack, everything is too late.
We bought the square grill and oval pot, spent more than an hour, chatted with the sales, customer service was awesome, price was 30%(not even low), we asked why is this piece $ 10 lower than other color, he says the store got different promotion by seasons, but just don’t mention the defect!
It’s a secondary product (or whatever you call it). After I went back to the store and wonder why is cracking, he finally tell «it’s not dangerous».
Called the warranty service and got the same response, any cracking is not under warranty.
I would rather pay original price for a product I can use for years. Not something could crack or chip in times. I didn’t realize the branding offers such an awful marketing strategy, not telling the defect? especially for this particular store. Very disappointing, feel frustrated after spoke to the sales, he gave me a warranty form, which proves useless, without expressing his apology or sympathy, I walked out to the store FOREVER.

Firstly, customer service here is great. But god forbid there is an issue with merchandise. I bought a tea kettle from the store and discovered on first use the whistle doesn’t work and the spout is misshapen resulting in water pouring down the front of the kettle whenever I try to use it. When I inquired about returning it due to defects and poor quality I was told I would have to ship it at my own expense to their merchandise team somewhere on the east coast. Sorry, but for a high profile company known for quality and a price to match I shouldn’t have to jump through hoops when they fall short. So buyer beware: no returns and no exchanges at the store. I guess that’s what I get for buying a $ 100 kettle. And back to using my trusty kettle from goodwill.

For years I’ve been lusting after Le Creuset. I made my first purchase today (3.5 qt Braiser in Caribbean Blue). My shopping experience couldn’t have been better. I was greeted eagerly by John. He was very knowledgable, helpful and honest. Glad to have such a sweet shopping trip associated with my first of many Le Creuset purchases.

A big yes please and I want it all! I have just started my collection. So much to choose from. The best stiff to cook and bake with ever! I luv this location. Again very close to my timeshare and easy to shop here when I am down here on a relaxing day or my mini vacations :) The employees are friendly. The store is always clean and well stocked. I recommend this place to anyone and especially to try out these products to cook with if you haven’t done so yet …

Unfriendly, insulting clerk. Wanted to make a simple $ 17 purchase and was refused because I didn’t present the «correct» photo ID. Tried to use the American Express card with photo on card. Unacceptable says the clerk, it’s the store policy, need additional ID which I didn’t have with me. Had to leave without purchase, won’t go back till policy changes. Suggest others take a stand on this unnecessary, overbearing policy.

Love their product, love it even more that it’s at a discount here !

Great quality cookware that lasts forever! And you can get the best deals on it here at the outlets – they always have a sale going on (sometimes you may just need to wait a month or two for the better sale). Make sure you get added to the mailing list as they will send you extra coupons even up to 40% off

This place was awesome!!!
First off, when you walk in the aroma makes you want to eat… and then eat some more. The guy said they just steep herbs to make the place smell like there’s yummy stuff cooking in the kitchen. Very well played Le Creuset!
I felt like I had ADD in this place because of all the vibrant colors. I spent quite a while in the store browsing at just about everything. You could easily spend thousands in there if money were no object and I certainly wanted too. Lot’s of gadgets, amazing stone wear, and ceramic cast iron. The staff was very helpful, friendly, and answered all of my random questions.
I would recommend stopping in when you’re roaming the mall. You’re sure to find something you can’t live without!

The colors in this store brighten my day! I love it so much. Ceramic Cast Iron is amazing — you’ll keep these forever!

I’ve been a fan of Le Creuset for over a decade, but was pretty sure I’d never be able to afford any … until I found one of their outlet stores! They have a great selection of one-​off items that are still 100% beautiful & functional for many decades. The staff at this location is very helpful & informative. My husband & I have been here 2 – 3 times to add new pieces to our collection & we continue to be very pleased with the service & selection.
Bonus: 15% discount with your military ID! Be sure to sign up for their mailing list too. They don’t send you things very often, but when they do, it is a great discount!

While there were a few items here on sale, I really was expecting more. None of the pieces were on sale in the color that I like, Caribbean Blue which made me very very sad :(
I got a square grill pan for 40% off and if you sign up for their email program you can get 15% off your next order.
It was crazy to see so much Le Creuset in one place but I still have a feeling I can get a better deal if I just keep scouring Homegoods long enough.
Not going to be making any special trips down to Carlsbad for this one.

I can pretty much guarantee that you won’t find anything Le Creuset at a cheaper price than at this outlet. In fact, you probably won’t even come close; the outlet’s prices are just UNBELIEVABLE!
My sister and I dropped in on Black Friday. We ended up purchasing:
+ 3 ½ qt round dutch oven
+ 7 ¼ qt round dutch oven
+ (2) large spatula spoons
The total was less than $ 300!!! Just to give you an idea, the suggested retail price for the 7 ¼ qt dutch oven alone is $ 385, so you can understand why I seriously have to refrain from buying one of everything in sight.
Le Creuset used to send their slightly flawed pieces here (ones with small chips in the paint, for example), and that was the reason they could sell them for such low prices. Well, get ready because starting next year, the outlet will carry only FIRST-​QUALITY items!
I’m already planning my purchases for the next time I’m here!

Stopped in here to see if I could find green stuff for my kitchen. So many choices! They now have Le Creuset in purple! Fun to look. Didn’t buy this time, but will be back.

Scored on a nice pan for just $ 20. The salesperson was very nice and helpful.
Lots of pretty colors and my fave is the Carribean blue.
Since I’m well stocked in pots/​pans, I didn’t buy more, but I’ll be back to check out any other specials.

HOT TIP!!!
OMG… Ok… yes I’m a freak when it comes to cookware. Stopped in today on a break with my co-​worker (he wanted to look at something) and I found out that AAA members get 15% off all the time!!!