Elán Sandcastle Shores

Heartless and disgusting company with ZERO morals and respect for tenants and their loved ones. A tenant living here, known by many, passed away unexpectedly after only living in the apartment for TEN DAYS. Naturally his family has been devastated. While Jessica the property manager has been helpful and a true example of customer service, the individuals in upper management above her (the ones that make all the decisions) have ignored phone calls from the deceased individual’s family. The family was told they would have to pay $ 3,000 in fees for «breaking the lease» (their son/​brother DIED mind you) and pro-​rated rent into the next month. When the family members called to discuss how much they owed the company, their phone calls went unanswered and blatantly ignored. Live here if you want to reside in a «mini Vegas» ²⁴⁄₇ with senior managers that truly don’t care about you at all; they want your money, and will go to any lengths to get it.

I have lived in many apartment complexes, so I guess you can say I’ve seen the good, the bad and the ugly.
One thing I have noticed while living at Sand Castle Shores is the great management team, they are on top of every issue as soon as it happens! This is a very very rare thing for a property management company, normally you would not get that.
My hat goes off to the staff working at Sandcastle Shores!

My friend found his roommate who had passed away in their apartment at this establishment. He obviously is in shock and no longer feels he can live there. He contacted the management about moving out and they want to charge him almost $ 3000 for breaking his lease and the next months rent! I understand there is a policy in place for breaking a lease, but this is insane! Poor guy.

There are many property management companies in Carlsbad; the best thing you can do is stay away from Élan. This is a cold, heartless company and they will do everything in their power, despite how unethical or morally wrong, to take you for every last dime you have.
My roommate suddenly and unexpectedly passed away 10 days after we moved in to Sandcastle Shores.
That’s right, 10 days.
Finding him the way I did was a traumatic experience which left me unable to stay in the apartment one more night. I approached Élan to discuss my options to terminate the lease. I can not afford the apartment on my own, and even if I could I would not be able to due to what I had witnessed.
Élan came back to me and explained that I am in a legally binding contract for 1 year and my roommate’s death does not change that. They gave me three options:
1. I am obligated to pay the full rent for the 1 year term
2. Find a new roommate (but it must be stated that the previous tenant died in the room)
3. Pay an almost $ 2,000 lease break fee as well as prorated rent for the next month after my 30 days is given in writing). This comes out to almost $ 3,000.
I lived there for 10 days prior to this incident, we weren’t even finished unpacking.
I didn’t want to break the lease at Sandcastle, I was forced to break the lease due to my roommates death and the gruesome fashion in which I found him. This company does not care about its tenants, they care about their bottom like.
Like I said previously, there are many property management companies in Carlsbad, stay as far away from any property Élan manages or you will regret it.

I lived here ²⁰⁰⁵⁄₂₀₀₆
Really loved it but moved for 2 reasons
1) this area is prone to mice due to fields nearby
2) noise of train
3) no washer/​dryer in unit
But you know what, this is such a nice complex I’m considering moving back
It’s maintained well and it’s so close to the beach!
There’s not much resolution to the problems
But I learned peppermint oil keeps mice away
So if I come back, that’s just what I’ll be doing