Kahala Coffee Traders

Their chocolate mint latte wasn’t anything special and it was expensive at $ 4.95 for a regular size.
I only got this because their Green Tea Latte was sold out.
I won’t be back.

Great place and Tasty, been here and their other shop Surf City Squeeze.
A+

Terrible customer service, terrible coffee and they charge for a cup of water.
Water: I needed hot water to warm up a bottle of milk and it was $ 1.08. The guy behind the counter explained that it goes thru their filtration system, that’s why they charge. How about you get tap water and nuke it for me instead? I was in a hurry to feed the little one, otherwise I would have told him to pound sand.
We also ordered an iced coffee and a flavored hot coffee. Both coffees were taken from an already brewed container of coffee. There’s a shiny, fancy coffee maker right next to it, how about you brew fresh coffee when people are paying more than $ 4 a drink?
Both drinks tasted stale and watered down.
If I wasn’t short on time, I would have gone to Kona coffee or Starbucks in the other food court. Or even McDonald’s at the other end of the mall. Never again.

Outrageous prices for the poor customer service that we had tonight! The staff was so unfriendly. At least try at your job even if you don’t like it. Unless they change their staff, I would not recommend this place.

Horrible customer service. We ordered $ 30 worth of drinks and the lady tonight was pissed off because we made a request for one drink to have less of a specific ingredient. She started talking under her breath and shaking her head while she made the drinks. Very unprofessional! She stated that they are closing soon. It’s 8pm and they close at 9pm… wow!

Really crappy for the price. I ordered a medium hot café mocha and it was $ 5.13. It was small and of mediocre quality. I wouldn’t recommend this place.

Grabbed a Large White Chocolate Mocha Frapp yesterday. The girl at the counter was nice and answered all my questions about their coffee. Expensive coffee but the Frapp is suppose to have imported coffee from England and they used Ghirardelli Chocolate in the mix, so I can see why the price was high. They said they serve coffee from Hawaii also (no, I didn’t bother testing them on this just because I’m from Hawaii). My coffee was sweet but not too sweet. Definitely tasted the coffee. It was good coffee … now why I gave 2 stars … I have no evidence to support this, but my husband and I got the runs all night and the next day. Maybe the coffee was too strong and we’re sensitive (doubt it). What ever it was, it made us sick. Coffee makes people «go» but hell, Starbucks never made my intestine feel like it came out like this coffee did. My husband had the Caramel Frapp. Try it if you want, but I’ll stick to Starbucks.

One of the best coffee makers and great desert menu! Highly recommended! Wonderful service!

I love this place it’s great the smoothies are great and the chili cheese dogs are awesome I really don’t understand the three very long previous reviews .it’s very apparent that it is some sort of personal attack. that is a shame.

Inspected my hot dog and no hair. Dr Pepper was fine, chips, crisp. Customer service was also good. Some have their off days, glad it wasn’t today.

0 stars, a big Fuck. You. And I should’ve called the health department on you nasty inconsiderate asses!
Found a let’s just say hair in my hot dog, it was short and curly, so you decide what it was. I only took one bite before I noticed it and brought it back to the counter.
The lady looked really annoyed and she said to me, «What do you want?» I told them that I noticed a hair in my hotdog and kindly asked for a refund.
She smirked at me, glanced at her coworkers and they laughed and said «You put it there huh?» They got the nerve! Why would I put a hair in my own food, take a bite and try to refund it? Are you insane? If not, then that bitter attitude of yours has definitely consumed you.
They refused to give me my refund of course so I told them to keep their money. Obviously, if you have to charge $ 7 for a standard 6″ hotdog, and keeping that $ 7 is more important than presenting decent customer service anyway, then I see where your priorities are at and that maybe your shop could really use that extra spare change!
I’m a waitress and help manage the front of the house myself and honestly, things like this happen. You deal with all types of requests and complaints, but it’s how you recover from a situation and how well you work with a customer to get a better understanding of them and your business.
These mean spirited people have no interest in any of that which is why they rely on the location they’re in, so they can get by with charging people 3x over for their mediocre food, why they look like they hate their jobs and why they’ll always have people writing reviews like this.

Dark café mocha– yummy. just too expensive $ 5.13 for a regular.

From the first impression to the last impression, this place is not concern at all about customer service or customer satisfaction but feeds out of the fact that there is no other coffee stand nearby.
We spent about $ 30 on coffees and snacks but we walked away feeling crappy and I was so close to asking her for a refund. The lady gave us the biggest attitude and did not have any fundamental customer ethics 101!!! She lady was simply mean!!!
The coffee was way too dark so we asked for some hot water and she charged us a dollar. Ok that would have been fine if she didn’t give us the biggest attitude!!!
Note to owners of this coffee shop: get your customer service straight!!! Your employees represent your company’s image and having service like this should never be tolerated.
I will never ever return here for anything… if I happen to be craving coffee, I will walk a bit further for Starbucks!
Customer service: epic fail!

I’m not sure how come this place got such a horrible review.
I only came here to get their coffee … was thursty.
T: So, what kind of coffee is good ?
Boss: I don’t make anything that’s not good. If you want something that’s crap, starbucks is close by.
T: Hahaha … (I drink starbucks a few times a week).
Anywho, I got a white chocolate mocha.
It was sweet, but not too sweet.
Not bad, but expensive cup of coffee.
I wouldn’t go about saying they are much better than starbucks. About the same, pricing and taste.

I hit this place every time I come to the outlets for their Spicy Chocolate. This is first and only place I’ve had such an interesting concoction — I love it, and it gives me just enough sugar and umph for the home stretch.
The service is a little lacking — there are at most 2 people ever working there (usually 1), so it’s a bit slow… Good thing there aren’t usually too many people waiting.

The iced coffee tasted pretty much like creamer. :(

Terrible Service, Terrible Coffee
I never appreciated the quality control and consistency of a Starbucks or Tom n Tom’s til this experience
First, they charge $ 3.50 for a Café Americano
Nearly 2.5x the amount Starbucks charges a stones throw away
After receiving a burnt tasting water Americano that no amount of sugar or cream could help save face, I filed a complaint with my friend to the barista.
What ensued was a comedy of errors in trying to resolve a simple problem.
The barista and owner (Interestingly a striking visage of a Harrison Ford bust) first ignored me and a couple of other inquiring customers on the side and continued to dally behind the counter.
When I finally got a hold of him I said that my Americano tasted off and would like
a replacement or anything but this monstrosity.
What I got instead was a 5 min lecture on how I was wrong, and that I apparently needed my taste buds readjusted.
I also received a show on how to pour.
«LOOK IM PUTTING THE GROUNDS IN, NOW IM POURING THE WATER, SEE NOW ITS MAKING, SEE SEE SEE???»
Looking back this scene would have the potential to almost have been comical if it wasn’t actually so atrocious.
His charming wife and fellow barista in chief chimed in, «I don’t know what coffee is like from where YOUR from but this is what a real Americano is like.»
…um excuse me? Now you’re talking down your clientele’s knowledge of a product that you poorly serve? And slapping that on with a subtle Race card?
(As they offhandedly flung the cup at me and gave me a backhanded glare I vowed silently there would be blood shed on the arena of the internet…)
I didn’t seem to be the only one befuddled with this faux coffee offering
When a man got a cappuccino half-​empty and mostly froth complained, the owners wife and apparent coffee connoisseur extraordinaire replied with a «thats what a real cappuccino is like» and then shooed him away.
A hefty sum for mediocre gas station coffee coupled with god awful service push this business into a realm of 1 star ness I hope I will never approach again.
It’s sad tourist traps like this exist and hopefully the Desert Palm’s outlet replaces this shoddy establishment
Tl:dr — Pompous owner and wife, bigots, terrible mishandled product
/​rage

Needed coffee while shopping at Cabazon and there was no Starbucks in sight. Ordered a mocha latte and a cup of chili. I know, a totally random combination… but the warm chili looked so enticing on that cold, rainy November day.
Anyway… the coffee — I’m not even sure they used a real espresso machine to make my coffee because it came out so fast. The chili was awful… it was mostly slop with a few beans and zero meat. Way too salty too — good thing they provided some saltines to help balance it out. Blech.
The guy behind the counter looked dead too. He looked high or something.

In life-​saving need of caffeine… and this was the only choice. Got a hazlenut iced coffee. The cup was mostly ice, the drink tasted like sugar water with a hint of coffee. Didn’t even finish it. Should have gotten a soda from the vending machine.

After perusing their menu and large refrigerated case of pastries and sweets, I ordered an large iced mint latte. I quickly noticed that the large iced mint latte was heavy on the ice. So heavy that I’d estimate that the ice level left about only three-​tenths of the plastic cup without ice. I was thirsty and in need of caffeine so I ended up gulping it instead of sipping. I finished it off before I sat down to wait for my lunch. There wasn’t that much drink to be had. The drink wasn’t particularly good, but it did have caffeine in it.