Sunglass Hut

Refuse to do returns on 100% conditions sunglasses that I just bought because their «system is different.» I have no idea what that means but calling corporate did nothing and I have disputed the charges on my credit card. Manager Xichue (???) was no help.
A complete scam so be careful, you’re safer buying on eBay.

Xenia was excellent in helping my fiancé find the proper pair of glasses. She really went above in beyond in determining the proper size, shape, and color! Xenia was friendly and encouraging for us long after I thought we overstayed our welcome.
We will definitely come back to this location if we need another pair!

I was told by the Hillsdale store that Sunglass Hut had an excellent return policy. Since they didn’t have the glasses I wanted I tried a different pair. The glasses I purchased did work out for me so two days later I went to the Burlingame store to exchange them. Since I was exchanging them for a cheaper pair I noticed the sales person was not eager to take the return. She looked long and hard to find a tiny and I mean tiny scratch at the end of the frame. I could not see the scratch but she claimed it was there. Needless to say she did not want to take a return.
I took it to the Hillsdale store and they gladly exchanged it for me. They agreed the glasses were fine. In my opinion the Burlingame store was all about the bottom line and not about customer service.

Had a great experience with the Store Manager — Xenia Simms… she is one customer focussed manager! I will definitely be back for my next pair. Thank you Xenia!

I had a really superior experience here! I came in earlier today with my wife and daughter. We were greeted by two very bubbly, kind and helpful young ladies. They offered to let our daughter try on the kid’s sunglasses while my wife and I shopped. They engaged our daughter in conversation and gave her really cute and appropriate compliments. We must have tried on just about every pair of glasses in the store. My wife, of course, found a pair she liked long before I did.
Xenia (who we later found out was the manager) very willingly checked her bagged inventory area to try to find my wife the style, color and size of the RayBans she wanted. Then she checked again to find them in the polarized option. She was very patient with us and never made us feel rushed or like she was inconvenienced.
The other young lady (named Itzell) shocked us when she informed us that it was only her second day. She was so helpful, genuine and knowledgeable about the brands and her recommendations were very helpful. We ended up buying a pair for my wife. However, both young ladies never forgot that we told them that we initially came in to buy glasses for me. They kept bringing me options throughout the whole process. We had to have been in the store for at least 25 minutes.
We finally found a pair my wife liked. As we were checking out, Xenia offered to have us do the polarization test. As I tried on the glasses, Itzell pointed out that one of the pairs looked great on me. I realized I did like them a great deal. We bought the pair for my wife and then informed the young ladies that we had to go get lunch and buy my daughter some shoes.
When we were out eating, and shopping, we all kept commenting on what a great experience we just had and my daughter thought both young ladies were so funny that she wanted to go back and see them after we ate… so we returned! And I bought the pair that I liked on display! Both ladies assisted in cleaning the glasses, removing the tag, ringing me up, helping me pick a case and asking if I wanted a bag with my purchase.
I was informed that they are apart of a new team at this location and I saw that some past comments were not so great. I recommend that anyone who had a bad experience in the past give this location another shot! They really have some great people in there taking great care of their customers, loving and taking pride in their jobs and giving genuine and good recommendations instead of just trying to rush you and sell you any olé thing!
Keep up the good job ladies! People like you are a rare find in most industries!

Friday, prime time 6:30pm, lady attending the store leaves and locks up? So this is why businesses go downhill…
Store regularly closes at 8pm.

It’s been years since I’ve visited a Sunglass Hut. I constantly walk by the Sunglass Hut on Burlingame Ave, but usually buy shades when I’m on vacation or traveling for work. I had been coveting some Ray-​Bans for awhile, and decided to pop in today. The sales associate (I believe her name is Maria) was busy with another customer, but was nice enough to greet me immediately & offer her assistance. I found the style I wanted, but they did not carry the size I needed. As soon as she could, Maria got on her ipad & checked to see if RB made the size I needed in the style I wanted. We found what I wanted, & was very clear about the free-​shipping, comp fitting/​adjusting, & 90-​day return policy. She was super friendly, professional, & determined to make sure I had a good experience there… which I did! They have a nice variety of frames & prices. I’ll definitely return when I’m ready for my next pair.

Experienced the same as another Unilocaler: this place was closed in the middle of the day (noon) on a weekday, during their advertised open hours. Nobody in the store, nobody answering the phone. Unreliable and will never have my business.

Terrible experience. The manager, Peni lied and made our purchase a total disaster. We purchased two pair glasses and Peni said we would receive them by fed ex the following day which was a Monday., long story short… Today is Friday and we just received them. Peni blamed his supervisor for e everything and it was all due to him. His supervisor was wonderful. Go anywhere but burlingame !

Seems like this place closes 15 – 30 minutes before advertised hours.
Not a good thing so plan ahead.

First off I have to say walking into this store yesterday made my day so much better!!! I walked in and was promptly greeted with a friendly hello. I later got to talking with the manager, Kevin, and I must say he is one of the nicest, coolest, and most helpful managers I’ve ever talked to. I needed a pair of oakleys that wasn’t in the store and Kevin went right to work making 6 phone calls to find me this pair of glasses. He went above and beyond my expectations. We couldn’t find the pair but he was so helpful and nice. I wish there were more people in the world that were so nice and helpful as Kevin was! Ill defiantly tell everyone how awesome this store is. I will go back to this store to get any sunglasses I need now

THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!! If I could rate this place a zero I would!
The manager, Kevin, lacks professionalism, courtesy, and management ability. He is rude and his upper management deserves to know how his lack of performance is effecting the sales in this particular store.
This particular store has a poor selection of sunglasses to choose from. Solstice has a much better selection and more competent employees.

Got there at 2:40 on a Monday afternoon. Sign on the door said Back at 3:00. I waited around till 3:15, still no sign of life. Out for half an hour in the middle of the day? Disappointing.

We strolled into the Sunglass Hut on Saturday afternoon hoping that someone could adjust our sunglasses. Fortunately, there was only one other person in the store. Priscilla, the manager had been assisting the customer but greeted us right away and asked if she could help. We explained the situation to her and she immediately went to work assessing the fit of the sunglasses on my face. And even though the slant of the sunglasses was very slight, she worked on adjusting them, The frames weren’t really responding to the adjustment so she offered to replace them with a new pair. She brought them out and it turned out the fit was pretty similar so I decided to keep mine. My husband then asked if she would adjust his and even though they weren’t purchased at the Sunglass Hut, she immediately went to work. The whole process probably took about 20 minutes and during this time she exhibited a great amount of patience, friendliness and professionalism.
I’ve been to a few Sunglass Huts and have never experienced better customer service.
In the future, when I’m in the market for sunglasses, I’ll return to the Sunglass Hut and seek out Priscilla!

Had an awesome shopping experience here. I am clueless about sunglasses and what looks good on me. well the manager here Priscilla really helped me out and picked out the perfect pair. Had them for almost a year and I still love em. Will definitely go back for a new style soon!

Check out their sale section… there’s always something good. I like the friendly, personalized service and the genuine education – I had no idea what ‘polarized’ meant and now I can’t live without it. Low-​pressure and multiple try-​ons are encouraged. Take quarters for street parking.

I was feeling a bit dated with my sunglasses, since the bug-​eyed look is all the rage now. (Funny how the 70’s has become the new 00’s…I suppose the saying is true that there is nothing new under the sun.)
I digress. Looking to re-​energize my inner-​coolness factor, I head to the local purveyor of sun-​inhibiting eyewear. I must say that most of the sunglasses are way too big and round for my face. My face already round and with the glasses hitting my cheeks is not such a good thing. To say I look ridiculous in this eyewear is an extreme understatement. I look like some sort of insect. Bleh…
Because there are some things where you actually do need a second opinion, like brain surgery and eyewear, I ask the sales associate for her opinion. She steers me away from the extremely round or extremely square frames. I choose a pair that suits my face just fine.
I’ve been to the Sunglass Hut in Hillsdale and the sales associates there are less than present. Actually, they act as if you should be honored to be in their store. Whoever is responsible for staffing the B’game location got it right. Kudos!