Dion Security Inc

Terrific service. I made an appointment for them to come to our house to install a new deadbolt lock on our garage door. They arrived right on time, started to install the new lock and key it to match our front door, and then politely asked if I had really wanted the lock finish color I had ordered, which didn’t match our other locks. The error was mine, and the installer didn’t have the right lock with him. But he finished the job, cleaned up after himself, left and returned by the end of the afternoon with the matching hardware. Nice people, efficient, and attentive. Couldn’t have been a better experience.

Made me a duplicate for a tricky old style bit key. The first version didn’t work but they took a second shot and got it right at no extra charge (which was quite cheap considering the effort required).

Super tricky situation. The key to our Vespa scooter was locked in the storage compartment. Calls to the local Vespa dealer led nowhere. Called Dions, they sent a tech the next day. He worked for over an hour to pick the lock, then more time to disassemble the workings. No luck, no charge! Came back the next day after doing some research and tried for another hour. Finally removed the whole locking mechanism and went back to the shop. Came back the next day with a newly machined key. This was definitely great service and very reasonably priced for all the work!

Will never go here again.
I am all about supporting local businesses, but would prefer going to any locksmith other than Dion’s in the future.
I have gone to Dion’s at least five times over the past few years to have keys remade for my car and whatnot; every time I go in they seem annoyed, overwhelmed by their current workload, and rudely rush through whatever I need help with.
I feel like a company such as this should welcome their business (as should any business, but especially a smaller, local business). However, the customer service and customer relations are so poor that I will never be going here again. I would encourage others to spend their money at a locksmith elsewhere, where they actually are helpful and happy to have business.

My key was not turning in the ignition of my car so I took it to Dion’s to have it checked out. I spoke with Harlan on three separate occasions before I finally brought it in and he was so kind and helpful during my series of questions/​problems/​silent meltdown. He gave me reasonable prices for a few different solutions to my problem. Working with the staff there was so easy. I would totally go back.

My company has used Dion’s for more than 5 years I will NEVER use them again.
We have security keys and they HAD a system that internally they kept track of who was authorized to get duplicate keys. When I called today after a break in, requiring us of course to get locks changed, they had no record of us.
We put time into pulling prior invoices, called them back and were spoken to rudely, with disinterest and told under no circumstances would they be able to re-​secure our building for at least 2 days. That’s not good service, that’s not even nice.
I called back and spoke with Mrs Dion, I told her that it was frustrating that they couldn’t look up even our company name, let alone that they tracked the «do not duplicate» special keys. She said they were really busy. I promised her I would be sure not to add to her burden.
There are many locksmiths in the area, and while Dion’s trucks are new and shiny, I happily switch to Georges in North Ferrisburg Fast response, courteous (a pleasure versus the man who spoke with me from Dion’s on my first call)
Being busy is not a reason for bad discourteous service.
I understand they may not be able to come out on a timely basis… but not the way in which they spoke and CERTAINLY not that they did not have our records retrievable on file. Absurd.