Staples

I love this store for its items. Today was just not a great experience. Terrible service at the copy center. There was a copy machine broken, no sign that it’s out of order. Then the service lady had the nerve to shout across the room saying its out of order making us feel stupid. Where’s the sigh that it’s out of order. No apology, no offer if she can help us make a copy. She should be fired for terrible customer service because she just caused a long time customer to never go back there. Hope none of you encounter her.

No one knows what they are doing. Very poor leadership being this close to corporate. Thier pen wall had more holes on it then pens!

I had no real trouble finding the store – it’s back there. If you don’t see it, keep driving to the back of the mall :-)
Employees were friendly. Store was larger than it appeared from outside. I’d return!

I only came here for one thing — to use their color printer. To that end, this Staples did the job. For each printed color page it was $ 1, plus any charges for amount of time actually spent using the computer (something like 30 cents per minute). I was in and out of there pretty quick, so I didn’t get a chance to really explore the store. Like the other reviews are saying, it’s not very visible from the street, but after reading these reviews I found it without much trouble.

Copy Center is always pleasant and knowledgeable. My orders are always finished ahead of schedule. Much appreciated.

Our materials that we ordered from Copy & Print Center came out great. The design staff was pleasant. But unfortunately the manager was so rude an unhelpful when our company’s check wasn’t «working with the computer» I am discouraged from ever ordering there again! Out of all the employees I interacted with, the manager needed the most training in customer service. Thank goodness for Kinkos!

Nice staff, not crowded. But furniture selection is slim.

This particular Staples is indeed hidden and hence, I never come here just to browse (unlike the one in Bedford). However, this place is close to the Burlington Mall and I’ve visited this store on purpose to purchase Uninterruptible Power Supplies and headphones.

I have spent thousands of dollars at Sataples over the last few years most at this store. I bought a printer from them. It stopped working after one month. Store refuses to help me, even to take a quick look at the printer.
In short, they sell lousy product and sell you super expensive service plans. If you do not buy the service plan, you are out of luck. So you might as well just by the cheapest product over the internet as go here.
Absolutely no service ethic whatsoever.
The curious thing is their approach makes no sense from a business perspective. By refusing to give me a break or even look at the product, they have lost a long term relationship that would have been worth $ 300−500/year.
Avoid this store.

Location is important in real estate and fortunately not so in office supplies… otherwise this Staples would have gone the way of the dinosaurs years ago. Good selection of office products, so-​so for computers and computer supplies, and excellent for paper — I think there must be an entire forest in here. Reprographics department is one of the best at any Staples in the Boston area and it’s their real strong point. I’m still trying to figure out why they offer certain candy and food products, for that’s not why anyone goes in here.
Nor would anyone merely driving by, or browsing, stop by. This Staples is way in the back of a small shopping plaza in Burlington and if one didn’t know it was here, they’d totally miss it. Best way to access the store is by heading down Mall Road and then turning into the little shopping plaza after Kohl’s. Watch the other drivers in the parking lot and on the access road weaving its way around the stores. Can be nightmarish at times.