AT&T

Cambridge, United States

1.1

Closed now

11 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 617-349-3555
Website:
www.springmobile.com
Address:
692 Massachusetts Ave, Cambridge, MA, 02139
Central Square
Nearby public transportation stops & stations:
220 ftWestern Ave @ Green St
270 ftMagazine St @ Green St
310 ftCentral
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Accepts Bitcoin
No

Today

Today 9:00 am – 8:00 pm
Closed now
Local time (Cambridge) 07:41 Friday, 29 November 2024

Business hours

Monday 9:00 am – 8:00 pm
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 8:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 8:00 pm
Saturday 9:00 am – 8:00 pm
Sunday 11:00 am – 6:00 pm

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11 reviews of AT&T

No registration required
Place rating: 1
Kill Devil Hills, NC
Man I hate writing bad reviews but this was unlike anything I’ve ever experienced. I don’t want to go into detail but I honestly feel I’m getting ripped off. I’ll be filing complaints for sure.
–everything was broken
–store was gross with trash on counters
–completely Mismanaged location
–long wait times (min 1+ hours)
–horrible staff. Not knowledgable.
–not many phones in stock
AT&T I pray you read this… you need to shut this location down.
11 reviews all 1 star… commerce onnnnn man.
Place rating: 1
Worcester, MA
I went in to activate a line for a device I had already purchased. Everything seemed fine, except it turns out the representative had enrolled me in the «protection plan» without asking. I only found out about this when I got an email from the insurance company several days later. I will never return to this store.
Place rating: 2
Brooklyn, NY
There is nothing on the shelves except for cases for antiquated phones. The store is motionless. Silent. Dirty. Depressing. It might be the saddest store I have ever been inside. On a positive note, this does appear to be its first two star rating.
Place rating: 1
Cambridge, MA
This is by far the most awful AT&T store I have ever been to. I walked in there (mind you it’s a tiny whole retail location) and neither of the 2 employees had the courtesy to greet me. I’m certainly not high maintenance, but when someone comes into your business, you should always say hello — it’s the polite thing to do. I waited in line for 25 minutes while the manager of the store and the male sales associate helped 2 people ahead of me. Not once did they acknowledge that they’d be right with me or apologize for the wait. Then I was finally helped, they told me that in order to transfer all my pictures, it would take 3 hours — I’ve never heard of it taking that long in my life.
No wonder this place got such bad reviews, go to another AT&T store. You’ll say yourself the hassle of dealing with rude, inept sales people!
Place rating: 1
Cambridge, MA
Awful customer service. Walked in, stood there for 15 minutes with no acknowledgement. The guy sitting at the computer just sat there stating at the screen. Will never go there again. Makes me want to switch from AT&T.
Place rating: 1
Somerville, MA
I arrived 50 minutes after it was supposed to open, and it was closed with the lights off and no indication of if/​when it would be open.
Place rating: 1
Somerville, MA
I went in to upgrade my phone. The sales rep. told me I wasn’t eligible for an upgrade and wouldn’t believe me when I told him that was ridiculous. So I went home and upgraded my phone online. This guy was useless and a waste of my precious time.
Place rating: 1
Cambridge, MA
I wish I had read the reviews of this store before stopping in to get my phone here. I would have gone to Apple instead. Customer rep took FOREVER to order me a new phone and the store never called me when it came in – I had to make the call to find out. Forget it. Go to an Apple store instead to get an upgrade!
Place rating: 1
Beacon Hill, Boston, MA
The sales guy did the following:
1) deactivated the wrong SIM card on a family plan
2) lied to me about whether or not the Apple store charges the MA tax retail price for the iphone at its store (they do not, so I overpaid by $ 40)
3) sold me a faulty iphone (he opened the box and I question whether it was new) and then when I called to get a phone whose battery did not die within 24 hrs, told me there was a $ 35 re-​stocking fee
4) was arguing with his coworker and checking his own phone while assisting
5) changed from his uniform into his street clothes while my phone was updating
6) filled out his own customer satisfaction questionnaire with all 10’s right in front of me.
There were so many warning signs to run, but it was the end of the day, and I was exhausted. I had to go the apple store to get a new phone and everything fixed. Never use this place to get a phone. Go to an accredited AT&T (corporate store) or Apple to get an iphone.
Place rating: 1
Cambridge, MA
Salesman was completely useless and rude.
Place rating: 1
Central Square, Boston, MA
Terrible customer service at this branch. Even though it has a convenient location in bustling Central Square, don’t bother coming to this branch. You’ll have to deal with a nitpicky employee who gives you a hard time for no reason. All he cares about is arbitrary compliance, as if he’s a robot. It will be a much better use of your time if you make the trek to a nearby AT&T store.