Staples the Office Superstore

After playing around and looking at printers for 15 minutes, an older man comes walking up and gets assistance before I do. Really? I wasn’t greeted when I walked in, and no one said two words to me. Headed to Best Buy to purchase my printer.

Came in to pick up an online order. I had the delivery confirmation in hand with order number. After finding someone to help me, it took them over 25 minutes to find my order. At no point was I updated on the status or offered a place to sit (I’m noticeably pregnant and standing that long isn’t exactly comfortable). No apologies were made. Really poor customer service all around.

Went in about an hour after the store opened in the morning. Every employee greeted me, and while I was wandering around, I got asked if I needed help. They had good deals for what I needed for my presentation. I also used a coupon. I left smiling!

Horrible customer service. Was passed by 5 associates after asking to a someone for help. After asking my question the associate refused to go help me look and told me to check michaels because they didn’t have it… After looking for it I found what I was looking for. They don’t even know what they have in their store!

Staples is the absolute worst place I have ever had the displeasure of being a customer. I ordered a really nice Jesper Office 63″ desk on 8÷10÷2015 (forced to go through
) for an expected delivery date of 8÷19÷2015. The order stayed in processing until 8÷14÷2015 when it switched to shipped.
The expected delivery date updated to 8÷14÷2015 and I got excited. Checking the tracking number, nothing showed up so I thought it was being delivered on a staples truck. Seeing as I had errands that day, I made changes to my schedule to ensure delivery could take place, even going so far as to posting a delivery release form on my door when I would leave.
Hours went by and still no delivery. I contacted staples to see if they made residential deliveries after 5PM, and was advised that they continue until the truck is empty. Flash forward to 8PM, still no desk. I put in a missed shipment form and stewed in anger the entire weekend.
Monday 8÷17÷2015 came and a lady named Kim called. She advised me that the order had a FedEx tracking number attached to it and gave it to me. Low and behold it is an invalid tracking number. I contacted Staples again and was told that the number is indeed invalid and that they would have the special orders department contact the vendor and call me.
Tuesday came and went, no call, no voicemail. I contacted Staples again on Wednesday and was given the same information: invalid tracking number, special orders department would contact you. I then reached out to Staples via Twitter (shout out to the CSRs that handle that account, at least they can get things moving) and they told me that someone would contact me the next day. All this time, the «tracking number» shows a delivery date of 8÷19÷2015, of which the desk did not arrive.
Today, Thursday, I get a phone call in the early afternoon. Actually, scratch that, a voicemail (they didn’t even bother to call and used a direct to voicemail method for the message they left). A lady by the name of Tracy left the voicemail telling me they didn’t even pick the product up from the warehouse! I called to have them cancel the order. Once again, they didn’t bother to do anything and I reached out to their Twitter account to get that done too.
Oh, and as if this whole ordeal wasn’t painful enough, FedEx called me saying they had a message that the desk needed to be picked up from my location. This magical desk that never even left the warehouse.
Staples, the only thing your slogan of «that was easy» is good for, is pushing your customers to the competition. If you don’t change the way you do business, «that was easy» is going to refer to your chapter 11 bankruptcy filing.
UPDATE: The stop delivery request failed, and the desk shipped out on 8÷20÷2015. Looks like I’ll be getting this desk after all. I contacted the office of the president for Staples @ 1−800−338−0252 (M-​F 9am-​5pm Eastern Time) and spoke with Amanda who is looking into my order issue.
UPDATE 2: Received a coupon for my trouble, and my desk is on it’s way. Sucks that it be this way, and I will be waiting another week until I am on my install project. +1 star for the speedy response by Amanda.
UPDATE 3: Desk shipment has been delayed, then I find out that once it arrives locally they have to SCHEDULE a delivery which can only be Monday-​Friday during normal business hours. NEVER ordering anything from Staples after this whole thing is over. We are now on day +13 on when this item should have been delivered per «expected delivery date»
UPDATE 4: Contacted FedEx, turns out Staples placed a redirect of some sort on the shipment. No desk is being delivered! Had to reach out to the office of the president again. We shall see what happens! Stay tuned!
UPDATE 5: Contacted the office of the president again, had to ultimately cancel the order and received compensation for the trouble. I don’t know what the heck happened to the desk but some how it got a rescind order and was sent back to the manufacturer. Literally was at the next town over and never got delivered. After this whole fiasco, I will not be shopping at Staples ever again. Back to 1 star.
UPDATE 6: Received a notice that I would get ‘return labels’ for my order which never arrived. I had to contact staples return department to notify them that the package was never delivered and FedEx redirected it back to the vendor. They pushed the return through. We shall see when I get my refund.

Customer service is not the name on the building, but the person delivering it!
Today I bought a high quality printer, MSRP of $ 600 for only $ 400. The manager was perfectly happy to price match to the printed ad I brought in. I confirmed the price by phone and that the product was in stock.
I used to think of Staples pricing as «retail +10%» but with today’s experience I can’t wait to get my next tech supplies from them. Maybe the high price was just the Moorpark store (now closed and gone).
Special thanks to the guy at the welcome counter, Steve Green (assistant manager) and store manager, Calvin Peterson for being so willing to help!

Never again.
I walked in here with, what I thought, was a simple job. 5 pictures printed 8X10. I walked up to the print center and began to wait. There was only 3 people working in the store and about 15 customers so I expected a bit of a wait. After about 5 minutes another employee walked over and offered to help me. I gave him my flash drive, with the one JPEG and told him what I needed. He seemed to comprehend so I told him I was going to grab some tape and I would be right back.
Now, I’ve had jobs printed at other office supply stores so I KNOW this only takes them loading the image and hitting print. I was fully expecting to get back with my tape and check out.
I get back to the counter and to my surprise the guy is now helping someone else! I thought to myself this was strange but maybe he was just helping them while waiting for me to get back. So i wait. He takes about 5 minutes helping her and then turns to ANOTHER customer. Like WTF. Now I’m pissed. So this job takes another 10 minutes. My turn again and guess what, he hasn’t even started the damn job. HASNT EVEN STARTED IT. so he saunters over, feeds me some BS on how the printer is «giving him problems» and starts the job. Less than a minute later the pictures are printed, like magic!
BUT
guess what? the printer IS messed up, not that it wouldn’t print but that it left GIANT scratches all down my picture. The guy tried reprinting them, and same thing. He let me keep the best ones and didnt charge me but they are useless, I can’t even use them. As I’m leaving the store I realized they’re also not even 8X10.
Last time I will visit a Staples and the thing I’m most pissed about is that I gave them $ 3 of my money for the tape.

Horrible Customer service! The Manager is awful and useless. Do not pay extra for getting anything built because they do not follow through and they will never get it done in the time they say they would.

The worst customer service ever! It took them over 5 months to just make custom made receipts for our office. First time, after 3 months of placing the order, they printed them under wrong address, then the 2^nd time they printed the wrong size. I talked to 4 different managers, no one wanted to take responsibility and they were all blaming it at each other! None of them had an intention of taking care of the issue!
After 5 months they finally had it ready.
They didn’t even apologize for it and wanted to charge me for the two times that they printed them wrong. I will never use their printing department ever again !

Lizzy is the absolute best! SO HELPFUL AND NICE! As for the manager that I asked where an item was… He was incredibly short and rude. Obviously, you need to take notes from Lizzy. Thanks

This place has the worst customer service of any business I’ve been to. The last three times I went there they did not have the basic office supplies that I needed. For example they did not have a green highlighter pen or a desk lamp. All things you would expect to find at an office supply store.
The most irritating is their hours. They close at 8 on week nights. Early, but I’m fine with it. The problem is when you show up at 7:55 and they won’t let you in because the store is closing in 5 minutes.
Don’t they get it that target is just a few doors down and has, so far had the office supplies that I was unable to find at staples? Additionally, target has more convenient hours and better customer service.
You can probably guess where I’ll be getting my office supplies from now on.

Awful! I hate giving bad reviews but this particular Staples is ridiculous. First of all they are over priced, but I can live with that. It’s the customer service I have a problem with. There is never anyone on the floor to help you, so I wait until the checkers line is clear (no customers) and ask him a simple question about ink cartridges. He has no idea and spends 10 minutes looking up on his computer then points to where they are. I asked if he could just take me over to get the one I need and he says NO! Fine so I go find it myself and get in his line again and when it’s my turn he takes someone from another line first saying «they were waiting longer»… Third bad experience in a row. Not going back.

They changed the rules on the Cartridge recycling program and only after I had dropped off over 15 cartridges did they tell me .and cause I buy years worth of cartridges at a time i don’t qualify as have to spend $ every 180 days they are giving me $ 0 for the 15 I’ve dropped off and won’t give them back either

Great service, was looking for a chair and employee’s were great in helping me get a chair. Great service at all times whenever I am here.

Very helpful staff. I’m lucky to have them in my backyard. Friendly and courteous!

I love the local Camarillo Staples.
The store is always fully stocked, never out of my printer ink!
There is a particularly spunky young woman that works in the copy department and casheirs sometimes — she’s super duper friendly and excited. I always leave cracking up and with a big grin when she helps me out.
The staff is friendly, always greet me and whenever a team member walks by always asks if I need help.
It’s well organized and I feel like I can always find what I need. I don’t spend too much time wandering around hunting for things like at other stores.

I really like this Staples, the customer service is so wonderful. I needed a phone charger and they didn’t have it… but the guy looked online and found people who did… now how awesome is that! I will totally be coming back here!

5 solid stars all because of a guy at the printing counter named Jeremy.
After not being very happy with the print quality and pricing at kinkos for my quick printing needs, I went to staples and was so glad that I did. The person that helped me was Jeremy, he was so sweet and so helpful, a breath of fresh air! When he told me there were 3 print jobs ahead of me and the wait would be more than an hour, he offered to load up a self serve printer with my choice of paper and he would watch it while I shopped!!! By the time I got back to the counter with other things that I shopped for, Jeremy had boxed up my print job and had it waiting for me, and charged the self serve price. Service really doesn’t get any better than this, and I have shopped here plenty of times in the past but NEVER was treated so well, Jeremy you are my hero!

This is where I bought my last couple of Canon camera’s. Just like Circuit City, Staples strives to have the best prices possible. They are willing to match or beat up to 110% up to 30 calendar days after purchase.
I also normally go here for their Black Friday specials as this store has NO lines (maybe I shouldn’t review this location, lmao) and I can usually walk in and out with bags and bags of deals.
My computer chair, desk, and memory cards are always bought here as they always seem to have a cheaper price than the other places I’ve gone to.